Privacy Policy

Last updated: September 29th, 2022

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Aquarius Water Conditioning Inc., 3180 Country Drive.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Website refers to Aquarius Home Services, accessible from www.aquariushomeservices.com
  • Service refers to the Website.
  • Country refers to: Minnesota, United States
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. Learn more about cookies in the “What Are Cookies” article.

We use both session and persistent Cookies for the purposes set out below:

  • Necessary / Essential CookiesType: Session CookiesAdministered by: UsPurpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
  • Tracking and Performance CookiesType: Persistent CookiesAdministered by: Third-PartiesPurpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.
  • Targeting and Advertising CookiesType: Persistent CookiesAdministered by: Third-PartiesPurpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.

We may share your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to advertise on third party websites to You after You visited our Service, to contact You.
  • For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

We use identity resolution technology in our marketing. If you no longer wish to be marketed by our company, please send an email to:  marketing@aquariushs.com

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

  • Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Advertising

We may use Service providers to show advertisements to You to help support and maintain Our Service.

Behavioral Remarketing

The Company uses remarketing services to advertise on third party websites to You after You visited our Service. We and Our third-party vendors use cookies to inform, optimize and serve ads based on Your past visits to our Service.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Your California Privacy Rights (California’s Shine the Light law)

Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes.

If you’d like to request more information under the California Shine the Light law, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if you are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

 

Nathan McCauley
Nathan McCauley
1718325023
Ethan did a great job servicing our A/C unit and went above and beyond the call of duty by removing the mice that had taken up residence in the unit.Thank you.
LA Paul
LA Paul
1718317846
Nicholas and Marcus went over everything in detail and explained what should be prioritized. Even tolerated the cat that wanted to supervise their work. Great employees for Aquarius, always responsive and professional. Ended up scheduling another appointment for some electrical repair. Great company to work with.
John Stiehl
John Stiehl
1718316855
Anson MacFarlane
Anson MacFarlane
1718314204
Great service!
Joel DeMarais
Joel DeMarais
1718222835
Completely satisfied with the work Chris, Nick and Matt did installing a new Furnace and A/C system. They were very thorough, courteous and professional!
Ted ALLISON
Ted ALLISON
1718216675
Raymond Cruz
Raymond Cruz
1718192723
RayVery satisfied and impressed!Thanks to Travis, David, Adam & EricFriendly, professional and knowledgeableThey arrived explained what was going to happen and kept me updated on the process.Answered my many questions.As they finished cleaning everything up. They again insured that I had no other questions before leaving.GREAT JOB!!
Patty George
Patty George
1718150859
Brandon was great! He gave great advice, had attention to details, was helpful and trustworthy. I love that I can be in a service program with Aquarius to help me remember the updates and cleanings during the year, especially when I have too many things to remember to do. ☺️
Bryce Chu
Bryce Chu
1718148665
Nick and his partner were incredibly thorough in their inspection of my AC and furnace unit. They clearly pointed out areas of concern as well as what working properly both inside and outside. They presented clear options for repair or intervention. I felt was given all the information I needed and had all my questions answered in simple direct language that most laymen unfamiliar with jargon could understand. Highly recommend.
Dale and Carol Tilden
Dale and Carol Tilden
1718131763
Aquarius takes excellent care of my water softening and heating as well as my furnace and air conditioning systems. Also just had a new electric panel installed (needed updating).
Debra Klejeski
Debra Klejeski
1718055650
Jon answered our questions and explained everything on the checklist. He was very professional and courteous!
Jeff Peterson
Jeff Peterson
1718055086
Wally Lee
Wally Lee
1718044949
Brandon did a great job for us with our A/C general maintenance check. Very knowledgeable, and was professional and efficient.
Joe Capistrant
Joe Capistrant
1718042522
Nate is wonderful. Knows his stuff. Resolved a troublesome problem. Very pleasant, enjoyable fellow.
Cindy Rae Dainsberg
Cindy Rae Dainsberg
1718034743
Brandon was exceptional. Professional. Knowledgeable. Efficient. Kind. Caring. Remembers the client from previous visits. An excellent example of what Customer Service should be to keep customers coming back.
Gary Smith
Gary Smith
1718030176
Excellent technician. Nick is an outstanding young man and very knowledgeable. I felt like he was giving me an honest assessment of my system.
mary bond
mary bond
1717801266
Our water heater went out on Fri evening. We called Aquarius early Sat morning and they said earliest they could get out was Mon. On Sun I received a text confirming our Mon appointment but on Mon morning they called and said the earliest they could get to us was the following week !We should be without hot water till then ? We are not a new customer…. 5 months previously we had a new furnace and air conditioner installed at quite an expense. I am appalled at their service or rather lack there of ! As an established customer they felt waiting approximately 10days without water was acceptable Bad, Bad, Bad !Two weeks later…The air conditioner Aquarius installed in Dec failed to cool when we turned it on on our 1st warm days. After the poor experience I had had with them I didn’t want to deal with them again but since it was under warranty I had to. We were told we would have a technician out Wed morning. After waiting at home all day they called and canceled at 4pm. We were rescheduled for Fri morning. We had several calls during the day with updates At 5:22 pm we received a cal the tech would be here at 6pm. We cancelled our dinner reservation and are awaiting his arrival.I realize our air conditioning is not an emergency but we have spent 2days waiting for our scheduled service. This is in addition to the 10days they wanted us to wait for a new water heater(which I do think is an emergency) I feel bad for the tech who I’m sure has had a long day and must now come at 6 on a Fri evening. Once again I repeat Aquarius has failed us again !!
Todd Schull
Todd Schull
1717795955
Riley was the tech that performed our membership maintenance check-up. He did an outstanding job explaining what was included in the maintenance check-up. After his inspection, he was very detailed, using pictures, to help describe what he found and he made recommendations on what should be addressed now and what could wait until our next membership maintenance check-up. He was very thorough doing the repairs, cleaning impeccably both our furnace and air conditioner. We are going to request Riley for all our member maintenance check-ups going forward.
Gary Winkel
Gary Winkel
1717786300
John Keller
John Keller
1717778469
Gordy replaced my lawn faucet once it was clear that it could not be repaired. He explained the problem and the process to fix it in a clear and professional manner. The cost were what I expected for such a job.
Robert McDivitt
Robert McDivitt
1717771730
Great service from Ethan. Very helpful and professional.
Frank Potocnik
Frank Potocnik
1717721504
Service Tech Nick was great. Thank you
Anthony Mielzarek
Anthony Mielzarek
1717713912
Riley is always a professional when coming to the house for HVAC services. He is always a pleasure to deal with! Even my dogs like him!
Nancy Anderson
Nancy Anderson
1717632583
Our thermostat was not working properly. Called Aquarius & they contacted , Nick Sarinske. He arrived soon after & was able to figure out what the problem was. He explained the problem & the solution very thoroughly. Great service🙂
david e brown
david e brown
1717628659
Friendly. Fast. Great staff
Sue Austin
Sue Austin
1717607256
Chris Becker
Chris Becker
1717547200
Nick stayed until my AC problem was fixed and verified it worked, even stuck around as we were hit by a rainstorm. Very impressed. Thank you, Nick, for going the extra mile to check (and replace!) that capacitor, educate me a bit on the AC unit itself, and making sure it worked before leaving!
Lloyd Lindenfelser
Lloyd Lindenfelser
1717540351
Very knowledgeable and helpful!Received prompt estimate for repairs. Thanks, Paul
kay Linsmeier
kay Linsmeier
1717527233
Tried to take advantage of me, because I am old. Tried charging me $2100 to replace a part on unit that costs $800, per other estimates, very disappointing.
Jim Muehlbauer
Jim Muehlbauer
1717523996
Guys were on time, and did an excellent job. They explained everything to our satisfaction, Great job!
Will Determan
Will Determan
1717518929
Nick was over the top wonderful to work with, highly efficient troubleshooter, and a proper gentleman! Highly recommend!!
T.R Hinrichs
T.R Hinrichs
1717453461
Great friendly service!
barry spotts
barry spotts
1717448139
Very knowlegable
Greg Benson
Greg Benson
1717440410
Serviced our soft water system, very professional
Gary Fritz
Gary Fritz
1717427584
Brent was on time, friendly, courteous, and efficient in his work. And left no trace. Very clear as well when discussing services rendered and needs I should keep in mind.
Julie A. Stoner
Julie A. Stoner
1717261784
This was the first time we used Aquarius Service. We were really impressed! 👍 Our Technician's name was Casey Ogilvie. He was very Professional.😊 Always explained everything he was doing & was able to resolve the problem, right away & was very well informed about the task @ hand. No complaints! Seems like a really nice guy.🙂Thanks, again, Casey, for a job well done! ✅ May/2024.
Doug Hicks
Doug Hicks
1717256807
Very professional.
Hager Studios
Hager Studios
1717163166
Friendly, knowledgeable techs, good install on my furnace and heat pump. Overall a very positive experience.
Clive North
Clive North
1717158882
Aquarius installed our ERV and it's been truly mind boggling how much better our air quality in our aggressively sealed house became immediately. Timely, thoughtful, and happy to keep everyone in our household safe. Would recommend!
Paul Ciernia
Paul Ciernia
1717125673
It's not much fun when your furnace goes out on New Years Eve with a forecasted minus 18 degree night approaching. Aquarius responded quickly, determined the furnace was not repairable, came the next morning (Saturday - New Years Day) to arrange a replacement which took place on Monday. They provided us with 4 space heaters which kept us above 60 degrees for the weekend. The installation of the new furnace was quick, professional and very neat. One could say they left us feeling very warm. All the Aquarius professionals we dealt with, Service, Sales and Installation, clearly took pride in the quality of their work. And, they offered a very generous Veteran's discount. Definitely 5 Stars.
Jim Roskens
Jim Roskens
1717103899
Brendon did a thorough job.
Kenneth Janda
Kenneth Janda
1717102014
Matt from Aquarius showed me photos of the furnace blower fan before and after he cleaned it. A dramatic diference. Moreover, he detected low (20%) humidity (not good for January) and showed us how to set the smat thermostat to increase it to 35% and lower the heating temperature. Excellent service and advice.Brandon was pleasant and efficient. Replaced a part under warranty. Great job.
Mark Potter
Mark Potter
1717097910
Alec was very thorough-great job tuning up our A/C for the season
Kristina Sande
Kristina Sande
1717086091
Great service, as usual! Knowledgeable and efficient, and made sure to go through all of the details of the work that was completed.
Jeff Ericksen
Jeff Ericksen
1717006658
Matt Smith
Matt Smith
1716995221
Sharon Elaine Pudwill
Sharon Elaine Pudwill
1716942491
Both HVAC Technicians (Ethan and Nicholas) were professional and thorough when performing annual AC Service Maintenance
Jerri Turner
Jerri Turner
1716934641
Carol Gooden
Carol Gooden
1716929431
Brad was the lead tech on installing my AC/furnace on May 28, 2024. He was outstanding. Very kind and personable. I couldn’t ask for a better final install. Brad was AMAZING! Thank you so much for a fantastic job.
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