Appleton, WI
Water Softeners and Water Treatment around the Appleton area
Facebook Rating
4.9
Based on 607 reviews
Aquarius Home Services/Kinetico
4.9
Lori Klostermeier
20:18 04 Mar 21
Always great service! Thanks! I highly recommend Aquarius Home Services!
Yuliya Ch
20:13 22 Feb 21
Cory from Aquarius was very helpful and professional. He arrived on time . He explained in details the issue we had with the water heater. I highly recommend this company .
Jack Johnson
03:05 19 Feb 21
He did a wonderful job he went all out to see the job was done right I want to thank Aquarius for being there when I needed some help
Ric Sanchez
21:11 17 Feb 21
Technician was very knowledgeable and explained the system and operations very clear. Options were presented to where we could make a decision that best fit our needs.
Peggy Millam-Simpson
16:03 17 Feb 21
Fast and friendly service. Covid concious, explained my options. Honest feedback on options for repair or replacement. I highly recommend them.
Jessica Delaske
22:20 12 Feb 21
Aquarius gets to you fast and does amazing job. They are kind and very helpful. They did great work for my home I would recommend them to my family and friends.
Jo Petersen
20:17 12 Feb 21
I would recommend their household water treatment for sure. We have tried other companies but they have not been able to handle the iron problem, but Kinnetico did!
Steven Enstad
15:55 11 Feb 21
Josiah Scheumann did a superb job installing new shut off valves and a new kitchen faucet. He was courteous, kind, and knowledgeable. I have great experiences with Aquarius Home services. Big thumbs up! Thank you Aquarius!
Karen Krouch
17:04 10 Feb 21
Great service technician who explained everything and had my system running again in no time. He even changed the filter for me—a job I hate to do! Welcome back great water!! 😀👍
Janet Cadwell
19:37 08 Feb 21
Great service. I love my water. It’s so nice to have filtered water that I can drink anytime. I never have to buy bottled water.
Patty Gould St Aubin
17:03 04 Feb 21
The professionalism. They arrive on time know their business and answer questions. Thank you Trevor, Jason and Lee.
Patty Reinhardt
15:59 04 Feb 21
Very personal thoughtful. And caring. Explains what was done and what was wrong. Thank you
Sue Davidson
18:27 29 Jan 21
Yes, they inform you of approximate arrival time. When they enter your home, they wear “booties” over their boots in the house, explain what they are doing, and have always been very polite and thorough! Brent was all that on the last visit.
Gloria Scovill
17:09 26 Jan 21
The service is fantastic and Wade, the technician, is very knowledgeable with excellent customer service skills!
Sheila Kline Johnson
00:32 26 Jan 21
Great salesperson and smooth installation of water filtration system with expert installer.
Jeanette Standfield
22:10 19 Jan 21
The young man was so courteous and very knowledgeable. His name is Jake. Answered my questions so I could understand the reasons for what he was doing. Cleaned up when he was done. Was on time as well. Thank you!
Douglas Anderson
20:35 18 Jan 21
Know their stuff. Don't try to oversell services, Brendon explained everything and cleaned up after the required repairs.
Scott Malinosky
15:11 18 Jan 21
Prompt, responsive service provided by competent and friendly technicians.
Ann Smith
22:31 16 Jan 21
They were very prompt & curious, explain everything he needed to do. He Told me about the maintenance program and totally understood when I told he I needed to talk to my husband. He did tell me the system was dated and if they needed to replace anything it may be hard to get the parts. I was very please with the service.
Robin Coburn
00:50 15 Jan 21
I loved their notification process. The plumber was very knowledgable, explained my system and made sure I was satisfied before he left. Definitely would recommend.
Donna Tatro
17:19 14 Jan 21
Very prompt friendly and efficient installation. Sure I will love the systems.
Jim Kocian
20:15 13 Jan 21
Our plumber, Brent, did a great job of explaining what needed to be done for the job. He was professional, did excellent work, and a thorough job of cleaning up afterwards.
Lori Barry
01:00 08 Jan 21
We would highly recommend Aquarius Home Services/Kinetico! Both Todd and Mike were great to work with. I know we will love our second Kinetico just as much as our first! Thanks for the speedy service and install!! Todd and Lori Barry
Rob Smith
03:24 03 Jan 21
They were professional and efficient and friendly. Our technician was awesome and found what was wrong and took care of it. Thank You
Lana Albrecht
21:30 28 Dec 20
The service staff after always very friendly, helpful and efficient. I works give them 5 stars.
George Mitchell
00:33 24 Dec 20
The good service. The excellent tasting water. The best service guys, friendly and knows there product.
Heidi Peterson
20:17 18 Dec 20
This week we had a furnace tuneup from Aquarius Home Services. Jon Swedberg did a very thorough job of checking out our furnace and informing us of the specific details. Highly recommend Aquarius for furnace checks.
Cindy Cieslik
03:12 11 Dec 20
Justin Roland did a plumbing call, he was very courteous and helpful. He also observed COvid protocol
Philip Rodberg
20:48 02 Dec 20
Brian, David, and Travis did a great job on my installation of a new furnace and air conditioner unit. I’m most satisfied at this time.
Donna Tews
15:38 16 Nov 20
The maintenance plan is wonderful! I appreciate the reminders to schedule the maintenance and the price includes the salt; no need for me to go purchase it and carry it 3 times to get it in the house. All of the service technicians that I have worked with are professional and knowledgeable.
Dennis McBain
03:53 11 Nov 20
We had Aquarius Home Services install a new furnace and air conditioning system. Kou and Fong were the technicians that did the installation. They were prompt, very careful with our home and did a wonderful job. They welcomed our questions, answered them thoroughly. They treated our home like their own. The installation looks good, works very well and they left our home in a clean condition...like they found it. We are very pleased.
Larry Jakobitz
16:59 10 Nov 20
Jake did a very thorough job on our furnace check up. He pointed out items that could be fixed but no pressure to do it now. He explained what he was doing every step of the way. Good Job!
Bob Krusell
19:44 09 Nov 20
Organized, follow through with appointment, pre-call from technician, trained and professional throughout! Technician reviewed what he would be doing. Clean and thoughtful, answered questions! Explained the service agreement going forward.
Val Sears
02:40 06 Nov 20
Lee was excellent. He was very knowledgeable, personable. would recommend him.
Janet Johnson
03:40 04 Nov 20
Thank you Eric! Customer service awesome. Kinetico in our home for 28 years! Definitely the only way to go for soft and RO water!
Marilynn Wolk Paulson
14:06 30 Oct 20
Trevor, and before him, Jason, have been professional and efficient. Everyone at Kinetico is helpful.
Brad Jacobson
21:44 28 Oct 20
Hands down, the best customer service & attention to detail. We know we can always count on Aquarius for our yearly AC & Furnace tune ups! And we just used Aquarius for electrical work. Will DEFINITELY have them do more in the future. FIVE STARS.
Brendan Woodward
19:48 28 Oct 20
Used Aquarius for my plumbing needs. Josiah did a great job, very professional and efficient. Would recommend!!
Carol Young
15:29 27 Oct 20
We received texts and a phone call to let us know when the service technician would arrive, and he was right on time. The technician was very knowledgeable, courteous and took the time to do a thorough inspection of the system. He also took the time to answer all our questions and provide several options to any issues.
Nancy Hoffman
19:03 26 Oct 20
Great customer service. Mike s was out to my house and was fantastic. Recommend mike s to come out for my services . He did awesome!!
Anna Lee
21:25 21 Oct 20
David B was awesome in helping us today with our furnace. Kind in answering our questions and concerns. Definitely recommend him. Very knowledgeable in what he does.
Laurie Holmberg
20:34 16 Oct 20
Absolutely flawless installation of furnace and AC. My previous furnace installation 10 years by another company turned into a disaster so Aquarius’ experts were a welcome relief! Courteous, efficient, professional-cannot recommend enough! 10 star A+ company!
Daniel Ditch
15:22 16 Oct 20
These guys are fantastic. Great service. Easy to work work. Great outcome. 100% would recommend to anyone.
Patty TenEyck
14:53 16 Oct 20
Jake was great today —in water quality check, filter changes, add salt, and answering any questions. Very knowledgable of our full Kinetico system, and very personable guy! We appreciate Aquarius and recommend to anyone! Thanks guys!
Cheryl Rossini
22:05 15 Oct 20
The customer service is excellent...
All of our questions were answered and we were offered options but were not pressured into something we did not want or were interested in
I would recommend Aquarius to anyone looking for excellent product and customer service
All of our questions were answered and we were offered options but were not pressured into something we did not want or were interested in
I would recommend Aquarius to anyone looking for excellent product and customer service
Joyce Price
15:01 15 Oct 20
Rory serviced our system.
What a nice young man!!
He was personable, courteous and informative.
We bought the package for 2 visits per year. We are pleased.
We love our Kinetico and the service.
What a nice young man!!
He was personable, courteous and informative.
We bought the package for 2 visits per year. We are pleased.
We love our Kinetico and the service.
Douglas Amundson
21:09 13 Oct 20
We are very happy with Wayne’s knowledge of our furnace. He was pleasant and answered all our questions logically. He also observed all the current health guidelines. We will use his services again.
Brenda Gliniany
21:00 09 Oct 20
Excellent service Wayne was awesome explaining everything and recommending things and gave us many helpful suggestions. Would definitely use them again.
Dale Buechner
20:25 08 Oct 20
Prompt service, thorough service and explanation. Delightful service technician!
Julie Arnold
20:09 07 Oct 20
We purchased a Kinetico Water System, and received quick installation for the product. The informative, friendly, and professional services provided by Todd and Brent were excellent! Very pleased with the quality of service provided and the product itself!
Adrian Lyn
19:35 07 Oct 20
It was very awesome service and Trevor was a really great guy that explained everything great to me
Erik Frye
19:15 06 Oct 20
Jed my service technician was very thorough and explained everything very well. Very knowledgeable and low key, not high pressure.
Dora Wilson
16:11 06 Oct 20
Excellent service! Blake was very professional and knowledgeable with his service as were previous technicians. Always on time with text notifications of their arrival. Service and Kinetico products are 10 ⭐️
Mira 'Peters' Elmore
14:59 03 Oct 20
Good and safe water is super important & it doesn’t just fix itself. I wouldn’t consider using anyone else for highest quality in product and customer serviceability. Thank You!!
Philip Hansen
17:33 02 Oct 20
The service techs are here when they say they will be. I especially like they send and email with the techs picture and estimated time of arrival. Nice to see who to expect.
Always professional....😄😄
Always professional....😄😄
Timmy Welsh
21:35 01 Oct 20
Very knowledgeable explained what he was doing and what was goin on with the furnace
Kent Toft
18:36 29 Sep 20
We have been with Aquarius for 5-6 years
They get 5+☆☆☆☆☆!!!!!!
Softener systems
Furnace
A/C
Zoning system
Hot water heater
Everything is from Aquarius!
Their techs are phenomenal !
Brandon-s
Kevin
Mick
ALL of them are absolutely GREAT!
Thank you for the perfect jobs you have done. You are the best!!!!!
KENT & KIM
They get 5+☆☆☆☆☆!!!!!!
Softener systems
Furnace
A/C
Zoning system
Hot water heater
Everything is from Aquarius!
Their techs are phenomenal !
Brandon-s
Kevin
Mick
ALL of them are absolutely GREAT!
Thank you for the perfect jobs you have done. You are the best!!!!!
KENT & KIM
Bev Ornell
15:01 29 Sep 20
Your technician was wonderful. So helpful and explained everything and so kind. Excited to have you service us twice a year!!
Denise Schara
22:09 28 Sep 20
The performance and quality of the product. Ideal drinking water. Iron gone. Plus I haven’t had to scrub a shower since we installed Kinnetico. Also, the technicians are extremely knowledge, respectful and friendly.
Kathy Thueson
21:38 23 Sep 20
Very efficient from the time of scheduling to the completion of the service call.
“Tall” Mike was very professional and friendly.
“Tall” Mike was very professional and friendly.
LM Jaros
20:34 22 Sep 20
Kevin P. performed a furnace tune up today. Courteous, professional, explained everything clearly and arranged for follow-up on a necessary repair. Very happy with the service Kevin provided today.
Don Shumate
17:24 22 Sep 20
Met with John and he was Very professional, very knowledgeable and was an absolute delight to talk to. He tested my water, gave great recommendations and informed me on my entire water situation in my home. I will be a lifelong customer!!
Pamela Henkel
19:59 21 Sep 20
we have had our water softener system for 29 years and it hasn't broken down on us once. we have them come out for inspection every six months and they deliver us salt @ the same time and also they put in our filters for us. The technicians that come out to inspect our water softener are always so friendly and knowledgeable. I give them a 5 🌟. If the 🌟 went up to a 10 I would rate them a 10.
Linda Suda
15:42 21 Sep 20
Travis did a great job explaining what he was doing & why. Very personable & helpful! Excellent experience for us!
Kim Pederson-Haller
16:28 19 Sep 20
Kevin and Mike were very professional and wonderful to work with. I was impressed! We will use them again!
Paul Brown
19:11 18 Sep 20
Very helpful and knowledgeable installers. Did a nice job and were very conscientious about the quality of their work. Nicely done!
Jeanne Tuvey
23:04 17 Sep 20
They are prompt to respond for a requested service. They are available to make an appointment within a reasonable time. Service tech is professional, efficient and thorough. This is the 2nd time I have used them.
Jerry Holm
20:06 16 Sep 20
Very professional job. Arrived on time and completed within the estimated timeframe. Did an excellent job and provided good operation instructions.
Cheri Fiola
21:06 15 Sep 20
I had no problems & the technician did tune-up very friendly He taught me about the filter on the humidifier I didn’t even know was there Aquarius is great
Oren Larson
00:39 15 Sep 20
Thorough, friendly technician who after checking with Fujitsu engineers found the likely source of problem in the unit. Then order replacement parts! 👍
Marv Gravley
02:31 12 Sep 20
Mike was very professional in his knowledge of what needed to be done and explained it. He explained the maintenance contract and what it could do for us. Very pleased in the experience
Elliot Schaan
15:48 10 Sep 20
Sean was very knowledgeable and a great technician. The visit was simple and easy, definitely recommend
Jenn Anderson
20:45 09 Sep 20
Prompt service from knowledgeable technicians. They took the time to diagnose my furnace trouble and give me tips to use in the future. Would highly recommend to anyone!
Jeffrey Vinton
21:28 04 Sep 20
Eric is a very thorough technician who addressed our recurring issue with very salty water. He disassembled and checked our unit, replacing several parts. Eric was prompt, courteous and very professional. Hopefully our malfunction has finally been rectified.
Suzy Bliss
20:04 04 Sep 20
AWESOME SERVICE, Jeff was on time, informative and got the job done, all on a holiday weekend. Thanks Jeff, you guys rock. 5 star service from me 😀
Debbie Oehme
20:21 31 Aug 20
The service appointment was easy and quick. Service Technition was on time and friendly. Explained what was wrong, what he was fixing and what to do to help preventing it from happening in the future. Service Technition was Will, gets a 10 out of 10.
Martin Zanger
16:07 27 Aug 20
Sean came to our house promptly at 8 a.m., the opening of the time window. He was quite personable and knowledgeable. He showed me what specific items he was servicing and answered all my queries. He made some suggestions regarding how to run the mini-split system and maintenance issues with our boiler heating contraption.
Jean Jensen
18:01 26 Aug 20
Sean B. was very thorough and had many options for my AC replacement. He is very knowledgeable about his work and explained things in layman's terms.
Alisa Zak Albers
16:47 26 Aug 20
Highly recommend Aquarius! Tony has provided excellent service both times he’s been to our home for service calls. Knowledgeable and highly communicative. Very happy with the quality of service provided.
Wendy Tedlund Marty
02:40 26 Aug 20
Professional and efficient staff in office and technician. Thomas was at my home today for yearly water softener service, he was awesome, polite, efficient and knowledgeable. Highly recommend Aquarius and Thomas !
Gayla Nichols
15:25 25 Aug 20
Very efficient, and know what they’re doing… Excellent service… Five star service!
Barbara Connolly
14:21 25 Aug 20
Courteous and understanding from office staff to service providers. Were able to answer all questions and provide answers I could understand. Explained procedures as he went along.
Shane Hoemberg
16:17 19 Aug 20
Andy Lahman came to my home to check my AC unit to make sure everything was working good. He explained everything he was doing and why he was doing it. Very informational and helpful. I would recommend Aquarius/Thompson to anyone and EVERYONE!
Mark Stodola
21:09 14 Aug 20
They came out did a estimate. Gave me several options to choose and there was no pressure to buy instantly. Both the salesman and the installer were outstanding in every way.
Robert Keck
15:34 13 Aug 20
The service tech called 30 minutes out to alert us to his arrival time. Very professional. Let me know what he was doing with each step of the process and why. Made sure all was clean after. Answered all questions and made sure all was done to our complete satisfaction. Very glad I chose this service plan.
Miriam K Nicholson-Iverson
19:03 10 Aug 20
On time, efficient, knowledgable, friendly service.. thank you, Lee! We appreciate your good work and are grateful for this precious filtered water!
Blessings!
Blessings!
Ken Young
17:34 10 Aug 20
Our service person, Cory, was prompt, informative and his work was outstanding. We haven’t tried the system yet, he just left so we will refrain from comment until we’ve had a chance to use it. Thank you.
Chris Morlock
02:44 09 Aug 20
Recent service for my air conditioner provided was excellent. All my questions were answered by the Technician. Sean was courteous and friendly.
I will definitely use the service again as needed.
Thank you.
I will definitely use the service again as needed.
Thank you.
Steph Johnson
14:21 04 Aug 20
Tom and Noah were on time, very courteous, explained the process and showed me the old filters.
Bob Erickson
22:54 31 Jul 20
Overall great experience. System selection/sale was excellent with Dave, installation was scheduled quickly and exceeded timing expectation, and installation was executed timely and with thorough explanation and again exceeded expectations. Highly recommended.
Gail Stephens
18:16 22 Jul 20
We just replaced our original Kinetico after 34 years. We have always been happy with the service we receive there.
Lora 'Kisler' Wylie
15:37 22 Jul 20
Great communication-Eric was Super friendly and on time. Gave a lot of options for my situation. ***** 5 stars all day!! I highly recommend!!!
Phyllis Gruby
20:09 21 Jul 20
Brent, an Aquarius associate didn’t a check if our heating and cooling system today. He was professional, knowledgeable and personable. I am impressed with his assessment of the situation and his recommendations. Thank you for the professional, personal service.
Marjean Ossefoort
14:58 17 Jul 20
Mike was knowledgeable and explained in terms that we could understand. He gave us multiple options and seemed like an all around good guy.
Lois A Anderson
16:29 16 Jul 20
Very positive experience. Blake & Rory were informative and helpful. On top of all things related to our system.
Sharon Verges
18:55 14 Jul 20
The service person was very professional and helpful. He fixed the issue and answered all my questions thoroughly.
Kathy Polhamus
01:42 09 Jul 20
I have had my furnace, hot water heater and A/C replaced. I've had nothing but the very best customer service, from my initial phone call to the completion of the work. I've used their services for years and can't recommend them enough. A+ quality all the way!
Tony Wieneke
14:43 29 Jun 20
Technicians were very helpful and knowledgeable did everything to my satisfaction
Dawn Janson
19:39 24 Jun 20
Great service and technician , very friendly & knowledgeable. Explained very clearly.
Roger Nancy Hoff
18:41 23 Jun 20
Eric is so courteous and professional! We are very pleased with the services!
Joel Raba
23:26 17 Jun 20
These people are the absolute best! My central air was acting up & I called them, & they had our guy Brent here in an hours time, & got it fixed up perfect! Five Stars ++++
Pat Hanson
16:11 17 Jun 20
Wayne the service tech was very good told me the problem and got the A/C running and checked operation. Very happy with the service.
Larry Hiedeman
17:57 12 Jun 20
Salesperson was informative and patient with our questions. Installation went well and the service during installation was exceptional.
Courtney Alderete
23:26 10 Jun 20
Excellent customer service and great company to work with! Very knowledgeable!
Russ Frank
00:43 30 Apr 20
We have had two water systems with you now. Both have worked flawlessly!! We had a second system installed in our rental townhouse and just signed up for your biannual service plan. We had the pleasure to meet Jake today and found him to be a very pleasant person!! I would recommend him as a service person to anyone!! Thank You for a quality service experience!! Ask for Jake!!
Stephanie Lynne
01:48 25 Apr 20
Great service, very thorough and patient with my little boy who kept sneaking off to help! Thank you!
Chris Kellogg
21:48 24 Apr 20
Thomas Erronis came to my house today for an AC tuneup and his professionalism was beyond measure. Very prompt and courteous and did the most thorough job I've ever seen. Would definitely recommend.
Faye Waltman
18:31 23 Apr 20
They are always pleasant and knowledgeable and always on time which is appreciated! Definitely recommend them!
Lori Smith
21:25 17 Apr 20
Steve was very nice. He explained the different systems and our options that we could do. He was very knowledgeable and polite. He even recalled the year your company installed a furnace for my Dad.
Looking forward to working with your company for our needs. Thanks! 😊
Looking forward to working with your company for our needs. Thanks! 😊
Gloria Carlson
18:06 11 Apr 20
Eric was very efficient and done in good time and I am pleased with everything he did.My water has never been this good!!
Paul Dukart
17:29 08 Apr 20
All the people at Aquarius are friendly, efficient and knowledgeable ... we would totally recommend Aquarius. Brandon (Heruth) tuned up the AC yesterday, so I know we are ready for the summer.
Sue Miller Horman
18:28 27 Mar 20
We have been doing business with Aquarius Home Services (Kinetico systems) for several years and have been extremely pleased with their service.
Most recently Josiah came to our home, on very short notice, and repaired some plumbing in our mechanical room. We were thankful that he professionally and efficiently resolved the potential water problem before it became a bigger problem. Josiah, and the entire team at Aquarius truly strive to make their customer service top-notch! It’s a pleasure to do business with them.
Most recently Josiah came to our home, on very short notice, and repaired some plumbing in our mechanical room. We were thankful that he professionally and efficiently resolved the potential water problem before it became a bigger problem. Josiah, and the entire team at Aquarius truly strive to make their customer service top-notch! It’s a pleasure to do business with them.
James Fry
14:21 27 Mar 20
Great business to support/partner with. They look out for your best interest and respect your decisions.
Peg Straight
20:17 24 Mar 20
It was just installed today Brendon did an excellent job of explaining everything! Can’t wait to see the difference!
Greg Finch
21:48 12 Mar 20
They went out of their way too provide me with a softener, and the install of it on the same day. Both the salesperson Dave, and especially the installer Blake, were very quick and professional. They were very knowledgeable about the equipment and Blake did a wonderful job of installing. Appreciate their business and would highly recommend to others.
Judy Hunter
21:58 11 Mar 20
The service person was thorough and explained all the options and gave us time to discuss and make a decision.we will see how follow up goes.
Jan Reva Purvis Bentley
20:00 27 Feb 20
Prompt appointments. Technician very knowledgeable and took care of our service quickly. Gave us valuable info on the condition of our water and system. No pressure.
Donna Divine
15:29 18 Feb 20
Jimmy V from Aquarius is an excellent technician and very courteous. I highly recommend Aquarius. Great service, reasonable prices!
Brenda Jungwirth
21:05 15 Feb 20
Great sales and service. No excessive call backs while you decide. And very prompt responses.
Paul Niehaus
20:22 10 Feb 20
The sales and service people are great to work with, communications are the best we have experienced, great water from our system, this is the second Kinetco water system we have purchased over the past 16 years, the one before this was I northern Indiana and we had no problems at all, we know we will love this just like the last one.
Sharron Schwegel
13:57 08 Feb 20
Professional service, very timely. We contacted Aquarius onTuesday,had water tested on Wednesday. Representative gave us options, and equipment was installed on Friday. We saw immediate results in amount of suds, clarity of water.
Kali Kocmoud
18:51 04 Feb 20
Thank you Shawn R for coming out to fix the leak with my softener. Arrived 30 minutes early, diagnosed the problem and fixed it quickly. Answered my questions. 5 stars.
Troy Nelson
21:32 29 Jan 20
They did a great job at the Townhall and the Fire Dept would recommend them to anyone
Kevin Vonderharr
20:21 24 Jan 20
Branden H. and Kevin came out on 1/24/20 to provide a free furnace tune up. I told them that we had a humidity problem in the home and the windows are rotting. We have been in the home for five years and thought the furnace humidifier was not working as it was always dry/crusty and I never heard it run. They not only noticed it was on a max setting but that the filter and shroud were covered in mold - major health concern. Also, they did a thorough cleaning job and found a dead bird. They were courteous and extremely helpful - providing tips going forward. Very happy I accepted the invitation from Aquarius to complete the free tune-up. 5 Star. Thanks!!
Curt Kluver
17:05 17 Jan 20
I was very please with their quick service as well as how thorough there explanation was of what they did to correct the trouble I was having. I was very please
Deb Bartholomaus
16:16 17 Jan 20
We love our drinking water. It TASTES so good. I can’t say that enough. It’s So good. We’ve had Kinetico System now for six months. The drinking and cooking water is pure, clear, and knowing that we are using the cleanest water ensure us it’s the best for our overall health. And that’s important.
Sonya Beaulieu RedDay
13:49 09 Jan 20
Knowledgeable, felt comfortable with everyone in my home and got the job done!! Thank You!!
Dave Costanzo
20:41 08 Jan 20
Needed an electrician for a wiring repair. Nate came out and did an excellent repair job at a very reasonable cost.
Debbie Silver Saraceno
17:56 27 Dec 19
Just had Brandon out of Siren Kinetico here. He was amazing. Respectful, helpful and knew what he was doing! Was very happy with the outcome! Really appreciated that he had salt and filter with him and was able to not only fix my issue but change filter and add the salt. Thanks Brandon!!!!
Michelle Webber Kelley
17:05 20 Dec 19
From the phone call to report that our furnace wasn’t working to the call from the technician and his service, we were really impressed and felt taken care of! Thank you!!!
Jean Vreeland-Kotila
17:32 12 Dec 19
They are very knowledgeable and know what they are doing! I would HIGHLY recommend Aquarius Home Services for any water service!!!! Their service technicians are great. Everyone who has come out to do my services for me have been excellent!
Julie K Stevens
00:47 11 Dec 19
They were here within 20 minutes of my after hour call. Excellent service. They were very knowledgeable and helped me to understand the problem and what I should do to avoid having it happen again. Highly recommend.
Brenda Phaller
20:28 27 Nov 19
the water softener works very well in my area. I like the extra large salt bin
Cynthia Buck
22:59 19 Nov 19
Clean Fast Polite Service Your people seem to really know what they are doing !
Joseph Neumann
20:48 15 Nov 19
Good product and great services. Plumbing issues fixed within a couple of hours after calling. Fantastic work.
Nancy Spack
21:22 08 Nov 19
Great customer service. Service technician was extremely knowledgeable. He explained everything that he did.
Judy Hollatz Nelson
19:44 06 Nov 19
They made it easy to set up my appointment with a time that fit for me. The service was thorough and he answered any questions I had. I would recommend them highly. Thanks
Nick Verhagen
17:59 05 Nov 19
Scheduled an in-home estimate and was very impressed with the testing performed, solutions offered and explanations given for everything throughout the process. System install was able to happen in less than 3 business days. Technician was on-time and very professional. Installation went smoothly and all of our questions were answered. I will be using them for any future water needs.
Linda Gerten
17:05 04 Nov 19
Staff were very knowledgeable and shared with customer. Very impressed with his suggestions and detail provided to me. Thanks!!
Joe Martinson
03:15 02 Nov 19
Great presentation of what Kinetico does with your water. Very fast service and all of our water issues are solved. No more stinky laundry and smelly water in glasses. Very happy with our system.
Terry Hall
21:24 01 Nov 19
We couldn't be happier with our system ! we had culligain for years... but when they changed our service tech , service went to hell .
We have had Excellent service with Aquarius!! Fantastic water as well!
Just had a service call today . As Always the tech they sent was very professional, personable, Knowledgeable and respectful of our home ! A Big Thanks to Brandon K for your help with the question I had and all the information you provided .You are Awesome ! We will continue to recommend your business 🙂
We have had Excellent service with Aquarius!! Fantastic water as well!
Just had a service call today . As Always the tech they sent was very professional, personable, Knowledgeable and respectful of our home ! A Big Thanks to Brandon K for your help with the question I had and all the information you provided .You are Awesome ! We will continue to recommend your business 🙂
Barbara Sturgis
15:05 01 Nov 19
Excellent service- Brandon explained everything about system- very knowledgeable -I recommend this company.
Lonnie Wilkerson
14:42 23 Oct 19
David B. came out to give our geothermal system an annual checkup. He installed some new parts and it is running better than ever. He was very professional and friendly.
Jason Ross Bartlett
18:17 17 Oct 19
Called them because of an ad special for a HVAC tune up and was pleasantly surprised with the professionalism and promptness. Mike Lauer came when he said he would, was extremely knowledgeable, and didn’t try to “sell” me on anything extra.
I would definitely recommend this company based on my experience.
I would definitely recommend this company based on my experience.
Julie Shaw-Melzer
21:25 03 Oct 19
Set up an appointment and received a text reminder two days in advance. John installed my new Bosch dishwasher perfectly and also rebuilt all my plumbing under the kitchen sink. He cleaned all the areas thoroughly when finished including the basement where he tied into the supply and drain lines. Highly recommend them!!
John Richard
23:57 24 Sep 19
Our sales rep. Jennifer Hoffman is great! Super responsive, listens to our questions and always gets back to us in a timely manner. I recently had a question about our K5 drinking system, reached out to Jennifer (who was on vacation) she got back to me and helped me with my issue, a simple filter change! But she was on vacation! A huge thumbs up for Jenn Hoffman and the Kenetico peeps. Will definitely continue to refer Jenn to take care of my family and friends.
Charity Trinkaus
17:27 23 Sep 19
Great service & quick appointments available. Technician Jake was very knowledgeable and helpful.
Mike Cleary
20:35 18 Sep 19
Out technician Andy did a good job of explaining the repairs needed to get our ac running. The repair was done professionally and the cost explained in detail. He took time to explain the benefits and savings of enrolling in the annual maintenance plan. Andy installed the unit 12 years ago and this was the first time we had a problem- compressor motor died.
Marlys Wentworth
15:31 18 Sep 19
Great service. Answered all questions, friendly and very knowledgeable. Thank you
James Cole
18:49 10 Sep 19
Very great service. They answered all the questions that I had. I definitely reccomend.
Chelsea Lynne Adams
20:01 03 Sep 19
Josh is the man! very helpful, knowledgeable and respectful. Thanks again Josh!
Shelby Saltness Ellis
19:37 03 Sep 19
We love our new Kinetico water softener from Aquarius! What is equally important is the company that installs and services the product. From sales, to installation to service to office staff....everyone is knowledgeable, thorough, reliable and friendly. Special thanks to Dave F, Kyle S and Jake A!!!
Britain Kaye
15:08 27 Aug 19
Experienced and knowledgeable. Great customer service and friendly staff.
Mary Rue Sholl
01:59 20 Aug 19
Our service man did the most qualified checkup we have ever had completed on our furnace & air conditioner. I feel confident going into the heating season we will have no problems. Thanks Aquarius!
Mark Einhorn
19:21 08 Aug 19
Jake is a comfortable spirit who is professional and an excellent representative.
Bernice Eva Ollanketo
00:10 07 Aug 19
I called Kinetico in July explaining that our water system had shut down. I was treated with respect and we had set up an appointment which I had to cancel due to my husbands health and again rescheduled with a very understanding person. On Aug 1, two very friendly servicemen were at our door. It was a pleasant experience, they explained the situation well and it wasn’t difficult to make a decision once I was shown the figures. I didnt feel pressured . We have been happy with Kinetico for approx 18+ years.
Patrick Junker
15:01 06 Aug 19
Great service, on time for appointment and knowledgeable technicians, done for the price quoted!
Joyce PrepMaster
15:21 31 Jul 19
I had problems with my water, after a few tries, rebuilding the head, replacing the head, they replaced my unit and my water is wonderful. They never stopped trying to help us. LOVE KINETICOS. Your service is exceptional! We sure appreciate your willingness to go the extra mile to get us up and running. Will refer you many times!
Steven Pearson
00:53 31 Jul 19
My central air quit working yesterday evening I called Aquarius next morning and David B had it fixed by early afternoon. Super job David, thanks for the tips and customer education. Oh and to the very nice person that answered the phone when I called and ask what she could do to make me smile. You did it with great service 😁.
Colette Viquez
20:23 18 Jul 19
I just had Will R. come out and complete routine service on my whole water filtration system, He did an amazing job! Awesome customer service. Words do not do justice about the service provided by this whole company, from the front office to the service techs that come to your home! So thankful I am able to utilize this service.
Bob Belyea
18:15 17 Jul 19
We updated part of our older Kinetico system with updated Kinetico parts. Added the K5 reverse osmosis system and couldn’t be happier. The service and professionalism from Aquarius was first class.
Lisa Schmiege
19:16 11 Jul 19
Just had our 15 year old Kinetico system replaced with a fancy new Kinetico system.
Kyle the installer was great, he knows his stuff. Thanks!
Kyle the installer was great, he knows his stuff. Thanks!
Doug Harren
16:39 21 Jun 19
Trevor was very helpful as always. He takes the time to explain the test results and makes sure the system is working properly. Thanks Trevor!!
William Ohl
18:56 17 Jun 19
Trevor was prompt, friendly and professional. He installed our system, explained it completely and demonstrated it to our satisfaction. He is very good at what he does. I would highly recommend him and Aquarius.
Michelle Ward
01:12 15 Jun 19
Dallas installed our water treatment system today. He was very knowledgeable, friendly and it was a pleasure to work with him. We look forward to see the results from our new system and how it will handle our water problems on our lake home.
Connie L Pillar
14:11 07 Jun 19
We had a leak in a RO filter. I called Aquarius and Mike and RJ were at house next morning. They called ahead, were on time, very professional and solved problem quickly. nice to have someone so responsive.
Carole Zimmer
15:11 06 Jun 19
Jake was very pleasant and informative as usual.
I always recommend Kinetico to my friends and family because of your excellent service.
Thanks again, Jake.
I always recommend Kinetico to my friends and family because of your excellent service.
Thanks again, Jake.
Gail Arne
17:43 28 May 19
Excellent customer service and reasonable plans for maintenance. My friends are in love with our kinetico filtered water, as we got the system and filters from them. We use no single use water bottles at our lake home. They also have a fabulous open house each year that we love to go to and have BBQ and get filters on sale.
Tom Werth
10:02 17 May 19
A client of mine had an issue with his water heater, and he needed to use his HMS Home Warranty to take care of the problem. Although I'd heard horror stories about getting work done, and getting it done promptly, I was very surprised by the contractor, and his attitude. Communication was exceptional, it wasn't more than 30 minutes from the time I'd called the claim in that there was someone at the home, and within approximately 3 hours my client had a new water heater, everything was cleaned up, and a very professional job was completed. Very surprised...and pleased!
Linda Anderson Hanno
19:35 04 May 19
Our service tech Jake has taught us so much about our system. He is so patient and personable. We really like that he has been our tech the last couple of times. Great overall service.
Sheryl Hagen
18:35 01 May 19
Mark Hanson & his entire team did an amazing job! Pleased that they contacted us in several ways-text, phone call, email so we knew exactly when the techs would be out. Very knowledgeable, very careful to protect our floors, and the surrounding areas. Skillful in installing new faucets, valves, toilets & water conditioner. Would recommend them anytime! 5 out of 5-skills & service!
Michael Hiatt
17:34 01 May 19
Excellent equipment and staff provides high quality service!
Jake was a first rate technician!
Jake was a first rate technician!
Jane Z Quick
17:10 29 Apr 19
Jake my service technician from Aquarius was very knowledgeable and clean and on time. Now I am set with soft water and fabulous drinking water and salt bags ready as needed. Thanks for a job well done !!
Mary Mueller
00:57 30 Mar 19
Great job on Communication - call backs, expected arrival time, what the issue appeared to be and how it would be addressed. John W worked on the sump pump issue until it was fully resolved. Thanks!
Peter Cheskie
17:57 15 Mar 19
Had a sump pump problem. They advertised a sump pump inspection on Facebook. I responded and they were quick to set up an appointment. Justin Roland was here today, checked things out, found a bad pump, replaced it and I am ready for more melting. Very friendly and did a great job. I highly recommend Aquarius Home Services.
Peter Myers
11:57 28 Feb 19
Both the original sales visit by Craig Ohren and the install by Mike Irvine were very pleasant experiences. I didn’t feel as though I was just getting a sales pitch, rather Craig was intent on listening to my needs and suggesting the best solution.
Mike was very professional from the time he first called. He went above and beyond to arrange my utility room in a way that would be well organized and efficient, but also have a professional appearance.
After the first night, the Proline Iron/Sulfaban filter made a night/day difference. Best shower I’ve had in over 3 years. The K5 system is yet TBD as I’m cleaning out the ice maker and coffee maker first, but Mike was able to plumb everything from downstairs so that much I’m pleased with.
A++
Mike was very professional from the time he first called. He went above and beyond to arrange my utility room in a way that would be well organized and efficient, but also have a professional appearance.
After the first night, the Proline Iron/Sulfaban filter made a night/day difference. Best shower I’ve had in over 3 years. The K5 system is yet TBD as I’m cleaning out the ice maker and coffee maker first, but Mike was able to plumb everything from downstairs so that much I’m pleased with.
A++
Kris Wagner
21:17 17 Feb 19
Very happy we changed to Kinetico/Aquarius water systems and home services. Our technician, Trevor Swanson was very helpful and efficient. I would definitely recommend this system and service to friends and family.
Monica Sleiter
03:33 31 Jan 19
Mike Krusemark, our technician-sales person was polite, helpful. His work was clean, timely and complete. I would recommend both Mark and and the water softener.
Linda Simpson
01:45 22 Jan 19
Wade came out when we suspected our water wasn't soft even though our monthly maintainance plan was in place and up to date. He went up and beyond the call of duty and got the situation handled with efficiency and thoroughness. Very grateful!!
Heather Stone
19:03 29 Nov 18
Trevor was very helpful and professional. I went to the office to get a new filter, but the office secretary was gone for lunch and had closed the office during that time. I noticed a service truck with someone in it sitting off to the side of the building so I went up to the truck and it was Trevor. He was immediately willing to help. He even looked up my history with Aquarius and noticed that one of the parts we had on our system was needing to be changed out so he immediately follwed me home and changed out the part. It was great to have immediate service like that. He was very knowledgeable and explained everything that he was doing. I appreciate what he did to help me out.
Eric Jeltema
17:28 11 Nov 18
Service was fast and well done. Cory was very knowledgeable, fast, and friendly. I will only be calling him to do my work in the future. I now have a plumber I can trust and know that it was done right. A+++ all the way around.
Janet Meyer
16:56 02 Nov 18
Jake A. Was very professional and informative. He took time to help us with the filter for our faucet. He also informed us of a service plan which we purchased through him.
Rick Brower
23:42 01 Nov 18
Very pleased with our Kinetico. Service was great and later when we had questions, they were handled promptly and professionally. The installers were clean and careful. So good to answer concerns and offer advice. Barb
Debra Jackson
20:15 26 Oct 18
Knowledgeable, professional, courteous service. Travis took the time to explain everything so we could understand it. Had some good recommendations. Very considerate of our home.
Gayle McGrane
15:04 22 Oct 18
Aquarius is very receptive to our needs and Jason is knowledgeable, honest GREAT guy!
We have been working with Aquarius for several years and have been extremely pleased with their service EVERY time!
We have been working with Aquarius for several years and have been extremely pleased with their service EVERY time!
Stephen Ewing
22:29 19 Oct 18
Josh did an excellent job winterizing our Kinetico system. Highly recommend him.
Dan Hale
13:45 27 Sep 18
Had a water softener and drinking water system installed. Jennifer our Water Specialist and Derek our technician were great to work with. We are very happy with the service we received and would recommend to anyone! Thank you.
Jeff Chudek
02:46 07 Sep 18
We had a great experience from scheduling, finance, and service with the transfer of ownership. Thanks team!
Thomas A. Cison
18:42 06 Sep 18
Just had my water softener and drinking water purification system reinstalled in the new house. Derek Buck did the work, including drilling a new hole in our granite countertop for the water spigot. He did a fantastic job, with awesome customer service skills. I'd recommend Aquarius and Kinetico and their team any day.
Greg Harms
16:43 05 Sep 18
We found the service during installation to be outstanding. Informative, courteous and knowledgeable, the guys did a great job. We hope the systems perform as well in the years to come.
Robert Parker
18:20 29 Aug 18
Technician explained what they were doing, and educated me along the way. Shawn checked in to make sure i was keeping up on my notes.
Steve Parker
22:45 14 Jul 18
We really enjoyed our entire Aquarius experience. Dave was very friendly and helpful in explaining why Kinetico was the best choice for us. Trevor installed our system this week. He showed up right on time and did a great job. We are very happy with the system and improvement in our water. We are now confident that we could install a washer and dryer or dishwasher and not worry about iron build up that would wreck the equipment. Thanks Trevor and Dave.
Marilyn Plaehn Cavanaugh
00:33 04 Jul 18
We love it. Jason the technician was the most informative, friendly and very helpful. Would recommend customers to ask for him
Joyce Glover
22:28 28 Jun 18
Service was prompt, Wade was extremely knowledgable and helpful. He knows his business inside and out.
Fritz Harris
22:01 28 Jun 18
Aquarius home Svc’s/ Hansen plumbing did a very nice job. Cory was very professional and considerate. We had an issue that Hansen followed up on & got things straightened out. I would recommend them to others and will use them again.
Kathy Bigelbach Kienholz
21:10 26 Jun 18
Noah B. came out for our periodic check-up of our water softener. Very nice young man, answered all my questions. All Aquarius employees I’ve dealt with are very professional and they always keep me informed on the day of appointment as to when they will be arriving.
Connie Finch
19:12 19 Jun 18
Wade has been servicing my Kinetico water softening system yearly for a long time. I always know he will do an excellent job and answer any questions I have. He always calls to let me know when he is on his way which is much appreciated. He's courteous, friendly and very knowledgeable. He's a valuable ambassador for your company.
Angela Greenman
00:45 08 Jun 18
We are impressed by the dedication of Trevor S. He worked hard to find a solution to an issue we had and he sincerely did everything he could to make sure it was fixed quickly. He communicated with us every step of the way and was polite and professional always. We appreciate his efforts to make sure what needed to be done was done in a timely fashion--and he went out of the way to meet our scheduling needs. Aquarius is fortunate to have him. Trevor really made us feel that we were important to Aquarius and we think that is the key to keeping customers.
Tom Nelson
16:08 29 May 18
Wade Wambolt has been taking care of our Kinetico system since it was installed. He is courteous, very knowledgeable and returns phone messages quickly. Great at answering questions about the system and just a nice guy. Thanks Wade.
Kristin Johnson Burge
17:08 10 May 18
In March, Mike T. came out to assess and fix our water issues. He went above and beyond! He even came back at the end of his work day to make sure that everything was running correctly and that our issues were all corrected.
THANKS MIKE!
THANKS MIKE!
Jan Nendick Gross
20:29 02 May 18
Thank you Trevor S. for your help. Trevor was very positive, friendly and helpful. He explained everything so I knew exactly what he was talking about. Thank you again!!
Jeff Helgerson
23:46 14 Apr 18
prompt service. excellent pipe installation. Explained how system works.
Sheila Ingebritsen
19:09 13 Apr 18
My experience with Aquarius was great! Mike Thell arrived and discovered that I needed a new water softener. He installed a new softener and I had soft water. I'm thankful that he worked until the job was completed that evening.
Joyce Glover
13:36 13 Apr 18
Wade recognized and solved my softener's problem within a half-hour. Efficient, clean, professional service. Thank you!!
Kathleen Smith
14:50 12 Apr 18
We have our water softener system and maintenance plan through Aquarius. We continue to be very happy with their service. Noah was in last week to maintenance the system and as always, did a great job.
Aquarius and their team are fantastic.
Aquarius and their team are fantastic.
Sue Cutler
23:30 11 Apr 18
Pleased with Jason G. He is personable, professional, and always willing to give extra service.
Laramie Matthies
23:35 05 Apr 18
We have had Kinetico in our home for yours and are very pleased with the product and the company. Everyone has always been friendly, courteous, knowledgeable and helpful when needed. We have sold our home, so the time has come to say good bye, but the new owners plan to keep your service!! Thank you Aquarius / Kinetico!!
Joan O'Sullivan
23:11 29 Mar 18
Today Jordan Newman, service technician , came from Aquarius Home Services to check my Kinetico Water System. I joined the K-Club and this was the first visit after the new system was installed. He was very knowledgeable, efficient, kind and courteous. I am very pleased with the entire system and would recommend this company to all of my friends.
Betti Hickman Dowling
16:47 29 Mar 18
I can’t say enough good things about Jim S. with Aquarius. The first day he came out to fix a problem we had and we scheduled him to come back the next day to fix all the other problems with the water boiler. Our furnace is running top notch now. He was very professional, friendly, accurate, on time and explained everything. We would definitely request him back and the company he works for. Thank you.
Rick Wagner
16:07 28 Mar 18
Trevor Swanson, our service tech, gave us quick, friendly and thorough service.
Vicky Kinney
22:26 16 Mar 18
The pump on our Kinetico system burned out and the new pump to replace it wouldn't stop running. Josh worked on it for a few hours and tried various options, and eventually decided to take apart the entire system and start fresh. He discovered it was initially installed incorrectly (which was probably why the pump burned out in the first place) and got us up and running. We so appreciated his effort to stick with a complicated situation until it got resolved. The system works great now, better than before!
Pauline Johnson Willems
22:09 19 Feb 18
Bryson did a great job.....I love our soft water and drinking water system!
Dennis Meissner
16:57 09 Feb 18
Prompt, efficient, and knowledgable service, along with some good advice for maintaining my Kinnetico water system. Joe is a great technician.
Mary Whitney Johnson
20:53 03 Feb 18
Trevor Swanson evaluated our Kinetico 12 year old water softener and osmosis system. He was totally honest and said everything tested out as functioning great. I appreciate when a business does not sell you something you don't need. He was VERY knowledgeable, friendly, and answered all of our questions. We were TOTALLY impressed with this young guy. If anyone in our area needs a water softener or osmosis system, I would have no hesitations HIGHLY recommending him. HE HAD OUR BACKS.
Kimberle Nagle
12:43 19 Jan 18
The service is awesome. The technicians are knowledgeable and don’t make you feel silly for asking questions! Thanks a bunch!!
Mike Ware
22:13 12 Jan 18
Kerry at the office was very helpful and knowledgeable about my home warranty and walked me through to resolve my plumbing issue. John Warnke came when expected, showed me the issue and completely resolved the issue the right way! Very professional and polite! Justin was also very helpful! Thank you for a job well done!! Hopefully we won't have any other issues..but we know who to call if we do!!
Sean Okerlund
03:06 05 Jan 18
Great customer service and an excellent product. Tech took the time to make sure we understood the install. They use booties to keep your floors clean and put out a rug at your door to wipe there feet on. Class act company.....
Jan Prohaska
00:33 04 Jan 18
The customer service, the technicians who installed and who come out to service the system have all been professional and very nice! We have been pleased with the system that was installed. When we have called in with questions the customer service has been excellent! Highly recommend Aquarius!
Roberta Baker
01:42 24 Dec 17
Trevor is absolutely the “BEST”...professional and completely reliable!!
Linda LeMay
17:17 15 Dec 17
Joe is a great guy to have come service your equipment. He is friendly, patient, and spends as much time as necessary to help you understand what is wrong and how to resolve the issue. He then explains how to keep your system maintained. We have used Aquarius systems at two places for decades and are totally pleased with the product and the service. I highly recommend them.
Damon DiSanto
15:09 05 Dec 17
We’re very satisfied with the efficient, reliable performance of our Kinetico water softener,as well as, our K-5 reverse osmosis drinking water system! Aquarius provides a quick response to our service requests when needed and Brandon, our service tech. was courteous, professional and knowledgeable. We plan to continue to use their systems and recommend others contact them to do the same.
Carol McInnes
02:47 03 Dec 17
Very pleased with Trevor S. who arrived to service our Kinetico system. He was pleasant and professional. He showed me and explained the tests he did on our water. He located and fixed the small leak I had noticed (under warranty). He changed the filters, packed up the wrappers etc.,quickly and efficiently.
Only one problem. While doing dishes, I found I couldn’t pull out my sprayer. He must have tucked the hose out of his way while working and not replaced it. Easy enough to straighten out once I figured it out.
Only one problem. While doing dishes, I found I couldn’t pull out my sprayer. He must have tucked the hose out of his way while working and not replaced it. Easy enough to straighten out once I figured it out.
Julie Zuehlke
13:14 22 Nov 17
The service technician took the time to find and solve the problem and explained everything as he went. We're Kinetico cstomers since moving to Alexandria in 2004 and wouldn't think of changing our current water treatment systems.
Jody Studebaker McKinney
00:33 18 Nov 17
We have well water and have heard great things about the Kinetico water systems. Kevan Albrecht came out to our home to test our water and give us some recommendations. We learned so much, and although we did not need the whole package the package price was to good to turn down. Today we had our full system installed by Jeremy Severson and he was great. He ran into some issues on his first apt which set him back and kept him at our house much later than we expected him to have to stay but he did not seem to mind at all. It's wonderful to have something BUILT and hardware installed and there is not one ounce of mess left behind. Everything is perfect and we can't wait to use. THANK YOU to Kevan, Jeremy, and the wonderful ladies that kept in touch with the apt time and letting us know the time maybe a little later than originally scheduled. LOVE that extra communication!
MaryLee Sckerl Melius
16:21 31 Oct 17
We purchased Kinetico for our home in the Dalton area and we did have a few problems getting the reverse osmosis working properly to our kitchen sink; HOWEVER, after several attempts Mike C, Becky L, and Todd E. made sure we got what we paid for and wanted. Shout out for Mike, as he came back to the house 5-6 times and was always courteous and professional. We are very satisfied and would recommend! Thank you to all.
Peg Zarske Lazarchic
12:41 24 Oct 17
Shawn was professional every step of the way. Every employee I have spoken or who has worked at our home has exceeded my expectations.
Mike Kanyetzny
12:45 16 Oct 17
Trevor is the best service tech we have seen in many years. Excellent work and extremely professional and knowledgeable. Thanks Trevor.
Cindy Miller
00:03 10 Oct 17
We connected with Aquarius Home Services (Kinetico) through Home Depot. Not only did we get an awesome price, we also used our Home Depot credit card and received 24 months free financing. The tech who installed our new water softener was Cory Hanson. If you are fortunate enough to have him do your install you will not be disappointed. Cory was polite, careful about covering our floor so there wouldn't be anything for me to clean up, and extremely knowledgeable about the Kinetico product. His many years of plumbing background was a blessing as he found a potential problem with our existing setup. I highly recommend not only the Kinetico product, but also the Aquarius Home Services. Stop in at Home Depot and ask for a free water analysis. Don't be shy...ask for Cory for you tech.
Faye Cooper Fleeger
20:21 07 Oct 17
We love our Kinetico system!! The Aquarius team are awesome to work with!!
Nancy Fiegen
19:21 05 Oct 17
We have had our water system for 1 week and the difference is amazing! We have had other systems and nothing compares. I will repost later when we have had it longer!
Deb Tastad
13:36 17 Sep 17
I am completely satisfied with the company... beginning with the initial phone call (Kind considerate Monica) to the salesman Dave (excellent rep for the company- always available for questions) to Jason (initial installer of the system- very kind, helpful, and smart!) to Josh (second service man who installed a water pump for added pressure through drinking line and ice cube maker). Josh stated "I will stay until I figure out the problem!" That represented the entire experience!!! Great people- great system!
Jim Jeffers
01:02 15 Sep 17
We are on our second day with our new syste wow it is great makes us realize just how crappy our old system was great job to everyone involved with getting this system in our house so fast less than a week thanks everyone from the guys we talked with at the booth at the state fair to the final guy branden nice install and thanks to the young lady I talked with on the phone and to Todd who sold my wife on it thanks again it's early but it is everything you said it would be and more😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃
Jen Lindgren
16:23 10 Sep 17
Love the water system. Water tastes good. Only uses
A small space, doesn't need electity, & low maintenance. Got to love that!
A small space, doesn't need electity, & low maintenance. Got to love that!
Joy Friedman
20:31 03 Sep 17
Our service technician Wade W. was friendly, efficient, and fast and explained the process he was going through with our Kinetico K5 drinking water system. Thanks Wade.
Mark Nestaval
12:33 31 Aug 17
We got good, friendly service. We got a plumbing problem fixed. This company stands by its work, unlike some with which we have dealt. Also they helped with our RO.
Connie Finch
18:07 24 Aug 17
I've had a Kinetico water softener for many years now and love it. Service is always top-notch with Wade as my technician.....professional, friendly, answers questions and never leaves a mess. Prices are always reasonable and I have always had prompt service. My water has never been better.
Sally Conners
16:33 16 Aug 17
LOVE this system and the GREAT customer service provided by Aquarius Kinetico!
Micki Jordan Peterson
22:34 02 Aug 17
Great service, knowledgeable employees! Would definitely recommend them!
Craig Rypkema
00:11 28 Jul 17
Service was provided in a professional manner. Jason replaced the anode rod in the water heater and added a bleach solution to remove the odor coming from the hot water.
Awsumb Mary
02:40 22 Jul 17
first off, i had a Kinetico over 20 years ago. Loved it then and Love it now.
we have well water and it is rusty and smells bad.
with the new drinking water system, we can now stop renting bottled water.
very very happy. all people should have one.
they never get bad, because there is no electric running it. plus you can do laundry all day and it will not affect the softness.
we have well water and it is rusty and smells bad.
with the new drinking water system, we can now stop renting bottled water.
very very happy. all people should have one.
they never get bad, because there is no electric running it. plus you can do laundry all day and it will not affect the softness.
Karen E Bruce
03:20 15 Jul 17
Thank you, Aquarius & Josh, for being prompt, courteous and efficient. Thank you too for promising to research my persistent yet untraceable problem with my reverse osmosis sporadically seizing up.
Pat Krebs Nalty
22:18 13 Jul 17
We just had the system installed yesterday so I cannot comment on how it works. However, Dave, that master plumber did all the plumbing that was required. He used copper pipes that we requested... He got our two bathtub faucets to work again since they were clogged with iron. I am hoping and praying that this system works well for us. Dave was very good.
Kristy Schauer
16:03 13 Jul 17
My A/C wasn't working right so I thought I needed a tune-up. Mike and Jerry came out on Wednesday afternoon and found my coil in furnace was defective. Being that my A/C and furnace was fairly new, Mike called about warranty on coil. It was still under warranty. Thursday morning Mike and Jerry installed new coil. I found the whole experience to be very professional.
Jer Jen Ringler
14:06 13 Jul 17
Great service. We have had Aquarius water products in our home for over 5 years now.
Kathy Rivard
22:27 12 Jul 17
Wonderful service. It's nice to have the experts doing the service work on our system. Then we know it's done right.
Therese Alme
21:11 12 Jul 17
We are new to Brainerd and bought a home with an older kinetico unit. We wanted to have it checked out to see how it is running etc. Our technician Josh come out and from the moment he greeted me to when he walked out the door he was AWESOME! He told me everything he was going to do....walked through all the processes with me and explained everything and gave me a sound honest assessment. He was professional, funny, engaging and eager to answer all my questions. I've never gotten such great service in my life! Josh made us aquarius customers for life!!
Ryan Allen
11:19 12 Jul 17
I had a complete package done for a family member ( AC, Furnace, water heater) had the old removed and disposed. All the new stuff moved to a new location.
Professional staff and service with a follow up from the sales team after everything was complete.
The service team had all this work done in about a day and a half. I couldn't be happier with the product and the service we received.
Professional staff and service with a follow up from the sales team after everything was complete.
The service team had all this work done in about a day and a half. I couldn't be happier with the product and the service we received.
Mary Kay Lynch
00:12 01 Jul 17
Service in the office with Julie and at home for service with Wade and Aaron was excellent. Julie found the first possible date for us and Wade and Aaron arrived exactly on time. All three were friendly and helpful and made us feel as if they were genuinely concerned with serving us well. Repairs were made and a service contract was signed. Wade did not push the most expensive plan, but rather suggested one that fits our needs best. As a retired teacher, I would definitely give them an A.
Lin Gilbertson
13:37 29 Jun 17
We've tried several systems over several years. Our water quality was awful- black and orange residue built up in our shower, laundry didn't smell clean. FINALLY, thanks to working with Aquarius, we have clear, clean water and I'm happy to do laundry. Thank you!
Meredith Pederson
03:24 27 Jun 17
The service representative was greet. However, she the company made my appointment it was a 5 hour window. Really, who has a 5 hour window? I feel
That is unacceptable. In addition my appointment was between 12-5. Matt called me at 9:30 am. The info he was given was wrong. Luckily I was home that day. Matt was great, but appointment options are rigid. Not sure I will stay in the K club more than the first year.
That is unacceptable. In addition my appointment was between 12-5. Matt called me at 9:30 am. The info he was given was wrong. Luckily I was home that day. Matt was great, but appointment options are rigid. Not sure I will stay in the K club more than the first year.
Connie Bisbey
21:46 23 Jun 17
Our experience with Bobbie O and with the very professional and expert Josh C. has us spreading the word about Aquatius to our family, friends, and neighbors. They got us up and running in no time and assisted with a frustrating plumbing challenge. We are very grateful.
Robert House Jr.
21:26 21 Jun 17
Great service haven't had a issue . Will call on them for my furnace and central air needs.
Penny Lynner
20:58 12 Jun 17
We bought our system last August, and I inadvertently failed to review the plumber, Dave Schnieder, who installed the system. Dave was very professional and personable, and did a magnificent job of installing and explaining the system. He was someone anybody would love having as a neighbor. My most recent experience was with Trevor Swanson who arrived when he said he would and serviced it our drinking water system. It didn't take him too long to discover the problem, and he immediately installed an updated reset button that will let us know if too much moisture is affecting the sponge, tested the water, and made sure everything was in working order before leaving. Once again, my husband and I were impressed with the service people who performed their jobs in such a professional and friendly manner, and we feel like both of these gentlemen are outstanding representatives for Kinetico. We are extremely pleased with the service and help we have received from everyone at Kinetico. Thank you very much, Ron & Penny Lynner
Sharon Cooper
02:55 03 Jun 17
We recently needed to have our older Water system checked. Jason G. was the technician to come. He gave us wonderful service, very knowledgeable and gave us the feeling of "honesty" in knowing what the problem was.
Scott Lee
01:22 02 Jun 17
I have had many jobs completed by the folks at Aquarius and have not been disappointed. The crew is dependable and professional, and the service is top notch.
Kevin D. Lysdahl
16:21 18 May 17
From setting up the appointment with Janelle to having the work done by Chase it was an excellent experience. Chase is very knowledgeable and explained everything clearly. Even found a wiring issue that was hampering the effectiveness and efficiency of my AC unit.
Beverly Schaller
16:18 18 May 17
We bought our first Kinetico in 2006 and were very happy with it. When we built a new home in 2014 we decided, for some reason, to use another brand of softener but were not pleased with the results. We called our Kinetico dealer and bought a new softener. The installers came almost immediately and replaced our softener and R/O system. After just two days I can already tell the water is much softer and wish we had gone with Kinetico from the beginning.
Melissa Archer
16:09 18 May 17
Called due to a leak yesterday, which didn't even turn out to be a system failure. Aquarius told me they haven't been here since 2008...9 years...I would say that is pretty dang good track record!!! Jason was super nice. I would highly recommend these guys!!!
Eleanor Taylor
23:20 08 May 17
Acquarius employees are prompt , knowledgeable of their services and do excellent work.
Anita Hanson
01:00 07 May 17
The Customer Appreciation Open House was excellent! The food and hospitality were second to none!
Ed Greenman
12:53 06 May 17
Jason G is a great service technician. He is quick to respond and goes above and beyond to help.
Kirk Possehl
21:48 27 Apr 17
Great products and great people. EVERYONE we have been in contact with at Aquarius has been professional, courteous, and friendly, not to mention knowledgeable. I'd recommend these folks anytime!
Jack Satter
23:22 29 Mar 17
Mike Lauer came to service our furnace. I liked him a lot..he was very knowledgeable. I plan on using the furnace service in the fall as long as Mike is the man to service it. I already told him that.
Selena Yaj
02:00 16 Mar 17
Bought water filter system back on Oct. 16. Install went well, but since then, water filter system went out on us twice. It usually takes too long to have someone out to look at what the issues are. It would be great to have someone show us how to maintain this system and a few troubleshooting tips to try prior to calling for help. Other than that, we feel customer service is excellent and company is easy to work with.
Brian Ulrich
17:50 14 Mar 17
Kyle and Jake installed our Kinetico water softener last Friday. Their craftsmanship is excellent - considering the cramped space they had to work in. This is our 3rd house we've installed Kinetico in and they still took the time to go over all aspects of the system and it's operation. We couldn't be happier with Aquarius Home Services!!!
Deb Pederson
01:34 02 Mar 17
We had a great experience! Dave did a great job and took time to explain everything he was doing for us. We love the new water system! Our water hasn't been this good since we moved here.
Pat Hoppe
15:14 23 Feb 17
Great service, the installers were very personable and answered all of my questions. The new water system we had installed has really made a difference in our water quality.
Bonnie Picton
04:41 09 Feb 17
Trevor was very helpful and knowledgeable. I thoroughly enjoyed having him at my home to explain what he was doing and check everything. He was very helpful.
Bonnie Illies
18:29 25 Jan 17
Eric (svc tech) has helped me out twice with my system. He is punctual, polite, and takes time to answer all my questions. Today I was especially thankful in that he took enough time to thoroughly listen to what I had to say about a concern I had with the system. If he hadn't listened we would have probably not realized that an adjustment was needed to help the system work more effectively.
Barb Wiener
19:50 08 Jan 17
Mike C. from Alexandria came to our home to help us with a quality of water issue. He was prompt, followed company protocol and fixed our water problem in record speed. Mike C. was knowledgeable, friendly, and respectful. We were very impressed and thankful for his help.
Robert Maas Sr.
00:47 08 Jan 17
Trevor S. with Aqarius/Kinetico came to our home to troubleshoot our hard water problem. He diagnosed and corrected the problem in short order and cleaned his work area. He also put protective foot gear on so as to not track up our home. Trevor was courteous and displayed excellent people skills.
Angie Fitz
17:14 06 Jan 17
Had a panic attack this morning when I woke up and there was no heat in house (it's currently -6) ... I started calling heating places around 8:00am and was only getting - no answer, an answering service where the people had No information, or rude receptionists... I was thrilled when I called here and the person that picked up not only wanted to help me, but asked me questions on how to best do that. She sent a repair person out as soon as he was out of his morning meeting. He was here and helping me by 8:30.
I was mentally preparing myself for the worst.
But he was knowledgeable and not interested in selling me anything I didn't need.
Turns out it was a simple inexpensive fix. 🙂
I was able to go from no heat to getting a diagnosic appt and a tune up for under $200... and still make it into work.
I was mentally preparing myself for the worst.
But he was knowledgeable and not interested in selling me anything I didn't need.
Turns out it was a simple inexpensive fix. 🙂
I was able to go from no heat to getting a diagnosic appt and a tune up for under $200... and still make it into work.