Support & Troubleshooting

Even great systems sometimes experiences a challenge or two. We're here to help!

Troubleshooting Tips for Kinetico Water Softeners & Drinking Water Systems

Here are a few troubleshooting tips if your system isn’t functioning as it should.

Our highly qualified water professionals are happy to come to your home or business to fix or maintain your Kinetico water system. Please feel free to contact us so we can make sure you’re enjoying your water as soon as possible.

Water Softener Troubleshooting

The following are basic steps in determining trouble with your water softener system.
The first step would be to check the following:
  • Is the bypass open?
  • Is there salt in the brine tank?
  • Is the salt bridged (salt appears solid and forms a “bridge over the water”)? If so, break up the bridged salt to allow saturation.
  • Is there water in the brine tank?
  • Is the prefilter clogged? If so, change or clean your filter cartridge.
After you’ve eliminated the above, check the following:
  • Are there any drips or leaks in the house (including a dripping faucet or running toilet)? To check this you can close the inlet water valve to the house; leave it off for a few minutes. Open the valve. If you hear a surge of water, there is a leak somewhere in the home.
  • Is the unit continuously running? Try to “manually regenerate;” this helps to free any debris that may be caught in the valve. If this doesn’t work, bypass the unit and call your local office.
  • Is the brine tank over-filling? Put system on bypass and call your local office.

Drinking Water System (Reverse Osmosis) Troubleshooting

The following are basic steps in determining trouble with your drinking water system:
No Water from Faucet
  • Filters need to be changed.
  • Check all shut off valves and verify all are in open position.
  • If not using a “Quick Flo” holding tank, check air pressure. You can do this by checking the bottom of your storage tank, which should have 7-9 p.s.i.
  • If tank is full of water and no air charge, empty all water out of the tank and put 7-9 p.s.i. into the tank.
Note: If you’ve recently changed filters, give the system a few hours to recover.
Delay in Flow From Faucet
  • This is normal with a Quick Flo tank. Because of the design of the tank, a signal must be sent to allow water to flow. This is sometimes delayed a short time depending on installation site.
The Reverse Osmosis is Running Water to the Drain
  • It is normal for all reverse osmosis units to expel water to the drain. This should stop once the unit has filled its storage capacity. If this problem continues, please call our office.

Contact Aquarius Water Conditioning

Still have questions? Please call or contact us online and our friendly team will take the time to help you and learn about your water needs.

Dawn McClain
Dawn McClain
1721864171
Marcus arrived on time and gave us an amazing full AC Tune up. He emailed us the things we talked about. He didn’t push us to buy anything, and went through the entire process educating us how we can take great care of our AC. He shared information that will allow us to keep our AC running great all summer! Super personable and loves what he does. Great experience! Would highly recommend them. Last year we got a water filtration system. Have never had a bad experience with these guys! I’d give them 6 stars if I could. ⭐️⭐️⭐️⭐️⭐️⭐️💫
Tim M
Tim M
1721856189
AJ was timely, professional, service was sensational! Aquarius always does it right...
Steve Z
Steve Z
1721780055
Ethan was friendly, efficient and informative. All of our experiences with Aquarius have been first class.
Kyle Wahlstrom
Kyle Wahlstrom
1721768660
Nick La Tour
Nick La Tour
1721746079
Steven Tice
Steven Tice
1721688432
Travis and his partner showed up on time for the appointment with plenty of notification and did an exceptional job on replacing our central air unit. They explained the whole process and did a walk-through at the very end and showed us how to use the thermostat. Very very happy with Aquarius on this appointment. Exceptional company!
Barb Kastenbauer
Barb Kastenbauer
1721687640
Very thorough, very profession, patient
Joan O'Sullivan
Joan O'Sullivan
1721684986
Two very polite, efficient, knowledgeable technicians did the work in a very timely fashion. Explained the work that was done, and left the area nice and clean. Great job!
Patti H
Patti H
1721682902
I had my air conditioning system completely replaced by Travis & Dave and was very pleased with their level of customer service and expertise. They explained everything at the beginning of the process and kept me informed as they progressed. I’m now enjoying my new A/C again. Would highly recommend!
Chris Lally
Chris Lally
1721682415
Dave was extremely helpful. He found the issue and saved me some money along the way
Dawn Westbrook
Dawn Westbrook
1721680060
Joseph M
Joseph M
1721673478
Technician provided great customer service. Worked quickly and explained everything including any charges before proceeding. Only gave 4 out of 5 stars because I was told I would be contacted 15 min before arrival so I could ensure I was home. Received no communication in advance, but was lucky to be at home when they arrived.
mavis eng
mavis eng
1721659008
sandra lee
sandra lee
1721519155
Nina Sebregts
Nina Sebregts
1721407360
Ethan did a fantastic job! He did a great job analyzing the system, providing recomendations and information needed to make an informed decision. He took his time explaining what was done and why. Thank you!
John Teichroew
John Teichroew
1721399810
Thumbs up for... (1) GOOD COMMUNICATION, between the office/dispatcher and service technician and, to be appreciated even more so, between the technician and ourselves, the homeowners, by keeping us posted on his current timetable and probable ETA; (2) careful evaluation of our split-ductless AC system and its units, both inside and outside the house; (3) upfront and forthright TRANSPARENCY from the service tech, showing us both existing problem areas as well as potential problem areas, and apprising us of precise cost(s) involved in rectifying those situations; (4) a demonstration of professional expertise in identifying the primary problem - in this instance, an ever-so-slight but incremental leak of coolant; (5) SUCCESSFULLY making the necessary repairs and restoring the system to proper functionality - which, ultimately, is what we were in pursuit of; and (6) throughout this whole process, encompassing a period of more than three hours, Aquarius' service tech, David Boggie, was altogether CORDIAL and PERSONABLE.Thank you!
Stephanie Thomas
Stephanie Thomas
1721339023
Nick and his apprentice Tim were amazing. Very thorough and took the time to explain everything! Very upfront with the issues found and explained all my options. I would highly recommend them.
Alan Gengenbach
Alan Gengenbach
1721337972
Jeff Lorenz
Jeff Lorenz
1721335367
Eric was very professional did a great job!
T B
T B
1721326516
Brian Newell
Brian Newell
1721323892
Casey and Adam were very friendly and professional. They answered all my questions
Candace Lovett
Candace Lovett
1721319933
Where are my pictures
Audrey DeYoung
Audrey DeYoung
1721308525
Matt Kallenberg
Matt Kallenberg
1721271096
Nick and Tim were great. Nick really knows his stuff and is super thorough. I would definitely recommend him
Bill Bush
Bill Bush
1721257086
mary bond
mary bond
1721255131
Our water heater went out on Fri evening. We called Aquarius early Sat morning and they said earliest they could get out was Mon. On Sun I received a text confirming our Mon appointment but on Mon morning they called and said the earliest they could get to us was the following week !We should be without hot water till then ? We are not a new customer…. 5 months previously we had a new furnace and air conditioner installed at quite an expense. I am appalled at their service or rather lack there of ! As an established customer they felt waiting approximately 10days without water was acceptable Bad, Bad, Bad !Two weeks later…The air conditioner Aquarius installed in Dec failed to cool when we turned it on on our 1st warm days. After the poor experience I had had with them I didn’t want to deal with them again but since it was under warranty I had to. We were told we would have a technician out Wed morning. After waiting at home all day they called and canceled at 4pm. We were rescheduled for Fri morning. We had several calls during the day with updates At 5:22 pm we received a cal the tech would be here at 6pm. We cancelled our dinner reservation and are awaiting his arrival.I realize our air conditioning is not an emergency but we have spent 2days waiting for our scheduled service. This is in addition to the 10days they wanted us to wait for a new water heater(which I do think is an emergency) I feel bad for the tech who I’m sure has had a long day and must now come at 6 on a Fri evening. Once again I repeat Aquarius has failed us again !!Wow !!!Now July ….it continues !! The duct from our air conditioning system has come loose and is spewing cold air in my basement. A service technician arrived and said the wrong connection was used. He said he would order the right part and return the next day. (Wednesday) The appointment was scheduled for today for between 12 - 3. When no one arrived by 3pm, I called and was told the part hadn’t arrived and they would reschedule for next Monday…5 days out.UGH…. I would have thought someone could have called before I wasted several hours waiting and now I can look forward to several days without efficient air conditioning and another day of waiting for a technician. Life is too short to have to deal with such repeated poor work and lousy service !! Oh, but they did say they’re sorry 😢
Sim Ngiratregd
Sim Ngiratregd
1721248048
Micah Williams plumbing technician performed excellent job inspecting our house plumbing system, recommended new water heater because the existing one is over 17 years old. Within 4.5 hours the new water heater was installed with quality and workmanship exceeding my expectations. The purchase price was great as well as the purchase financing option. Over service rating is Excellent!
Cathy Luk
Cathy Luk
1721247854
I was very happy with Brent'service. He was professional and patient in explaining the problem he found with my AC. If future problems arise, I will definitely ask for him.
Melissa Cain
Melissa Cain
1721247236
Aquarius has always had amazing customer service. We recently had our furnace and ac replaced and their team have been informative and personable while maintain professionalism. Thank you to Nicholas Sarinske, Mike Sippel, Matt Kellenberger, Nate Huettl, and anyone else I may have forgotten.
Dan Carlson
Dan Carlson
1721235114
Boni Beisell
Boni Beisell
1721154216
EVERYONE at Aquarius is extremely customer oriented! From first contact with customer service: "Thank you for calling Aquarius Home Service, How can I make you smile today?" (that happily delivered addage always does), all the way through to their exemplary Home Service techs, I have always felt well taken care of; as though their #1 goal was to insure my needs be met, to my highest satisfaction. Aquarius Maintenance technicians are polite and respectful of my home and personal time. They go to great pains to take pictures of any equipment they're working on & point out current issues along with potential future things to be aware of - all in plain English - so I can make informed decisions on fixes needed now or plan pros & cons of 'holding off for a while'. They don't push, they give facts, share expertise, let me decide. . . . and make me smile, everytime.I will happily encourage friends & family to call Aquarius for home service.
LuAnn Suilmann
LuAnn Suilmann
1721152199
Ethan was polite, knowledgeable, and efficient on time. Well done. Very happy.
Dave W
Dave W
1721144718
Very good communications and tech skills. Good info on repair or replace decision.
Ed Bailen
Ed Bailen
1721136513
Nick and Tim did a very thorough job in diagnosing my mom's furnace/ac problems.I would highly recommend them.
Jack Livingston
Jack Livingston
1721093363
Nicholas was an extremely helpful technician. He was thorough and fixed our issue at a reasonable cost. We were impressed with the customer service we got both from him and everyone at Aquarius. Thanks for getting us in within 24 hours, fixing our air conditioning and explaining what was going on.
Sandy Oldeen
Sandy Oldeen
1721089662
Mike Lauer from Aquarius came to service my A/C. Mike was so kind in informing me of my options. He had my trust right away. In the end I purchased a new unit. Mike is definitely an asset to Aquarius. Thanks for the good service Mike!
Karen Arcand
Karen Arcand
1721088008
Leigh Griffith
Leigh Griffith
1720985156
Nick did a nice job of showing us what was affecting our AC and the problems that were looming with our furnace.
Scott Moore
Scott Moore
1720976548
The technician worked hard and did a great job.
Mary Cole
Mary Cole
1720816564
Had technician, Nathan come to perform yearly check on AC Very knowledgeable and explained everything. Bonus points for fixing the pesky rattle from the ductwork!
Jessica McDougall
Jessica McDougall
1720815008
Aquarius has consistently been great at fast response times, responsive communication, and willingness to teach about the maintenance procedures they perform. We will never go back to anyone else!
Nancy Melvin
Nancy Melvin
1720809794
Provided prompt and professional service.
Sean M
Sean M
1720808556
Stephen Clonkey
Stephen Clonkey
1720801379
Riley was very thorough and communicated with us very well.
Jessica Kohl
Jessica Kohl
1720723436
Mike C was my technician and he was AWESOME, very nice, knowledgeable, respectful inside my home (wore booties, didn’t touch newly painted walls, even picking up clumps of insulation on the carpet and putting in his pocket so it wasn’t on the floor, turning off lights) he was great!
Tim Peterson
Tim Peterson
1720718604
Highly recommend Aquarius Home Services. Mike was very professional and explained everything in easy to understand detail. Keep up the good work!
Natalia Yasama
Natalia Yasama
1720656615
There is no better technician than Riley !Very professional, honest , perfectionist. 11 stars service .
Karl Witt
Karl Witt
1720640365
Super great experience! Air conditioning went out at 10 o’clock in the morning and the technician arrived here by 1:45 and completed the repair in less than 45 minutes. Graham, the technician, was really awesome and did a great job with repair.
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