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Reviews from our satisfied customers
03:33 04 Mar 21
John did a Outstanding Job.
21:29 03 Mar 21
We had hard water with sediment issues and wanted reverse osmosis. The immediate callback when submitting a request for their service was impressive. Both the sales and installation people were exceptional. We wanted a system that did everything we need and will still be around in 10 years when we need filters. I'm completely satisfied and would recommend.
19:44 02 Mar 21
Rance was great. Very professional and gave us sound advice throughout our filtration system replacement and maintenance.
17:54 02 Mar 21
Done a great job always welcomed Back
18:24 01 Mar 21
Rance came out on time and gave me a honest overview of my current water softener, made some recommendations for better water and took care of everything.
16:09 01 Mar 21
Lee is a very pleasant person and explains everything he’s doing in a way that all can understand. Always a pleasure.
15:07 01 Mar 21
Excellent customer service!
16:24 26 Feb 21
John was great. he got my system back up and running quickly and explained everything to me on maintenance. would highly recommend!
19:14 25 Feb 21
Mike did a good job with the installation of the Edge Optimum system and took the extra time to listen and answer my many questions. Very pleased customer!
17:24 24 Feb 21
We have always had a great experience with Kinetico. Filters changed and serviced top notch. We are happy with our Kinetico water system.
Joseph & Traci Schultz
16:25 24 Feb 21
James was fantastic! He worked quickly and explained everything. He also went above and beyond for us.
Paul St Onge
18:59 21 Feb 21
Your technician was pleasant and ver knowledgeable
22:26 19 Feb 21
Eric from the Mora MN store came out and gave my wife and I a recommendation on a needed upgrade of our 10 year old system. He so very knowledgeable and confident about his recommendation. We went with it and James 2 days later came out with the products needed and installed them. James was also professional and obviously well trained. Both answered all my questions and my wife and I are both very happy with the sales and service we got. 5 stars!
21:02 19 Feb 21
Great service as always and appreciated receiving a clear explanation of the problem and options to remedy it.
17:24 18 Feb 21
Will was a FANTASTIC instructor. Very personable and thorough with explanation. He was punctual while still being patient with the customer.
16:44 18 Feb 21
Problem with my water softener. Technician (Blake) was super. Very informative and showed me step by step what he was doing. I would definitely recommend him to others and will request him in the future.
00:15 18 Feb 21
best place around was really kind and very nice to work with they were fast to show up very friendly and great people I recommend them over any in town. thank you guys so much.
00:53 17 Feb 21
I had them out to look at a system I currently have . They were very professional, on time and explained things in a way I could understand.I will ask my family what they think and go from there.
17:35 16 Feb 21
Tony arrived within the timeline I was given. He was very professional and kept me informed. He was great to work with and I would highly recommend Aquarius to anyone.
16:32 15 Feb 21
Would be nice if have an ETA when tech departs to destination. The call 20 minutes prior was nice. Trevor was great!
16:22 15 Feb 21
They were great to work with. Really nice people and good at explaining everything.
19:24 12 Feb 21
19:50 11 Feb 21
We continue to be very pleased with our Kinetico system. The rates are competitive, the service is exceptional and the efficiency of the system greatly reduces trips hauling salt. We would happily recommend this system to anyone. When we moved from Champlin, MN to NW Wi, we left behind a complete Kinetico filtration system ("Big Blue). We inherited a competitor's system in WI and, after several attempts to get satisfactory water, switched it over to Kinetico. No regrets except that we wonder why we waited so long.
16:00 11 Feb 21
Very quick and professional
15:19 11 Feb 21
Kinnetico/Aquarius specialist was Mike. Notified me prior to arrival, I love having the picture attached to the confirmation verifying the tech. Efficient, very courteous & helpful! Thorough diagnostic; explained the filtration system in my home so I am able to pass this knowledge to the new homeowner and left his card as well!
23:09 09 Feb 21
We are very pleased with our new water system! The installer and I discussed exactly what was best for our needs and it got done! We are on well water that is acidic, we were able to balance the PH levels to the house water and also feed the sprinkler system with PH to help our beautiful landscaping, with a bypass to the sprinkler system if need be. Great people to work with! 100% recommended system
20:56 09 Feb 21
Great service, quick response. Kept me updated with arrival time by text and phone call. Knowledgable repairman.
00:59 09 Feb 21
We had an emergency issue with our Kinetico system that was draining our water pressure. Rory was able to fit us in, diagnose the problem and fix it. We are very happy with the level and quality of service we continue to receive from Aquarius.
00:19 09 Feb 21
Super friendly and quick to diagnose the issue.. Highly recommended 👌 👍 Thank you so Much Darrin !!!
22:42 05 Feb 21
Jake called ahead to let us know approximately when he would arrive and then called to say how close he was. He was careful to put on the shoe covers and take them off every time he left the house. He wiped up any excess water that spilled around the sink during the testing process. He spent the majority of his visit time checking a water softener that was built up with sludge in the bottom and then discovered a cracked plate at the bottom. He took time to go back to the shop and locate a replacement part even though it was getting late in the day. I suggested he could return another day and finish the work but he stated that at the end of the day he always wanted to be sure anything he had worked on was working properly. He was very particular about cleaning up any spills etc. I appreciate his courteous nature and how he explained what he would have to do. I would rate him as an excellent representative of your company and you should be proudof his work ethic.
22:09 05 Feb 21
Very professional took care of what needed to be did a really good job
21:10 05 Feb 21
Cory was great at figuring out the problem and coming up with better solutions.
20:48 05 Feb 21
John Warnke did an awesome job and very friendly. And i think our dogs made a new friend.
18:54 04 Feb 21
Excellent Kinetico service man! We had update with new equipment Jan 2019 to a larger system & new water heater. Existing heater had a recirculation capability so water would be warm in toilet tanks & avoid sweating in summer. However, we no longer had that after new installation. On various service calls I would tell the person about this. Also how long I had to run water in kitchen (right above where heater was) We are on a septic system and are careful about how much water we use. Each time they said it was hooked up the same as the old water heater. However none was a plumber. Today Brent, who is a master plumber, was my service man. He found the reason very quickly. A valve simply needed to be opened to allow recirculation! So simple!Problem solved after 13 months!! Thank you Brent!!Now I won’t have to waste water by running it for minutes, to shower, to wash dishes, etc. My salt consumption will be less too!!All of the Kinetico service men have been great, but this problem needed a specialist! Glad you have plumbers on your staff!! This family is VERY happy to get hot water fast and we love our Kinetico system!! Thank you!
15:48 04 Feb 21
serviced my Kinetico system
19:36 03 Feb 21
As always we are happy with Trevor's service for his company, Kinetico ofBemidji. He is thoughtful and answers our questions.Thanks Trevor for taking care of the problem!!!
22:33 02 Feb 21
Jason was the greatest. Curteous, friendly, knowledgeable and thorough.
20:33 02 Feb 21
Cory was very knowledgeable and was more than willing to share his knowledge about water quality and system maintenance with me. He helped me make the informed decision to replace my existing water softening system with a Kinetico premier series softener and expertly explained how everything works. He was extremely polite and insightful. I would recommend Aquarius Home Services and Cory Hanson to anyone looking for expert advice and/or service related to water treatment and plumbing!
15:13 02 Feb 21
Every single time Aquarius comes out the customer service is superb. Cory, especially, takes the time to go over everything. He ensures that we understand each topic and always asks if there’s anything he can help with. This kind of skill/friendliness is lost in most companies these days. This on top of the great products makes me happy to continue to use y’all.
21:32 01 Feb 21
Andrew did a great job, replaced water system filters and water conditioner filter. He was very helpful explaining everything, very courteous and friendly.
17:15 01 Feb 21
Brent was our technician today.
15:48 01 Feb 21
Will arrived right on time with all his Covid-19 equipment on and introduced himself to me, explained to me what he would be doing on this service call I requested and went right to work. Will changed the 2 drinking water filters and explained to me why and how he was doing it. Will then went on to inspect the entire Kinetico water system and again he explained to me why and how he was doing it. Will make some minor adjustment and repairs and he was finished and on his way. I was impressed with his attitude, Knowledge and professionalism.
02:25 30 Jan 21
We have always been pleased with the service we’ve received from Aquarius and this was no exception!Their technicians are great! We had Noah this time. Two 👍🏼👍🏼!
19:36 29 Jan 21
Justin came to do the installation of the konetico system and did a nice job.I like how konetico let's a person know when they're coming and actually show who's coming. Great system and believe will be a great working water clarification system as well.
21:13 28 Jan 21
Friendly serviceman quick service. All my questions were answered.
02:58 28 Jan 21
Incredible customer service! Installer was knowledgeable, professional and did a very nice and clean install. Very impressed!
01:46 28 Jan 21
We received service in a timely and professional manner. I particularly liked how he educated me on the product.
22:42 27 Jan 21
The best quality water system in our area! The technicians were personable, knowledgeable and professional. The system has been working great for removing our very hard and very rich iron in our water. Highly recommend.
18:46 27 Jan 21
Sean was an excellent service technician. Explained all equipment functions to me
18:20 27 Jan 21
I was extremely pleased with the timelines and the service 😊
16:38 26 Jan 21
We have had the same guy come out to fulfill our service contract a few times now! He always does a fabulous job and is good a explaining everything! We are very happy with this company!
15:51 26 Jan 21
Great customer service!!
04:30 26 Jan 21
From initial phone call to service everyone was professional and knew what they were talking about. We moved into our house this year with a wonderful Kinetico water filtration system that I didn't really understand. Andrew, our technician, was incredibly informative and took the time to explain the system to me. I also appreciate there was no pressure to have service done, when I could also just purchase filters and do it myself. Seems to be a well-run, up with the times, excellent company!
02:23 26 Jan 21
Great consultation and installation services by Jennifer and the installer James! Both were very polite and addressed all of our questions throughout the processes. No high pressure sales pitch, great people to work with. Thank you!
00:41 23 Jan 21
I had Aquarius come out today to change filters in my ro. Brendon Pagel (the tech) arrived when he said he would & performed the service. He was knowledgeable & personable, kept me informed of everything he did. He answered all of my questions & let me know of things I could do to make the system better. Brendon did a great job & only backed up why we chose Aquarius.
Sue Van Den Broeke
19:31 22 Jan 21
Brent was knowledgeable, helpful and easy to ask questions to. He solved our problem with the humidifier and furnace in a timely and efficient manner.I highly recommend him to troubleshoot and solve HVAC problems
19:04 22 Jan 21
The Aquarius technician, Jake was knowledgeable and demonstrated a positive attitude. He took time to explain the work and answered all our questions. Top line service
18:41 22 Jan 21
Brent installed our Kinetico whole house water system this morning. He called to let us know he was on his way, and what time he would arrive. He introduced himself, and asked to see the installation sites. He asked if we had questions, and then got right to work. He was very pleasant throughout the process, and made us feel confident that he knew what he was doing. After cleaning up the worksite, he gave us a tutorial on how everything worked asking several times if we had questions. We were very satisfied with the whole process. Thanks, Brent!
14:30 20 Jan 21
Excellent work, friendly and VERY knowledgeable technician helped us!
19:46 19 Jan 21
Very informative and educational on how the system works, when to add salt pellets when to change the filters etc.
15:54 19 Jan 21
Jeff was GREAT! Our second appt. with him and each time, he's exceeded expectations!
19:59 16 Jan 21
Andy and Darrin gave excellent service today. They were very polite and efficient and bent over backwards to help me and get their job done.
15:42 16 Jan 21
The service from Aquarius (Little Canada) is amazing. I could not be more pleased. We have a well with a high iron content. Our Kinetico system has made the water clear with absolutely no more stains. The water is so good from the drinking water system that the whole family prefers it over bottled water. We all bring re-fillable bottles to work and school from our system because it is so good.I want to tell of my experience with a service call for our system. I appreciate good service and feel it should be recognized. This was GREAT service. We had a well issue that clogged the Water softener. This is not a system issue but a well water issue. The technician’s name is Will and he was just amazing. Will was very professional and courteous. What caught my attention right away was Will’s knowledge of the water systems. This is a guy who is really good at his job and it shows. Will even installed a longer drain hose so that I could place a bucket on the floor when I drain the water to change the pre-filter. I’m sure Will thought this a minor thing but to me it was above and beyond what he was here to do just to make it easier for me. He even showed me how to change the filters in the drinking water system and offered to let me take a video on my phone so I would have a reference in the future. It is this kind of service that just amazes me.I would recommend Aquarius Home Services to everyone. The water and the service you receive from this company is nothing short of AWSOME.
23:42 15 Jan 21
Our heat went out one January afternoon. They had a tech here in an hour and furnace back up and running shortly afterwards. Our tech, Cory, was professional. He wore a mask and covers on boots. Would recommend.
22:50 15 Jan 21
Cory Hanson was fantastic! Professional and informative. He didn’t push anything and provided logical explanations for the work he performed. It was a pleasure to work with someone who had the plumbing experience, along with the Aquarius brand of offerings. Would recommend to anyone! Oh and the water is FANTASTIC!
16:59 15 Jan 21
Great service for our RO system. They take good care of you.
22:09 14 Jan 21
Rory did a great, thorough job and was an excellent educator.
21:34 14 Jan 21
Jake did a great job of servicing our water softener and reverse osmosis systems in a quick but thorough manner. He explained what he was doing and showed me all of the filters and such that he replaced. Our service plan is over so he also gave me information about what is included in the plan if I renew. No pressure - just information.
20:06 14 Jan 21
Very knowledgable tech. He took the time to answer all of our questions. On time and very thorough in servicing our system.
15:37 14 Jan 21
There is a reason that Kenetico has such an outstanding reputation. They have great products and marry them with exceptional service.I was given an honest assessment of my water quality and an appropriate solution. There was no attempt to sell me unneeded equipment to achieve some ‘perfect’ water condition.The selected equipment was installed on time and professionally. The work areas were cleaner after the installation than before. Derek took the time to ensure that I understood the system, the maintenance needs and performance expectations.I could not be happier with my selection of Kinetico.
21:16 13 Jan 21
Brent was very thorough.
14:59 13 Jan 21
Cory does an excellent job servicing our water system. He's very knowledgeable and keeps me informed of what he's doing and why. He's been our technician for a little over a year now and I look forward to him continuing to take care of our water system in the future.
00:11 13 Jan 21
Awesome job! Our house is old and has some issues with the plumbing to begin with. Technician did a great job and was always respectful and informative. His name was branden and he was still new at the time of this review. He did a great job. Absolutely zero complaints and would recommend using Aquarius and their staff, especially branden.
20:45 12 Jan 21
Technician was kind and courteous. He explained all he was doing and did nothing unless I approved. He was conversational but not a salesman. I hate when technicians try to upsale but he did not. He also treated me like an intelligent human being instead of treating me like a dumb woman. Kudos to this young man. Yes the product is good but it's the human element that keeps me coming back to a company.
16:51 12 Jan 21
As always, Aquarius service people do a thoughtful and thorough job. We have their water conditioning systems in our home and cottage and the water is sooo good. Hanson’s Plumbing has done other work for us and we have been very pleased with it.
15:32 12 Jan 21
Cory was amazing. Very knowledgeable even though I was not 🙂 simple fixes in a very timely manner. Very positive and polite. I would recommend them to anyone.
19:56 11 Jan 21
Brent kept me informed about his arrival time. He was quick and efficient in replacing the filters on my filtered water system and checking on the water softener. He explained what I needed to do after he left to flush the filtered water system.
19:04 11 Jan 21
Brent was helpful, polite, and thorough!
13:58 09 Jan 21
John was not only very knowledgeable, but also very friendly and helpful. He answered all of my questions to satisfaction, pointed out things that I had not noticed or considered, explained to me the things that I could do to maintain and improve the home on my own, and fixed several of the quicker things that needed to be done, all in the short time he was here. I would definitely enjoy having him back to work on the larger jobs that he was not able to remedy immediately.UPDATE: Since the work above, we've had John back to correct the pipes under our kitchen sink and install an In-sink-erator, and then later we had him back again to install a new water heater. Both times, he was friendly, informative, and answered all of the varied questions that I had which were not related to the work we had called him out to do. If we have more plumbing work to do, we will definitely try to get him again.
02:18 09 Jan 21
I had Mark and Corey Hanson from "Aquarius Home services put in a Water Filter System today...they where in my crawlspace under the house and in a small laundry room from around 7am to after 4 and my wife and I are extremely happy with the professional work and now having great tasting well water without the worry! Thank You!
21:51 08 Jan 21
Outstanding product! Extremely satisfied with the excellent service from the sales and installation professionals. Thank you Chris & Kyle!
16:44 07 Jan 21
We had our water softener serviced. Carried salt down for us, which is very much appreciated!
16:02 06 Jan 21
David is awesome! Very knowledgeable and personable! Does fabulous work and extremely happy with the results!! Highly recommend! He changed all our filters and nice to know we don’t have to take care of anything!
18:59 04 Jan 21
We had an excellent experience with Derrick today. He was prompt and very knowledgeable about installing our new water softener!
16:29 04 Jan 21
Derek Dougherty from Aquarius is the best. Awesome customer service.
20:37 31 Dec 20
Great service ... Tom took time to explain how to install all the filters, etc. and answered all our questions. Aquarius delivers A+ service.
21:12 30 Dec 20
I moved into a home that had an older system installed. The system wasn’t working properly and my Aquarius technician was superb. He completed a thorough inspection and explained the entire system to me. The entire experience and service was exceptional.
18:55 30 Dec 20
Very courteous and knowledgeable from start to finish with everyone I was in contact with at Aquarius. Would highly recommend. Our Kinetico water system is a major upgrade from our previous water system.
22:59 29 Dec 20
Very efficient and courteous. Very knowledgeable with the system they were installing. Would highly recommend Aquarius Home Services.
22:29 29 Dec 20
Technician was very professional and knowledgeable, did a great job was very efficient
21:39 29 Dec 20
We recently requested a Kinetico visit. we were surprised and pleased we were able to schedule a couple days out.. Our rep, Kevan, was informative, honest and caring. He wanted to do what was best for our situation. We purchased a system, set up a delivery and installation date. We are very happy with this company, sales and service personnel. Happy New Year!
Lindsay Von Argonne
20:01 28 Dec 20
Aquarius service technician Travis Erhfurth did an excellent job testing the water at my home and diagnosing the issue with my softening system. He reviewed the results with me in terms I understood and readily addressed the questions I asked. Travis wore the prescribed facial covering and used an Aquarius rug to minimize tracking in of snow. As a dog person, I appreciated his kind attention to the canine household members. I am very pleased with how well the Aquarius company services the water softening system to ensure the unit runs at optimal performance. Thank you for sending Travis today to get my water crystal clear once again. If you have well water, you have to give Aquarius a call. They service the equipment to ensure you are getting the best water life has to offer.
23:44 24 Dec 20
The guy was awesome! Clean and professional. We had some worries and questions about are system, this guy explained everything and put us at ease. Been working with these folks for couple years now and there good folks.
20:52 23 Dec 20
Installed a Kinnetico water treatment system
19:15 22 Dec 20
The tech was excellent and overall customer service is incredible! Highly recommend this company and their product.
15:30 18 Dec 20
Great communication from Debbie regarding scheduling, and Service Tech Cory was great! He arrived right on time, he was polite and professional, and explained everything. He had supplies in his truck and we completed our financial transaction before he left. I would definitely recommend Aquarius Home Services!
17:50 14 Dec 20
Technician was very kind, did a great job and explain everything well. I have enjoyed working with Aquarius. Great company and great employees! Very kind and informative employees across the board.
19:20 11 Dec 20
We have a Kinetico water softener and reverse osmosis drinking water filter system. Their customer service are super helpful and friendly. The service people are always very prompt and professional.They take the extra time to explain how the system works and what they are servicing on it to us. Great product.
17:57 10 Dec 20
Brendon Pagel was the one that showed up to clean and service our home water system. He was very professional and quick and would recommend him for further service of my system.
21:05 09 Dec 20
Service Aquarius water Treatment system
16:19 09 Dec 20
As always, Jeff was knowledgeable, Courteous and professional. Thanks for a great job 👍🏼
11:58 08 Dec 20
Shawn did a great job of checking over water system and most importantly he educated me about all the functions. Added me to the app so I could easily change time etc. Gave me a much clearer understanding of the whole system.
19:53 07 Dec 20
Did very good. Explain what had to be done and what parts it needed. Would highly recommend.
16:53 07 Dec 20
20:33 04 Dec 20
Our technician David was amazing! Very nice guy
NW Wisconsin Real Estate 101
18:17 03 Dec 20
Great service and AWESOME water!
17:36 03 Dec 20
Great service. Friendly workers.
18:20 02 Dec 20
I would like to thank Kenetico for a professional service visit. Their time in my home was swift and efficient. I enjoyed our serviceman very much , he was polite , considerate, and professional. Both he and the company did us right. Thank you and look forward to seeing you in 6 months.
01:00 02 Dec 20
They did an excellent job of explaining things to us, keeping everything clean and being conscientious of social distancing and masking. Great job!
22:03 01 Dec 20
We had a very good experience with Dave for purchasing the new Kinetico system. Blake was pleasant and very knowledgeable.
20:46 01 Dec 20
I was very pleased with the service, and he answered the questions I had about the furnace and heat pump. He was in and out quickly and was very thorough! I also have installed the entire Kinetico water system, and am also very pleased! I have excellent service on both systems!
19:54 30 Nov 20
Great service great personality the only person I want to do my maintenance!
21:25 27 Nov 20
Jeff Powers was here today. Fast and efficient service. Thanks Jeff!
20:27 27 Nov 20
Great customer service and our water taste and looks 25 times better! If you’re have hard water, check this company out!
16:28 25 Nov 20
Mike and TJ were our technicians. They were very friendly and great to work with, very thorough and honest.
15:50 25 Nov 20
Aquarius always provided top-notch service. A Kinetico softener continues to go strong for the last 16 years and we added an RO system over a year ago and love it. They're worth the investment and will pay off over the long haul.
20:35 24 Nov 20
Did a great job
01:24 24 Nov 20
Installallation TechsExtemely professionalHighly recommend
19:40 20 Nov 20
Rory did an excellent job replacing the flush accumulator on our K5 Kinetico reverse osmosis system. He was very knowledgeable about our Kinetico K5 drinking system and the Kinetico softener that we have. He took the time to answer all of our questions about K K5 drinking system and answered questions about our Kinetico soft water system. Definitely would have Rory come back if that was possible.
21:01 18 Nov 20
We love working with this amazing group of highly tenured professionals. All the guys who work on our vintage home bring years of experience and a positive can-do attitude. Thank you Aquarius!!
20:47 16 Nov 20
Mike is a wonderful technician. He explained everything very clearly. A great tech with excellent manners and vast knowledge.
15:07 15 Nov 20
Pleasant experience dealing with the staff, right on time, no hiccups. Dave in sales and Derek the installer were very informative . Nice clean install.....went smooth !
23:04 12 Nov 20
Cooper was our technician and he was prompt, helpful, courteous and neat. He finished the job quickly and professionally. Very satisfied with the service.
19:43 11 Nov 20
It was a great experience Brandon answered all our questions as he looked at our system. Showed us how to replace the filters and the process on how it should be done. Definitely recommend this company for your Kinetico system.
17:41 11 Nov 20
Cory Merrill did a great job doing a general furnace tuneup. Friendly, knowledgeable, and got the job done on time.
16:58 11 Nov 20
Service for our water softener system. New filters, cleaning and etc. What a wonderful, careful, respectful and detailed professional. Would recommend him to everyone.
18:57 10 Nov 20
Corey came out to check my furnace and AC. He went through and checked things. Showed me what he was looking at. Explained what he was seeing and showed me what he seen. Did a very good job.
13:51 10 Nov 20
Lee was terrific! He was knowledgeable, thorough and friendly. After looking over our kinetico water softener system, he explained our options and then immediately went to work when we decided what to do. He went above and beyond our expectations and we learned how to maintain our water softener in the years to come. Thanks Lee for your excellent service.
22:34 08 Nov 20
We had extremely hard water with iron....Aquarius in Appleton was great. Set us up with a new system and our water is great now. We can finally drink water from the tap.
14:01 07 Nov 20
Friendly, professional , on-time service from everyone who I had contact with.
19:27 06 Nov 20
Just moved to a house where there were some confusing plumbing issues. They patiently spent some time trying to trace the issues and provided helpful information and were even able to solve one of them while being honest about the potential need for more investigation. I would definitely recommend their services. I previously used Aquarius for a Kinetico home water system and will be using them again for HVAC service. Glad to know a trustworthy organization is available for all of these needs.
18:42 05 Nov 20
Our experience with everyone overall has been incredibly fast, fun, and friendly from start to finish! Love when they answer the phone asking how they can make you smile because I think they all truly care. Looking forward to using our new system!
18:27 04 Nov 20
Always professional and personable.Our water used to have heavy iron it and this system cleaned it right up!
23:11 03 Nov 20
Rory is a real pro and has a great personality!!
18:41 03 Nov 20
Installation of Kinetico water system
Michael Van Domelen
16:27 03 Nov 20
I am and have always been satisfied with the support provided by John Warnke! John has explained what is wrong and why it may have happened. He is prompt and always friendly! Very much appreciate the service provided by Aquarius!
16:11 03 Nov 20
fast and informative
22:14 02 Nov 20
Aquarius technicians, like David McGrane, are courteous and skilled.
13:50 30 Oct 20
Rory has great customer service.
12:04 30 Oct 20
Excellent service great K Club visit Thank you
00:48 30 Oct 20
Tony was friendly and knowledgeable! I would highly recommend!
23:23 29 Oct 20
Showed up on time, very knowledgable, answered all of our questions. Nice guy.
16:47 29 Oct 20
Excellent work by Brent answered all our questions very thorough thank you
16:42 29 Oct 20
Aquarius Home services are always top notch. For their friendly and knowledgeable customer service, to their expert salespeople, to their skilled and professional service techs. I love the text you get with the picture is your service tech so you know who to expect. I also love the fact that you can watch the tech as he/she is heading toward your house. No more waiting all day. Shawn did an excellent job and came up with a creative solution to the installation of a water faucet for my water treatment system. I am 100% satisfied and will not hesitate to refer friends and family to Aquarius Home Services. They are an honest and professional company that treats their customers with respect.
22:34 27 Oct 20
I am pleased with the technician who came today. He was punctual and professional. He went through the process of replacing the filters and even let me get hands on with them. That is something that will help in the future.
Young at Heart Dentistry
17:30 27 Oct 20
Blake was great. Called ahead of time, was on time, shared tips for home maintenance, options for service and recommended future service potential needs. Thanks Blake!
21:41 26 Oct 20
Great service all around, from first discussions through installation. Excited for our new system!
20:02 26 Oct 20
Excellent service. Will was neat, organized and communicated professionally. He explained everything he did and made sure we were satisfied before he left.
15:04 25 Oct 20
Our annual service by the technician was punctual, courteous, knowledgable and thorough. So glad we decided to have a water filtration, purification system put in our home a couple of years ago. No more arsenic or iron. Healthy living through pure water!!
14:38 24 Oct 20
Great service, very knowledgeable service tech.
02:51 24 Oct 20
I did some research on water softening systems and landed ultimately on a salt system. Had water softener and a reverse osmosis system installed in our 2,200 sq ft home in Brooklyn Center MN. Install went pretty smoothly, and the installer was incredibly polite and knowledgeable. Aquarius kept me updated via text and email with appointment reminders and the arrival of the techs. Would absolutely recommend!
01:32 24 Oct 20
I received excellent service it will take a day to set then I can use it.
15:03 23 Oct 20
Fast, fair, efficient, professional and friendly.
13:31 23 Oct 20
John was professional and friendly, kept us well-informed about the nature of the problems we were facing and several alternatives to solve them.We’d be glad to work with him and with Aquarius Home Services again.
20:25 22 Oct 20
Great experience from start to finish. They responded to the big request promptly and were very friendly and knowledgeable through that process. The installer was very knowledgeable in the system and explained what to expect throughout the install. Money well spent with Aquarius!
18:57 22 Oct 20
Our furnace is about 22 years old and it started to leak and not start sometimes in the winter so we called Aquarius they came out looked at our furnace gave us a quote and let us decide when we were going to best in a new furnace. We made it through last winter so we decided to wait until September we called the quote was still good. We set up an install date which was today Thursday October 22nd 2020. They sent me an email and a text to confirm that they were still coming this Thursday they sent me a text this morning let me know they were on their way the two gentlemen that came in were very nice courteous and very respectful of our carpets they line the hallway the downstairs all the way to the furnace room with drop cloths they finished the job cleaned up took all the old stuff with them had me come down and review what they did gave me an invoice paid them they thanked me and the last thing they said is don't forget you have 10 years warranty parts and labor on this new furnace anything goes wrong give us a call. He was very reasonable and was very easy thank you Aquarius Thompson heating.
Wilson Mr. Biggle's Bulldog brother
14:16 22 Oct 20
Joe was outstanding. His service was professional and we had good conversation (though not required) as he was working. Plus he gave some gingersnap cookies...which I love!Seriously though I highly recommend Aquarius. I had them out to check my system, which was 15-16 years old and on it's last leg....I made the decision to update everything. Wasn't expecting to but know that in the long run I will be glad I did.
23:09 21 Oct 20
Very professional and helpful.
20:04 21 Oct 20
Great install crew. Nice compact unit too!
18:51 21 Oct 20
Professional service from sales to install. Both Rob in sales and Derek installer displayed confidence in their products and their service. Looking forward to consistent soft water and reliable company to back it up.
17:22 21 Oct 20
Very informative and great customer service!
14:52 21 Oct 20
Very happy with service.
00:30 21 Oct 20
Rory was very professional and kept everything clean and was very efficient top notch
21:10 20 Oct 20
Great service, prompt attention and knowledgeable technician. I highly recommend!
20:09 20 Oct 20
00:34 20 Oct 20
The Kinetico team has always been extremely reliable and knowledgeable. It’s a big relief to know the job will be done right. Thank you!
18:59 19 Oct 20
David is a sheer delight. Not only is he a super nice gentleman, he explained everything in detail for me. He made sure that I understood everything he was looking at and things that needed to be fixed, as well as other options for me to consider.Thank you so much for sending him my way.Sincerely, Dana Mitchell
21:22 16 Oct 20
Eric did a wonderful job. He went through the installation process with me and he made sure everything we wanted would work. He was very friendly and made sure we were satisfied costumers!!! Very professional and did a great job making sure everything was right!! Thank you!
17:18 16 Oct 20
We are extremely pleased and Trevor was an A one technician
17:44 15 Oct 20
Wade arrived on time & even though he had to make a trip to town for a replacement part the entire service call was completed satisfactorily within a very short time.
15:11 15 Oct 20
Travis was super polite and thorough. He gave us options to upgrade but did not pressure us into any decisions. Great work!
15:54 14 Oct 20
Had a kinetico water softener installed 20 years ago and scheduled some recent service. Aquarius is great to deal with, very friendly and knowledgeable. I would highly recommend them.
23:24 13 Oct 20
Craig (salesman) is well versed and provided us with a plethora of great information. He sold us the Kinetico system, the best! He also provided great information regarding our clothes washer. Cameron was our installer, and he did a terrific job! Very informative, and provided us with the best installation we could ask for. He answered all of my questions. These guys are world class and worth every penny. Thank you Aquarius!
20:48 13 Oct 20
EXCELLENT SERVICE from salesperson Craig to installers, Cooper & Pat.On time, got what I purchased, great communication, clean, considerate and respectful of my home. THANK YOU!
17:48 13 Oct 20
Aquarius has always been great to work with. The technicians are friendly, knowledgeable and helpful. It was the best move switching our water service to Kinetico. Great system and just works all the time.
16:28 13 Oct 20
Prompt, friendly and knowledgeable service as usual.
15:58 13 Oct 20
I appreciate Aquarius/Kinetico letting me know by text, exactly when they were arriving at my home to provide maintenance on our water softening system! They have always been professional and tidy about their job. I’m so grateful for their kind service people and great water!
20:55 12 Oct 20
Had a whole water system installed and there were 2 workers here. They did a great job of not just installing but explaining how things worked. They were extremely nice and professional the entire time. Would highly recommend this company to anyone thinking about a water treatment system.
19:10 12 Oct 20
Took care of problem. Very helpful in helping us understand our "smart" furnace.
15:34 12 Oct 20
Great service, happy customer!!
00:32 10 Oct 20
Cameron completed the job with professionalism and accuracy. Aquarius completed everything needed and in the time expected.
15:30 09 Oct 20
Nothing but Happy with my Kinetico Water Softer and Drinking Water Systems - I love my water!Everyone I’ve had contact with at Aquarius Home Services (Sales, Service, and Customer Service) are courteous, friendly and thorough. So glad to do business with people like this.
23:11 08 Oct 20
The service tech dug in and repaired our garage furnace with confidence and even a little humor. The scheduling reminders are very detailed.
19:42 08 Oct 20
Excellent service start to installation. Linda, Jennifer and Kyle gave me detailed service and information in their respective rolls. I am so very impressed and pleased with the whole process and can’t wait to drink great water, without having to fill & carry my glass jugs!!! Thanks to all 🥰
18:58 08 Oct 20
Brent and Rory arrived on time installed new water softener and drinking system, both were very knowledgeable dis a nice clean job in a timely fashion, Before leaving they went over the installation and what needed to be done.
18:49 08 Oct 20
Cory was very knowledgeable and efficient! Resolved the problems with our water!He followed CoVid precautions when in our home which was greatly appreciated.
17:13 08 Oct 20
David, our technician was knowledgeable and professional. He explained everything he did in understandable language and made sure we were satisfied with his work. He was helpful in getting us signed up for maintenance plan. He was great, we hope to see him again. He seems to love his work!
14:30 08 Oct 20
Mike is the best. He is so professional and pleasant to work with.c
19:37 07 Oct 20
Courteous, professional and informative.Completed job an reviewed what was done and why.
14:27 07 Oct 20
Excellent service as always, technician (Trevor) was outstanding! One of the best investments we've made in the past 5 years.
00:03 07 Oct 20
The service technician was on time and very helpful. I'm glad I went with Kinetico.
20:38 06 Oct 20
Friendly, considerate, got the job done and cleaned up well also! Tested both the heat and the cooling, helped program the thermostat and I couldn't be more pleased! I will rest much more comfortably now! Thank you!!!!!!!!!!!!!
20:20 06 Oct 20
We have had nothing but an awesome experience with everyone we've dealt with at Kinetico, highly recommend the product and the people!
17:38 06 Oct 20
Great service. Fixed my issue in no time.
23:16 05 Oct 20
Showed up on the window, called to update us on arrival time, and we love the app that allows us to track the technician. Cooper was friendly Ams knowledgeable. Very good experience!
22:05 05 Oct 20
Courteous & professional service providers
19:00 05 Oct 20
Great experience would highly recommend !
16:28 05 Oct 20
Aquarius is possibly the BEST service company we have worked with. Great personnel!
Jim and Sally Boos
15:43 05 Oct 20
Travis was very personable and professional. He explained everything and took a lot of photos of hard see parts. Great service.
14:34 05 Oct 20
I am always extremely satisfied every time Aquarius Does a visit to my home. Their customer service is outstanding. Their technicians definitely go above and beyond.
16:35 03 Oct 20
Very professional and explained in detail. Not pushy and took time to answer all questions.
20:28 02 Oct 20
They did a great job. Julie answered the phone and was very professional. Jason, the technician, did a super job finding the issue and fixing it. Then, he found some additional issues and repaired them.
19:39 02 Oct 20
Both Derek and Jeremy did a great job! The were on time, professional and very informative when it came to explaining their products and services.
17:53 02 Oct 20
Great service! Smooth install process. Very knowledgeable team!
21:44 01 Oct 20
Corey was super helpful and pleasant to work with. He answered all my questions and went over and above what he needed to do. Super job!
17:46 01 Oct 20
Mike was super awesome in figuring out our water issues and going above and beyond for us today. Thank you and thanks for being so kind to our crazy dog too!!
15:47 01 Oct 20
Our Technician, Lee, was extremely helpful, proactive and polite...absolutely top notch!
15:31 01 Oct 20
Brad quickly identified the issue with my softner. Was able to offer best solution to resolve and prevent further issues. 5 Stars Brad. Truly appreciate his honest assessment and feedback.
03:42 01 Oct 20
Tom Arko was a real gentleman. He was masked, wore coverings over his shoes and was very careful about not making a mess when testing our water. He carefully explained our problem and how to prevent a recurrence. Mr. Arko is welcome to be our service technician in the future.
20:49 30 Sep 20
Called with issues with my Kinetico water system on Tuesday, Rance came out the next day and fixed the problem, very impressed with his professional ism and knowledge of the problem. Thank you very much!!
19:38 30 Sep 20
Brent was very knowledgeable and performed a professional clean installation. Thanks
16:55 30 Sep 20
Wade from Kinetico was excellent! He quickly found the problem and fixed it. Highly recommend Kinetico (their products and great customer service).
22:25 29 Sep 20
Cory did a great job and was very professional. He was timely and communicated well. I would recommend him. 👍
17:13 29 Sep 20
Excellent service and value.
00:10 29 Sep 20
Service technicians were prompt, conscientious, and professional. Installed system without any trouble and were just nice guys. Super impressed with the whole experience, from beginning to end.
14:15 28 Sep 20
Service Rep was ontime, knowledgeable, friendly. Located and fixed the issue quickly. Very satisfied.
02:10 28 Sep 20
Excellent service by knowledgeable professionals.
20:12 25 Sep 20
Always professional and a great service!
15:09 25 Sep 20
Excellent service by Cameron, was in time, efficient and knowledgeable. Would recommend again.
14:27 25 Sep 20
Moving my system to my new home and the team uninstalling the system was fast and efficient. Followed COVID precautions and were minimally disruptive even while I was working from home. The Aquarius customer service is always fantastic!
Dennis lyngen Lyngen
17:16 24 Sep 20
Cody was great.
00:20 24 Sep 20
We are very happy with the Lee M who came to service our water softener. He was very efficient and answered our questions. He was very polite. He wore a mask for his and our safety 👍🏽 Very satisfied with Aquarius.
21:51 23 Sep 20
I was impressed with Mike and pleased that things went so well.
19:56 23 Sep 20
Mark and Cory did a phenomenal job. Everything went well from getting a quote to making sure things was cleaned up after the work was complete. All information was well presented and every question was answered to my satisfaction in a timely manner. The installation went quickly and is well done with attention to detail which I greatly appreciate.
19:44 23 Sep 20
Previous owners didn't keep up with their water softener so the water was nasty and made everything orange rusty color..even my hair..yuucck. i called Aquarius and Dave hooked us up with a complete system he tested our water and lord it was bad. The smell of the water was nasty also. The techs that came out and hooked it all up were amazing . Explanation on how it all works and what to expect was spot on. Definitely recommend them to anyone looking for a water filtration system.
18:38 23 Sep 20
Very helpful and polite. I will definitely call again when I need something!
16:01 22 Sep 20
Very knowledgeable and great customer service! Did a great job!
17:28 21 Sep 20
Brent was top-notch all the way. He was very thorough in explaining our new system.
19:42 19 Sep 20
The reps from Kinetico are always so nice and helpful if you have questions.
19:24 18 Sep 20
Shawn showed up on time, called before hand to let me know he was on his way. He was very professional, answered my questions, and had the filters changed quickly.
19:18 18 Sep 20
We had a great experience! Brent provided great service and went above and beyond. He was knowledgeable and thorough. Five star service that exceeded our expectations.
01:43 18 Sep 20
Cory from Aquarius provided excellent service and explained everything thoroughly before leaving!
23:22 17 Sep 20
Wade came in and went right to work. He stayed with the job telling us what he was doing. He was done in no time and left the area as clean as he found it
17:30 17 Sep 20
I was impressed with the service I received from Aquarius. They have the best water systems, and they made my basement utility area look very neat and professional. Very nice service technitions always eager to help and answer any questions. They have a wide variety of services available too, and that is a major plus.
17:28 16 Sep 20
Everyone was very friendly, knowledgeable, and professional. Great company to work with! Great system as well!
21:17 15 Sep 20
Shawn the technician was very communicative, courteous and competent. He quickly found the cause of the problem and repaired it. Thumbs way up for Shawn.
20:43 15 Sep 20
Joe was prompt, courteous and very professional. Mask and shoe covers were worn. He assessed the unit and knew how to fix the problem right away. Within a few minutes we were back in action! Thanks Joe and Aquarius. 🙂
20:12 15 Sep 20
From the first call to Aquarius Water Conditioning about my water softener, through the installation of a new system today, Aquarius Water Conditioning has been so great to deal with. Polite, professional and courteous. They send text notifications to remind of appointments and when someone is on their way. Would use again and highly recommend.
20:08 15 Sep 20
Our service Technician (Tony) was very pleasant & seemed to be very knowledgeable about his job
22:44 14 Sep 20
Jason is extremely professional and personable, as well as knowledgeable. We look forward to seeing him in the spring and again in the fall!
15:35 14 Sep 20
Great service. Thorough and efficient.
14:51 14 Sep 20
He was very nice person
19:23 13 Sep 20
Honest people. I didn’t need their services after all but it was a good experience
18:32 11 Sep 20
Our technician did awesome job. Was here on time And installed our unit so quickly and making sure everything was hooked up and running properly
17:15 11 Sep 20
Super prompt service and very professional technicians. Highly recommend this business.
01:25 11 Sep 20
Brandon did a superb job. I did not have heat. The part that my furnace needed was not on Brandon truck. Brandon was able the fix and clean the existing part and to make it functional again. This was at my lake home which is rural and not near any parts dealer. Brandon was very customer focused and informative. He answered all my questions and was pleasant all the time. Brandon drove one hour and forty five minutes to get to my lake home. He arrived at 5 pm and left at 6:45 pm. I could not be more pleased with the service provided.
23:27 10 Sep 20
Andy did a great job installing a new furnace and ac for us. He even came in late to install a part for us so we didn’t have to go a night without heat. Highly recommend Aquarius!
23:10 09 Sep 20
Great experience all around, professional staff and very knowledgeable, highly recommend.
20:29 09 Sep 20
John from Aquarius Home Service was friendly and very knowledgeable. We had to have our water heater replaced and he found us the best deal. We have been using Aquarius for years and can always count on them to get the job done. They always fit us in when we have an emergency. Definitely recommend.
21:06 08 Sep 20
Arrived per schedule, friendly, worked fast. Cleaned area and explained how system works. Very pleased with service received.
19:09 08 Sep 20
Very impressed with Cameron (installer) not only was he very knowledgeable but, he was extremely professional. Explained everything in detail
18:00 08 Sep 20
Jake does a super job of taking care of our equipment. He takes the time to make sure you understand what he is doing and answers all our questions. Thanks Jake!
Grant, Deb Armstrong-Hart
15:45 08 Sep 20
Cory, from Hanson's Plumbing, did a great job installing my hot water heater as well as a new Radon exhaust fan.
15:17 08 Sep 20
Cory was great.
20:29 04 Sep 20
Justin and Travis took great care while working in our home. Shoe covers were worn. Very friendly and knowledgeable. Made sure that I understood what they were doing and how to take care of our system. Great people to work with. I would highly recommend.
17:14 04 Sep 20
Awesome service. Great explanation of how water softener works & how to maintain it properly. Highly recommend!
14:27 04 Sep 20
The technician Jeff Powers was timely and listened to all of our questions and concerns before proceeding with his check. He went over everything with us once completed. He was friendly and informative. Would highly recommend Aquarius Home Services.
22:06 03 Sep 20
The sales rep Brad was very knowledgeable, experienced and personable. I felt very comfortable with him and the information he was providing. Installation Tech was very personable and did a great job.
14:38 03 Sep 20
Excellent service, great interaction. Thanks Brad!
00:48 03 Sep 20
They were on time and efficient!
14:52 02 Sep 20
Trevor and Rory were excellent! Explained what they were going to do and answered questions with clarity and enthusiasm.Extremely satisfied!
00:31 02 Sep 20
Our technician was awesome and went above and beyond while he was here and changed out the filters too!
23:05 01 Sep 20
They arrived on time were skilled at there job, showed me how the system operated and explained basic maintenance of the water softener. I have confidence in the product and am already enjoying the quality of the water.🙂
17:17 01 Sep 20
Great job thanks
15:04 01 Sep 20
The knowledge of water systems and water quality is what makes Aquarius/Kinetico stand out against the competition. I love seeing how well the system works. It has given my family and I a sense of relief knowing we finally have good water. The Techs and everyone I have dealt with have been so caring and friendly.
15:01 31 Aug 20
Tony and Darrin were here this morning and explained all of our questions for our new furnace system. They were very helpful and professional. They set up our WIFI system, which will give us peace of mind.Thank you!Donn & Kristi FrahmAugust 31, 2020
17:59 28 Aug 20
Service was excellent and professional, showed exactly what was wrong with clear pricing.
16:01 28 Aug 20
Josiah and James were extremely helpful and professional in sanitizing our water pipes and hot water heater. We have used Aquarius for our water softener and plumbing issues for over a year now and highly recommend them!
19:02 27 Aug 20
Andrew, our service tech was amazing! Vey knowledgeable, friendly and helpful. Installing the Kinetico water treatment system had changed our life! I highly recommend Aquarius Water Conditioning!
15:52 26 Aug 20
I have been impressed with aquarius water softener and the way this company takes care of of its customer. I just had my water heater cleaned and water softener checked. The service man that was sent was very professional 👍👍😁, friendly and has a great personality. He represent his company with a very high quality and I would like to have him in my home again to service my product. Thank you for your time and service to your customer care.
21:43 25 Aug 20
Amazing! Fast, knowledgeable, friendly, explained everything I would need to do going forward.
20:47 25 Aug 20
What a great experience from start to finish. I initially reached out to two companies in the area and these guys are head and shoulders above the other one, both in the scope of solutions/services they offer and the overall knowledge & demeanor of their employees. Mark was great in the early phases to help us understand our options, costs, expectations, etc. and Cory did a phenomenal job with the install. Everything looked and functioned great, and the equipment was installed neatly and in a convenient location/layout. They were also able to get the work scheduled very quickly. Both Mark and Cory were a pleasure to work with and were very personable and professional. I highly recommend!
20:01 25 Aug 20
Jeff,Very technical and knowledgeable about his product.ThanksTeresa
18:24 25 Aug 20
Joe, their service tech guy, was very knowledgeable and did a great job explaining them fixing the problem. If you need a water softener, highly recommend Aquarius.
17:09 25 Aug 20
Great service. On time. Clean and followed covid 19 precautions. They were polite and answered all of my questions.
16:06 24 Aug 20
Cory is a great technology, did a great job.
Kenneth E. DeVine
14:15 24 Aug 20
Cory was courteous and prompt. Answered all my questions.
13:28 22 Aug 20
The technician Derek, was very friendly, professional and helpful, he went the extra mile to make sure the equipment was installed properly . So far we are very happy with the performance of our water softener and purification system.
20:05 21 Aug 20
Mike was great. Very informative and efficient.
18:56 21 Aug 20
This is a really great company with nice products or just mechanical not electrical so the products just work. I heard about them from a friend who had cabin water I have a well so I have very poor quality water.I highly recommend technician Andrew for maintenance. Very friendly and knowledgeable!
17:28 21 Aug 20
My husband and I had the pleasure of receiving not only quality and professional customer service, but on-site service for our plumbing needs. The plumber that arrived at our home was very professional and called us in advance to give us a estimated time of arrival. We were very happy with his quality of his work, at a great price. I would highly recommend both Kinetico and the plumber for any needs. We will definitely continue utilizing their services!
15:17 21 Aug 20
Wow! This was what could listed as a “perfect” service call. I was hesitant about committing to an unsolicited call but Aquarius offered a great deal on a furnace tune up and analysis. Travis and Rob appeared on time and got right to work. I explained a five-year problem we have had and together they discovered and corrected an incorrect installation. I regret only being able to provide 5 Stars. Those two deserve so much more.
22:30 20 Aug 20
Wade was very timely for the appointment. He was friendly and a good communicator. Communications of appointment were timely and very professional.
22:13 20 Aug 20
Service was quick, accurate, and reasonable. Cory was exceptional to work with. I would highly recommend them.
19:54 20 Aug 20
The experience was good today, as the technician was knowledgeable and did his best to resolve any and all issues. Thank you.
18:08 20 Aug 20
Brent and Rory were very thorough in their inspection of my Water softening system and related good info on what could be causing the 1 point of iron in my hot water. I am going to consider my options. These are great guys, professional, knowledgeable, and polite!!👍🏻
15:00 20 Aug 20
Will was friendly courteous and very knowledgeable. He informed us when he would arrive, arrived on time and worked quickly and explained what he was doing. We would not hesitate to have him back should problems arise in the future.
20:55 19 Aug 20
Trevor Swanson was professional and courteous. He left the installation area clean and demonstrated great workmanship. He took the time to explain the softener system to me and how Kinetico/Aquarius would follow up with ongoing salt and filter maintenance. It was an overall 5 star experience. Thank you! -Dave H.
19:18 19 Aug 20
The two gentlemen that came out were very pleasant and courteous. They took all precautions for the coronavirus. Was very happy about that. They were very efficient and did a great job. Highly recommend their service!
18:14 19 Aug 20
They did a very thorough job. Very knowledgeable and friendly.
19:10 18 Aug 20
Great service overall! Jake was very thorough, great job all around..will definitely recommend!
15:38 18 Aug 20
Very Nice service Man Showed Me What To Do With The Softener. Very Happy, When I Called In for Service The Lady was Great To Deal With!!!
20:58 17 Aug 20
The installation went well. He was very polite and nice. Answered my questions easily. Left it nice and clean.
19:10 17 Aug 20
Excellent service. Very helpful and knowledgeable technician.
Sean and Blanca - Realtor Couple - eXp Realty
18:59 17 Aug 20
I had a different water service company and they were OverbookedAnd had an inferior product so I called these guys and they got me booked with my new system in a few days. The service technician was great and now I know that I have better pressure on my water and the best product on the market.
14:09 17 Aug 20
Andy excels at explaining the situation and the corresponding options. The service has been very professional, polite, and prompt.
16:42 16 Aug 20
Andy did an awesome job at servicing our furnace and answering our questions.8/14/2020 - Excellent service once again. Tony did an amazing job and even fixed the leak on my roof!
23:30 14 Aug 20
Andy and Derrin were informative, professional, well versed in their subject matter and willing to teach me all that is necessary for the safety of the cottage. What a couple of great guys! We have relied on Thompson’s for decades and will keep them in our contacts.
21:40 14 Aug 20
Installer was great, helpful and efficient. The entire process was done in less than 3hrs. Highly recommend the system and Kinetico.
17:03 14 Aug 20
Blake installed our Kinetico system for our cabin. He was friendly, professional and did a great job!!
22:44 13 Aug 20
Great service. Very professional.
20:10 13 Aug 20
First glass of water in a year that tasted perfectly clean and first pot of coffee was exceptional. Incredible customer service, from the consultation with Bryan to the installation with Cameron. Thx
17:59 13 Aug 20
Will was right on time and very professional. He explained the systems very well . I appreciate the fact he did not try to sell me something I didn’t really need. Thanks for great service.
14:11 13 Aug 20
Very impressed with the crew, workmanship and the Mitsubishi heating/cooling unit. Highly recommend! Jenny R
21:19 12 Aug 20
Two repairmen came to our home, looked at our water softener and explained our options, from least expensive to most expensive. We chose a new water softener, and they had it installed and running within two hours, as promised. We have been Aquarius customers since we moved to the area more than 20 years ago. We have always been pleased with their professional staff and excellent products. We have no reason to go anywhere else. Thanks to Joe and Rance for a job well done.
19:11 12 Aug 20
Will provided great service!
18:20 12 Aug 20
Wade was great. Came early, was very thorough. We've had our system for about 15 years, have been very happy with the equipment and the service.
21:28 11 Aug 20
Jeremy and Derek were informative and professional
20:31 11 Aug 20
Great communications, extra helpful. Job well done!!!
15:51 11 Aug 20
Perfect from start to finish! Very happy and a great company to work with!Thank you
15:36 11 Aug 20
I called to have my Water Softener checked out, she have me a date & time and the day of the technician Blake called me when he was about 30min out.Blake and his assistant showed up on time and put boot covers on and where very professional, I showed them the Softener and explained my concerns and he said "no problem, I'm going to do some tests and I'm going to have my assistant do a water sample and I will let you know what we find".Blake checked it out and let me know what he found, and gave me the quote, part of that quote was to rebuild the head (because my Softener was 16 years old the needles inside were worn and the beads inside were exhausted it was time to be rebuilt) so while we are in limbo waiting for the parts and him to come put them in Blake put it all back together.I've used Aquarius before and I've always been happy, having them out on 8-10-20 shows me how professional and knowledgeable they are.VERY recommended, I've been a customer for over 5 years.Jeffrey Ellingson
Julie and Roger Bienusa
15:08 11 Aug 20
Very friendly, knowledgeable and professional. Great people to do business with! Two thumbs up and five stars all the way!
19:42 10 Aug 20
Excellent response time and service, had my whole house water replaced
16:11 10 Aug 20
We were very pleased with the prompt response to our inquiry and the quick turn-around to get the installation completed. Great workmanship on the installation.
15:35 10 Aug 20
Very knowledgeable and professional.
15:32 10 Aug 20
Very thorough coordination, communication and follow up.
18:40 06 Aug 20
Service guys were really nice...we love our water system!
18:14 06 Aug 20
Shawn was great and taught us all about our water filtration system. He was very professional and answered all of our questions!
17:55 06 Aug 20
I had them install a water softener and reverse osmosis machine at my cabin.I wanted to amend my review. I think the service itself was 5 star! Eric (the installer) and his helper were incredibly professional and did a 5 star job. I was very happy. I originally gave Aquarius a 4 star because it took me some time to work through and get quoted the water conditioning products I wanted. I would have preferred that they carried the entire line of kinetico products and quoted them to me as alternatives.
14:58 06 Aug 20
Technician was great! Walked me through how to care for the system and options to replace if needed. Treated current issue. Was prompt and friendly!
18:10 05 Aug 20
Technician was professional knowledgeable and personable. He identified and fixed our issue and gave info on how to avoid future problems.
01:00 05 Aug 20
Trevor, our technician, was great to deal with. He was kind, courteous and helpful. A mistake had been made by someone at Kinetico outside of Bemidji but Trevor made sure it got fixed quickly. We are happy to have a Kinetico water softener and drinking system!!!
00:00 05 Aug 20
19:35 04 Aug 20
Before Kinetico my water would stain my clothes and toilet bowls. Now, my water is clean and great for drinking water, also.
18:34 04 Aug 20
Very professional and followed all COVID safety protocols.
17:22 04 Aug 20
Brent was courteous, gave us well informed information! Recommend having this g gentleman back for
16:54 04 Aug 20
Jeff provided great service at a recent service call. Love our Kinetico water system!
15:23 04 Aug 20
Brent was our technician. He was very friendly & professional & did his job in a prompt manner.
20:27 03 Aug 20
Eric informed and presented everything needed well and organized in a timely fashion.
19:11 03 Aug 20
I knew when the technician was going to arrive within the timeframe so I didn’t have to wait around all day and was able to arrange my day accordingly. Technician was very friendly and professional. Problem was resolved quickly.
18:57 03 Aug 20
I had a technician come out for an inspection of rental equipment and Shawn was very informative and very professional! Thank you for great customer service! He went above and beyond to answer my questions!
17:58 03 Aug 20
Very professional and knowledgeable. I would recommend this system to anyone. He was extremely fast, showed up on time, and they did what they said they were going to do!
14:15 01 Aug 20
Had a service visit recently from an Aquarius tech, Shawn, who did a fantastic and thorough job of checking my equipment performance and answering my questions.The Razor water softener system itself has been flawless for 4+ years, highly recommend the system and AquariusChristopher Johnson, Hugo MN.
19:47 31 Jul 20
The folks at Aquarius know how to “do” customer service! They’re responsive and always professional. Kinetico water systems aren’t cheap, but they’re well engineered and worth the extra cost in the long run. My water system (private well) was a mess and they knew exactly what to do to solve my problems.
19:24 31 Jul 20
Wow. Just wow. From the service/education I received from Jennifer at my eater testing appointment to the service and explanations I received from Cameron during iron filter install, It should be no surprise why I leave 5 stars and keep all my business with this company! Thank you!!
19:06 30 Jul 20
The Aquarius team is always very professional and delivers excellent service!
17:34 30 Jul 20
Cory knew right away the problem. He fixed it quickly. He was very polite and wore his mask and foot coverings.
16:52 30 Jul 20
Shawn from Aquarius was prompt and thorough in his inspection of our 10 year old Kinetico system. We’ve only on the home for two years, so he educated us on It’s operation and it’s routine maintenance. He was able to service the existing problems we were having and left us with a better understanding of what the Benefits are for having this system maintained.
16:12 30 Jul 20
This review is for BLAKE! Employees are the individuals that make the company. Blake is top-notch. He is very personable and explains everything. Thank you, B!!!
21:44 29 Jul 20
Kevin Albrecht the sale rep was very informative and explained to me what my issue was and how to fix the issue. Derik Buck the installer was very professional and did an excellent job. He also explain how to download the Kinnectio app and explained the many features that the system that we purchased has. Hopefully, we will be very pleased with this system, I guess time will tell.
21:08 29 Jul 20
Cooper was awesome! Fast, efficient, neat looking install, and made sure he cleaned everything up after he was done!
20:56 29 Jul 20
Enjoyed the always amazing sales call. Helpful and not over the top.And then the service/install was equally well done. Appreciate the can do and servant hearted attitude of the tech. Competent and focus on detail and cleaned up. Made sure I understood how it all works.
14:25 28 Jul 20
Excellent service solved our issue and recommended a solution
17:36 27 Jul 20
They were fast, friendly, and cleaned up very well. The plumbing looks great.
15:58 27 Jul 20
Mike was very professional.
22:16 24 Jul 20
Great service very happy with it very professional install
19:57 24 Jul 20
Lee is a very good technician and we were pleased with his work.
19:39 24 Jul 20
My A/C went out on one of the hottest days of the year. The Tech that came out took the time to explain what was going on with my a/c and treated me extremely fair. I will definitely call them again.
23:15 23 Jul 20
The guys were friendly and professional.
18:48 23 Jul 20
Brent, our Aquarius/Kinetico technician was very professional in his work and communication with me during the job. I am very pleased with choosing this particular water system!
18:36 22 Jul 20
They were able to schedule me on short notice basis. Two service people came the next morning. Both were very knowledgeable and professional and knew all the answers to my many questions. Recommend? Certainly.
18:18 22 Jul 20
My experience with Kinetico was definitely a 5 star today. They were here right when they said they would be and had the problem taken care of quickly. The service man was very friendly and explained everything in a clear manor.
17:34 22 Jul 20
Andy was pleasant and explained everything in detail. He even gave me tips on how to make the furnace and A/C work more efficiently in my home.
14:15 22 Jul 20
Brad answered all my questions thanks for your great service!
03:11 22 Jul 20
Great product, great people, great service. Well worth the extra up front $. This is our 2nd house we have had this system installed.
20:30 17 Jul 20
The two installers were very professional and great!! Dave is an awesome sales rep and was quick to come test our water. Would definitely recommend
18:25 16 Jul 20
Very good workers. Very pleasant Did a good job 👍🏻
Keith & Lois Schmidgall
20:01 15 Jul 20
The serviceman that came to do the a/c check up was on time, very professional and detailed with the repairs and explanation. Thank you and I would highly recommend him to anyone. PS: He deserves a DQ!
18:06 15 Jul 20
Great service, professional staff, excellent product.
21:27 14 Jul 20
Very prompt, courteous service; knowledgeable technician. Thanks!
14:55 10 Jul 20
Friendly. Professional. Careful of surroundings. Listened to my concerns and explained everything. Very satisfied.
23:34 08 Jul 20
Very satisfied with service response and Jeremy the technician
18:51 07 Jul 20
Five Huge Stars for ErickPolite, courteous, and knows his business....See you on next visit
19:50 01 Jul 20
Very nice people, great products and service. I highly recommend using them!
21:34 30 Jun 20
20:19 30 Jun 20
I met with John Warnke about a pipe in my basement and shower remodel. He was very thorough when it came to looking at everything. He had a very precise plan once we narrowed the issues. Once it was decided to make the proposed changes he was fast and clear on the steps and was finished in less than an hour. I will be contacting them again for my next home improvement project. Highly recommend.
15:47 30 Jun 20
Josiah was Awesome! Polite, respectful of our home Very knowledgeable explaining so we could understand and he worked efficiently. We appreciate his efforts and expertise. Thank You!
00:03 30 Jun 20
Tony did a great job servicing our air conditioner! Very polite and professional.
22:15 29 Jun 20
Jeremy was our salesman . He was great. He gave us ALL options , varying prices for us to choose from . Our installer Brend3n was a dream. fast , excellent thorough install. Was also great at explaining every maintnance operation.Defin8tely recommend!!!!
14:14 27 Jun 20
Great friendly and professional staff from sales all the way to installation. Expensive option, but worth every penny!
16:39 26 Jun 20
they came to move my water conditioner out of the way because part of my flooring had rotted out. Very professional even took the time to explain to me what they were doing because I was asking a lot of questions. Kinetico is great to deal with.
13:56 26 Jun 20
Brad was very knowledgeable and answered our questions. Everyone we have dealt with since we had our system installed has been excellent. We love this Kinetico system!
11:42 25 Jun 20
Corey was great at his job. He explained everything and answered all of my novice plumbing questions. A great asset to your company.
17:28 24 Jun 20
I was very satisfied with the workmanship of the service man Sean Bagley. I will be using Aquarius in the future for my furnace and air-conditioning needs
18:57 23 Jun 20
Service was great!!! Our servicer very nice and made sure to explain everything to me and let us know the next steps to take!
22:12 18 Jun 20
Blake was here on time and presented a very professional approach. He was quite friendly and knowledgeable. He was very helpful and got the issues resolved.Glad to have himJerry Wannarka
21:45 17 Jun 20
I had 2 separate plumbers at my home for a leaky drain that turned into much more. They were both very friendly, knowledgeable, and explained everything that they were doing (and why). Thanks to Cory and John for a job well done!
02:36 16 Jun 20
Shawn was very pleasant, knew his product and took the time to train me on how to look for issues. My husband and I will look forward to having him come back to service our appliances again when it’s time.
17:06 15 Jun 20
Bryan was very informative and helpful. He took time to explain everything to me and what my options were.Would highly recommend. My friend has the system and loves it
15:08 15 Jun 20
Very professional service. We will use them again.
22:46 13 Jun 20
Prompt ,friendly and thoroughly professional. Great experience.
14:54 13 Jun 20
Jeremy was very knowledgeable and explained how the system worked in a way we could understand. He obviously takes pride in Kinetico products and sincerely believes in the product he sells. We highly recommend him and the Kinetico system.
14:04 12 Jun 20
20:22 11 Jun 20
Great service done by Blake, professional and efficient. Will use them for all kinetico service needs
19:10 11 Jun 20
Excellant service as always. Technician Mike arrived promptly and maintenance visit went well!
22:35 10 Jun 20
Very nice and knowledgeable tech.
17:42 10 Jun 20
Brendon was "Awesome"Very professional, extremely efficient, kind, and courteous. He explained things to us so we understood, and took his time to make sure we were satisfied customers with our water system. Brendon definitely went above and beyond. You can tell he really cares about what he does, which in turn will promote Aquarius by far.Thank you!😊
23:52 09 Jun 20
Excellent customer service with Todd! Would refer him to others! Good company!
19:23 09 Jun 20
Another great experience
23:10 06 Jun 20