Even great systems sometimes experiences a challenge or two. We're here to help!
Troubleshooting Tips for Kinetico Water Softeners & Drinking Water Systems
Here are a few troubleshooting tips if your system isn’t functioning as it should.
Our highly qualified water professionals are happy to come to your home or business to fix or maintain your Kinetico water system. Please feel free to contact us so we can make sure you’re enjoying your water as soon as possible.
Water Softener Troubleshooting
The following are basic steps in determining trouble with your water softener system.
The first step would be to check the following:
Is the bypass open?
Is there salt in the brine tank?
Is the salt bridged (salt appears solid and forms a “bridge over the water”)? If so, break up the bridged salt to allow saturation.
Is there water in the brine tank?
Is the prefilter clogged? If so, change or clean your filter cartridge.
After you’ve eliminated the above, check the following:
Are there any drips or leaks in the house (including a dripping faucet or running toilet)? To check this you can close the inlet water valve to the house; leave it off for a few minutes. Open the valve. If you hear a surge of water, there is a leak somewhere in the home.
Is the unit continuously running? Try to “manually regenerate;” this helps to free any debris that may be caught in the valve. If this doesn’t work, bypass the unit and call your local office.
Is the brine tank over-filling? Put system on bypass and call your local office.
Drinking Water System (Reverse Osmosis) Troubleshooting
The following are basic steps in determining trouble with your drinking water system:
No Water from Faucet
Filters need to be changed.
Check all shut off valves and verify all are in open position.
If not using a “Quick Flo” holding tank, check air pressure. You can do this by checking the bottom of your storage tank, which should have 7-9 p.s.i.
If tank is full of water and no air charge, empty all water out of the tank and put 7-9 p.s.i. into the tank.
Note: If you’ve recently changed filters, give the system a few hours to recover.
Delay in Flow From Faucet
This is normal with a Quick Flo tank. Because of the design of the tank, a signal must be sent to allow water to flow. This is sometimes delayed a short time depending on installation site.
The Reverse Osmosis is Running Water to the Drain
It is normal for all reverse osmosis units to expel water to the drain. This should stop once the unit has filled its storage capacity. If this problem continues, please call our office.
Contact Aquarius Water Conditioning
Still have questions? Please call or contact us online and our friendly team will take the time to help you and learn about your water needs.
Our tech, Chris, was so helpful and so easy to work with ! He was thorough, fixed our issue with our R/O system and was so friendly in the process. We’ve been super happy with Aquarius and all the employees that have helped us!
I cannot thank Aquarius and their team enough. Our furnace gave out the day before Thanksgiving. Mike Sippel came over same day and walked us through our options. He was super knowledgeable, friendly and professional. 7am the morning after Thanksgiving Brad and his team were there to install our new HVAC. 10/10 service from start to finish.
I called several plumbers and Aquarius was the only one who squeezed me in at the end of a day before a holiday weekend. Stephen came and looked over the multiple issues I had and walked me through the different options of repairing or replacing. Within an hour, my problem was fixed. He was professional, knowledgeable and pleasant. I know who to call right away the next time I need a plumber or drain specialist. Thanks, Aquarius!
I would recommend Aquarius Home Services to everyone for water treatment. Craig was able to come in the evening to fit our schedules when all the “other guys” only do daytime appointments. Alex was great on the install. He was able to make it out the next day, and got our Kinetico water softener and K5 drinking water filter setup and rocking just in time for Thanksgiving. 10/10, ⭐️⭐️⭐️⭐️⭐️, 👍👍.
Thank you Kong for your expertise and excellent customer service diagnosing the hardness and iron coming from my well water and also thoroughly testing my Kinetico water softener. All of your help including showing me the proper way to change the filter in the unit is greatly appreciated.
Aquarius and their team delivered expert guidance and exceptional service for installation of a tankless water heater and Kinetico system. Andrew was a true professional and handled every step with knowledge, courtesy and confidence. Very impressive!
My experience with your company continues to be very positive. I have met several of your employees at my home and in your office and continue to be impressed with the friendliness and professionalism of all. Most recently your service technicians have replaced two frozen outside water pipes and performed annual maintenance on our water softener. In all cases, your people were friendly, professional, hard-working, and enjoyable to talk to. You have a good team - take good care of them.
Awesome chaps! Sean was very informative and detailed. I like to do things myself so he gave me all the info I need to do what I can myself. Sean never made it sound like I had to always have service do the work.
Ended up being Saturday evening when technician arrived for checkup. He spent hours here making sure the water cycled through and was right. I’m impressed with his patience and dedication to getting it right Great service.
I’ve had the pleasure of working with service technician Jon Anderson a few times over the past few months. I was having a quirky & intermittent issue with my water softener. Jon was always thorough with his problem diagnosis, patient with my questions & generous with his time. He even provided his contact information in case I had an issue off-hours. I highly recommend both Jon & Aquarius!
Marcus was very professional and thorough while performing an inspection on my furnace. He suggested a few minor things that might be beneficial at this time. Also,my Lennox is 22 yr old so considering purchasing a new one. He was very knowledgeable & trustworthy.
Great service with ensuring the water quality is good and informed of what needs to be taken care of soon. And clarifying information I received wrong information from the first time the service guy explained. This would have helped me better monitoring and caring water softener device. Great work. I hope to have him come back for a follow-up work in a few weeks.
Gordy quickly diagnosed our plumbing problem and devised a solution to solve it quickly and at reasonable cost. We are very pleased and will use Aquarius again when needed.
