Support & Troubleshooting Information

Troubleshooting Tips for Kinetico Water Softener & Drinking Water Systems

Even great systems sometimes experience a challenge or two. Here are a few troubleshooting tips if your system isn’t functioning as it should.

Our highly qualified water professionals are happy to come to your home or business to fix or maintain your Kinetico water system. Please feel free to contact us so we can make sure you’re enjoying your water as soon as possible.

SOFTENER TROUBLESHOOTING
The following are basic steps in determining trouble with your water softener system.

The first step would be to check the following:

  • Is the bypass open?
  • Is there salt in the brine tank?
  • Is the salt bridged (salt appears solid and forms a “bridge over the water”)? If so, break up the bridged salt to allow saturation.
  • Is there water in the brine tank?
  • Is the prefilter clogged? If so, change or clean your filter cartridge.

After you’ve eliminated the above, check the following:

  • Is the drain line pinched, kinked, or restricted?
  • Are there any drips or leaks in the house (including a dripping faucet or running toilet)? To check this you can close the inlet water valve to the house; leave it off for a few minutes. Open the valve. If you hear a surge of water, there is a leak somewhere in the home.
  • Is the unit continuously running? Try to “manually regenerate;” this helps to free any debris that may be caught in the valve. If this doesn’t work, bypass the unit and call your local office.
  • Is the brine tank over-filling? Put system on bypass and call your local office.
DRINKING WATER SYSTEM (REVERSE OSMOSIS) TROUBLESHOOTING
The following are basic steps in determining trouble with your drinking water system:

No water from faucet

  • Filters need to be changed.
  • Check all shut off valves and verify all are in open position.
  • If not using a “Quick Flo” holding tank, check air pressure. You can do this by checking the bottom of your storage tank, which should have 7-9 p.s.i.
  • If tank is full of water and no air charge, empty all water out of the tank and put 7-9 p.s.i. into the tank. *Note: If you’ve recently changed filters, give the system a few hours to recover.

Delay in flow from faucet

This is normal with a Quick Flo tank. Because of the design of the tank, a signal must be sent to allow water to flow. This is sometimes delayed a short time depending on installation site.

The Reverse Osmosis is running water to the drain

It is normal for all reverse osmosis units to expel water to the drain. This should stop once the unit has filled its storage capacity. If this problem continues, please call our office.

CONTACT US

Still have questions? Please call 888-741-9025 or contact us online and our friendly team will take the time to help you and learn about your water needs.