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Reviews from our satisfied customers

Shannan Seibert
Shannan Seibert
16:28 25 Nov 20
Mike and TJ were our technicians. They were very friendly and great to work with, very thorough and honest.
Tracy Jordi
Tracy Jordi
15:50 25 Nov 20
Aquarius always provided top-notch service. A Kinetico softener continues to go strong for the last 16 years and we added an RO system over a year ago and love it. They're worth the investment and will pay off over the long haul.
Domenic Bonacci
Domenic Bonacci
20:35 24 Nov 20
Did a great job
Barb Hammer
Barb Hammer
01:24 24 Nov 20
Installallation TechsExtemely professionalHighly recommend
Ernest Oldakowski
Ernest Oldakowski
19:40 20 Nov 20
Rory did an excellent job replacing the flush accumulator on our K5 Kinetico reverse osmosis system. He was very knowledgeable about our Kinetico K5 drinking system and the Kinetico softener that we have. He took the time to answer all of our questions about K K5 drinking system and answered questions about our Kinetico soft water system. Definitely would have Rory come back if that was possible.
Dan VanDaalwyk
Dan VanDaalwyk
21:01 18 Nov 20
We love working with this amazing group of highly tenured professionals. All the guys who work on our vintage home bring years of experience and a positive can-do attitude. Thank you Aquarius!!
Pamela Schneider
Pamela Schneider
20:47 16 Nov 20
Mike is a wonderful technician. He explained everything very clearly. A great tech with excellent manners and vast knowledge.
Denny W
Denny W
15:07 15 Nov 20
Pleasant experience dealing with the staff, right on time, no hiccups. Dave in sales and Derek the installer were very informative . Nice clean install.....went smooth !
Jim Schuweiler
Jim Schuweiler
23:04 12 Nov 20
Cooper was our technician and he was prompt, helpful, courteous and neat. He finished the job quickly and professionally. Very satisfied with the service.
Wayne Anderson
Wayne Anderson
19:43 11 Nov 20
It was a great experience Brandon answered all our questions as he looked at our system. Showed us how to replace the filters and the process on how it should be done. Definitely recommend this company for your Kinetico system.
Dustin Koep
Dustin Koep
17:41 11 Nov 20
Cory Merrill did a great job doing a general furnace tuneup. Friendly, knowledgeable, and got the job done on time.
L Sears
L Sears
16:58 11 Nov 20
Service for our water softener system. New filters, cleaning and etc. What a wonderful, careful, respectful and detailed professional. Would recommend him to everyone.
Bruce Corneliusen
Bruce Corneliusen
18:57 10 Nov 20
Corey came out to check my furnace and AC. He went through and checked things. Showed me what he was looking at. Explained what he was seeing and showed me what he seen. Did a very good job.
Heather Oakes
Heather Oakes
13:51 10 Nov 20
Lee was terrific! He was knowledgeable, thorough and friendly. After looking over our kinetico water softener system, he explained our options and then immediately went to work when we decided what to do. He went above and beyond our expectations and we learned how to maintain our water softener in the years to come. Thanks Lee for your excellent service.
Holly Zirbel
Holly Zirbel
22:34 08 Nov 20
We had extremely hard water with iron....Aquarius in Appleton was great. Set us up with a new system and our water is great now. We can finally drink water from the tap.
Rob Jackson
Rob Jackson
14:01 07 Nov 20
Friendly, professional , on-time service from everyone who I had contact with.
Jon Fila
Jon Fila
19:27 06 Nov 20
Just moved to a house where there were some confusing plumbing issues. They patiently spent some time trying to trace the issues and provided helpful information and were even able to solve one of them while being honest about the potential need for more investigation. I would definitely recommend their services. I previously used Aquarius for a Kinetico home water system and will be using them again for HVAC service. Glad to know a trustworthy organization is available for all of these needs.
Sarah Muellenberg
Sarah Muellenberg
18:42 05 Nov 20
Our experience with everyone overall has been incredibly fast, fun, and friendly from start to finish! Love when they answer the phone asking how they can make you smile because I think they all truly care. Looking forward to using our new system!
Joe Carlson
Joe Carlson
18:27 04 Nov 20
Always professional and personable.Our water used to have heavy iron it and this system cleaned it right up!
Scott Roesner
Scott Roesner
23:11 03 Nov 20
Rory is a real pro and has a great personality!!
Debra Reynolds
Debra Reynolds
18:41 03 Nov 20
Installation of Kinetico water system
Michael Van Domelen
Michael Van Domelen
16:27 03 Nov 20
I am and have always been satisfied with the support provided by John Warnke! John has explained what is wrong and why it may have happened. He is prompt and always friendly! Very much appreciate the service provided by Aquarius!
Robert McClure
Robert McClure
16:11 03 Nov 20
fast and informative
Kevin Glenn
Kevin Glenn
22:14 02 Nov 20
Aquarius technicians, like David McGrane, are courteous and skilled.
Kara Karnowski
Kara Karnowski
13:50 30 Oct 20
Rory has great customer service.
Duane Teske
Duane Teske
12:04 30 Oct 20
Excellent service great K Club visit Thank you
Wendy Simonson
Wendy Simonson
00:48 30 Oct 20
Tony was friendly and knowledgeable! I would highly recommend!
Denny Thompson
Denny Thompson
23:23 29 Oct 20
Showed up on time, very knowledgable, answered all of our questions. Nice guy.
Duane Teske
Duane Teske
16:47 29 Oct 20
Excellent work by Brent answered all our questions very thorough thank you
Francine Hixon
Francine Hixon
16:42 29 Oct 20
Aquarius Home services are always top notch. For their friendly and knowledgeable customer service, to their expert salespeople, to their skilled and professional service techs. I love the text you get with the picture is your service tech so you know who to expect. I also love the fact that you can watch the tech as he/she is heading toward your house. No more waiting all day. Shawn did an excellent job and came up with a creative solution to the installation of a water faucet for my water treatment system. I am 100% satisfied and will not hesitate to refer friends and family to Aquarius Home Services. They are an honest and professional company that treats their customers with respect.
Beta Sprite
Beta Sprite
12:05 29 Oct 20
John was not only very knowledgeable, but also very friendly and helpful. He answered all of my questions to satisfaction, pointed out things that I had not noticed or considered, explained to me the things that I could do to maintain and improve the home on my own, and fixed several of the quicker things that needed to be done, all in the short time he was here. I would definitely enjoy having him back to work on the larger jobs that he was not able to remedy immediately.
mark schneider
mark schneider
22:34 27 Oct 20
I am pleased with the technician who came today. He was punctual and professional. He went through the process of replacing the filters and even let me get hands on with them. That is something that will help in the future.
Young at Heart Dentistry
Young at Heart Dentistry
17:30 27 Oct 20
Blake was great. Called ahead of time, was on time, shared tips for home maintenance, options for service and recommended future service potential needs. Thanks Blake!
Andrew Winter
Andrew Winter
21:41 26 Oct 20
Great service all around, from first discussions through installation. Excited for our new system!
Scott Hietpas
Scott Hietpas
20:02 26 Oct 20
Excellent service. Will was neat, organized and communicated professionally. He explained everything he did and made sure we were satisfied before he left.
Christine Kons
Christine Kons
15:04 25 Oct 20
Our annual service by the technician was punctual, courteous, knowledgable and thorough. So glad we decided to have a water filtration, purification system put in our home a couple of years ago. No more arsenic or iron. Healthy living through pure water!!
Cheri Clough
Cheri Clough
14:38 24 Oct 20
Great service, very knowledgeable service tech.
Katherine Holton
Katherine Holton
02:51 24 Oct 20
I did some research on water softening systems and landed ultimately on a salt system. Had water softener and a reverse osmosis system installed in our 2,200 sq ft home in Brooklyn Center MN. Install went pretty smoothly, and the installer was incredibly polite and knowledgeable. Aquarius kept me updated via text and email with appointment reminders and the arrival of the techs. Would absolutely recommend!
Ed Simmons
Ed Simmons
01:32 24 Oct 20
I received excellent service it will take a day to set then I can use it.
Rebecca Staut
Rebecca Staut
15:03 23 Oct 20
Fast, fair, efficient, professional and friendly.
Albert Bellg
Albert Bellg
13:31 23 Oct 20
John was professional and friendly, kept us well-informed about the nature of the problems we were facing and several alternatives to solve them.We’d be glad to work with him and with Aquarius Home Services again.
jaco0681
jaco0681
20:25 22 Oct 20
Great experience from start to finish. They responded to the big request promptly and were very friendly and knowledgeable through that process. The installer was very knowledgeable in the system and explained what to expect throughout the install. Money well spent with Aquarius!
Roger Apodaca
Roger Apodaca
18:57 22 Oct 20
Our furnace is about 22 years old and it started to leak and not start sometimes in the winter so we called Aquarius they came out looked at our furnace gave us a quote and let us decide when we were going to best in a new furnace. We made it through last winter so we decided to wait until September we called the quote was still good. We set up an install date which was today Thursday October 22nd 2020. They sent me an email and a text to confirm that they were still coming this Thursday they sent me a text this morning let me know they were on their way the two gentlemen that came in were very nice courteous and very respectful of our carpets they line the hallway the downstairs all the way to the furnace room with drop cloths they finished the job cleaned up took all the old stuff with them had me come down and review what they did gave me an invoice paid them they thanked me and the last thing they said is don't forget you have 10 years warranty parts and labor on this new furnace anything goes wrong give us a call. He was very reasonable and was very easy thank you Aquarius Thompson heating.
Wilson Mr. Biggle's Bulldog brother
Wilson Mr. Biggle's Bulldog brother
14:16 22 Oct 20
Joe was outstanding. His service was professional and we had good conversation (though not required) as he was working. Plus he gave some gingersnap cookies...which I love!Seriously though I highly recommend Aquarius. I had them out to check my system, which was 15-16 years old and on it's last leg....I made the decision to update everything. Wasn't expecting to but know that in the long run I will be glad I did.
Scott Steinberg
Scott Steinberg
23:09 21 Oct 20
Very professional and helpful.
John Wulff
John Wulff
20:04 21 Oct 20
Great install crew. Nice compact unit too!
Cindy Alden-Gorsegner
Cindy Alden-Gorsegner
18:51 21 Oct 20
Professional service from sales to install. Both Rob in sales and Derek installer displayed confidence in their products and their service. Looking forward to consistent soft water and reliable company to back it up.
Lauren Lehn
Lauren Lehn
17:22 21 Oct 20
Very informative and great customer service!
ISRAEL CONNECTION
ISRAEL CONNECTION
14:52 21 Oct 20
Very happy with service.
Ron Wickham
Ron Wickham
00:30 21 Oct 20
Rory was very professional and kept everything clean and was very efficient top notch
Kristin Jones
Kristin Jones
21:10 20 Oct 20
Great service, prompt attention and knowledgeable technician. I highly recommend!
Jess Olson
Jess Olson
20:09 20 Oct 20
Great service!!
Nancy Mackenzie
Nancy Mackenzie
00:34 20 Oct 20
The Kinetico team has always been extremely reliable and knowledgeable. It’s a big relief to know the job will be done right. Thank you!
Dana Mitchell
Dana Mitchell
18:59 19 Oct 20
David is a sheer delight. Not only is he a super nice gentleman, he explained everything in detail for me. He made sure that I understood everything he was looking at and things that needed to be fixed, as well as other options for me to consider.Thank you so much for sending him my way.Sincerely, Dana Mitchell
Darrin Anderson
Darrin Anderson
21:22 16 Oct 20
Eric did a wonderful job. He went through the installation process with me and he made sure everything we wanted would work. He was very friendly and made sure we were satisfied costumers!!! Very professional and did a great job making sure everything was right!! Thank you!
Marilyn Cavanaugh
Marilyn Cavanaugh
17:18 16 Oct 20
We are extremely pleased and Trevor was an A one technician
Judy Ghent
Judy Ghent
17:44 15 Oct 20
Wade arrived on time & even though he had to make a trip to town for a replacement part the entire service call was completed satisfactorily within a very short time.
Trenton Galarneault
Trenton Galarneault
15:11 15 Oct 20
Travis was super polite and thorough. He gave us options to upgrade but did not pressure us into any decisions. Great work!
Dan Schultz
Dan Schultz
15:54 14 Oct 20
Had a kinetico water softener installed 20 years ago and scheduled some recent service. Aquarius is great to deal with, very friendly and knowledgeable. I would highly recommend them.
Corey Rodriguez
Corey Rodriguez
23:24 13 Oct 20
Craig (salesman) is well versed and provided us with a plethora of great information. He sold us the Kinetico system, the best! He also provided great information regarding our clothes washer. Cameron was our installer, and he did a terrific job! Very informative, and provided us with the best installation we could ask for. He answered all of my questions. These guys are world class and worth every penny. Thank you Aquarius!
Lori Anderson
Lori Anderson
20:48 13 Oct 20
EXCELLENT SERVICE from salesperson Craig to installers, Cooper & Pat.On time, got what I purchased, great communication, clean, considerate and respectful of my home. THANK YOU!
Tom Kreimer
Tom Kreimer
17:48 13 Oct 20
Aquarius has always been great to work with. The technicians are friendly, knowledgeable and helpful. It was the best move switching our water service to Kinetico. Great system and just works all the time.
Kevin Gilbert
Kevin Gilbert
16:28 13 Oct 20
Prompt, friendly and knowledgeable service as usual.
Ellen Haglin
Ellen Haglin
15:58 13 Oct 20
I appreciate Aquarius/Kinetico letting me know by text, exactly when they were arriving at my home to provide maintenance on our water softening system! They have always been professional and tidy about their job. I’m so grateful for their kind service people and great water!
Dave Gaetke
Dave Gaetke
20:55 12 Oct 20
Had a whole water system installed and there were 2 workers here. They did a great job of not just installing but explaining how things worked. They were extremely nice and professional the entire time. Would highly recommend this company to anyone thinking about a water treatment system.
Marilyn Bayerl
Marilyn Bayerl
19:10 12 Oct 20
Took care of problem. Very helpful in helping us understand our "smart" furnace.
Priyanka S.
Priyanka S.
15:34 12 Oct 20
Great service, happy customer!!
Mark Becher
Mark Becher
00:32 10 Oct 20
Cameron completed the job with professionalism and accuracy. Aquarius completed everything needed and in the time expected.
Carole Plattner
Carole Plattner
15:30 09 Oct 20
Nothing but Happy with my Kinetico Water Softer and Drinking Water Systems - I love my water!Everyone I’ve had contact with at Aquarius Home Services (Sales, Service, and Customer Service) are courteous, friendly and thorough. So glad to do business with people like this.
Mark Trebelhorn
Mark Trebelhorn
23:11 08 Oct 20
The service tech dug in and repaired our garage furnace with confidence and even a little humor. The scheduling reminders are very detailed.
Patricia Fegley
Patricia Fegley
20:28 08 Oct 20
Andy and Darrin gave excellent service today. They were very polite and efficient and bent over backwards to help me and get their job done.
Denise Aune
Denise Aune
18:58 08 Oct 20
Brent and Rory arrived on time installed new water softener and drinking system, both were very knowledgeable dis a nice clean job in a timely fashion, Before leaving they went over the installation and what needed to be done.
Mary Brown
Mary Brown
18:49 08 Oct 20
Cory was very knowledgeable and efficient! Resolved the problems with our water!He followed CoVid precautions when in our home which was greatly appreciated.
Cindy Henry
Cindy Henry
14:30 08 Oct 20
Mike is the best. He is so professional and pleasant to work with.c
Gary Ellingson
Gary Ellingson
14:27 07 Oct 20
Excellent service as always, technician (Trevor) was outstanding! One of the best investments we've made in the past 5 years.
Curt Bruhn
Curt Bruhn
00:03 07 Oct 20
The service technician was on time and very helpful. I'm glad I went with Kinetico.
Cindy Cowell
Cindy Cowell
20:38 06 Oct 20
Friendly, considerate, got the job done and cleaned up well also! Tested both the heat and the cooling, helped program the thermostat and I couldn't be more pleased! I will rest much more comfortably now! Thank you!!!!!!!!!!!!!
James Bolsinger
James Bolsinger
20:20 06 Oct 20
We have had nothing but an awesome experience with everyone we've dealt with at Kinetico, highly recommend the product and the people!
James Marcotte
James Marcotte
17:38 06 Oct 20
Great service. Fixed my issue in no time.
Dan Dreger
Dan Dreger
22:05 05 Oct 20
Courteous & professional service providers
Jim and Sally Boos
Jim and Sally Boos
15:43 05 Oct 20
Travis was very personable and professional. He explained everything and took a lot of photos of hard see parts. Great service.
Steve Runnels
Steve Runnels
16:35 03 Oct 20
Very professional and explained in detail. Not pushy and took time to answer all questions.
Terry Hagen
Terry Hagen
20:28 02 Oct 20
They did a great job. Julie answered the phone and was very professional. Jason, the technician, did a super job finding the issue and fixing it. Then, he found some additional issues and repaired them.
Pamela Garvey
Pamela Garvey
19:39 02 Oct 20
Both Derek and Jeremy did a great job! The were on time, professional and very informative when it came to explaining their products and services.
Paul Joski
Paul Joski
21:44 01 Oct 20
Corey was super helpful and pleasant to work with. He answered all my questions and went over and above what he needed to do. Super job!
Kathy Nelson
Kathy Nelson
17:46 01 Oct 20
Mike was super awesome in figuring out our water issues and going above and beyond for us today. Thank you and thanks for being so kind to our crazy dog too!!
Lynette Fitzsimonds
Lynette Fitzsimonds
15:47 01 Oct 20
Our Technician, Lee, was extremely helpful, proactive and polite...absolutely top notch!
Joel Hilsgen
Joel Hilsgen
15:31 01 Oct 20
Brad quickly identified the issue with my softner. Was able to offer best solution to resolve and prevent further issues. 5 Stars Brad. Truly appreciate his honest assessment and feedback.
Wade Scarski
Wade Scarski
19:38 30 Sep 20
Brent was very knowledgeable and performed a professional clean installation. Thanks
Patty Dziuk
Patty Dziuk
18:38 30 Sep 20
As always we are happy with Trevor's service for his company, Kinetico ofBemidji. He is thoughtful and answers our questions.
Pete Smith
Pete Smith
16:55 30 Sep 20
Wade from Kinetico was excellent! He quickly found the problem and fixed it. Highly recommend Kinetico (their products and great customer service).
David Pavwoski
David Pavwoski
22:25 29 Sep 20
Cory did a great job and was very professional. He was timely and communicated well. I would recommend him. 👍
gfishin1
gfishin1
14:15 28 Sep 20
Service Rep was ontime, knowledgeable, friendly. Located and fixed the issue quickly. Very satisfied.
Deb Winjum
Deb Winjum
20:12 25 Sep 20
Always professional and a great service!
Dennis lyngen Lyngen
Dennis lyngen Lyngen
17:16 24 Sep 20
Cody was great.
Patricia Rothwell
Patricia Rothwell
00:20 24 Sep 20
We are very happy with the Lee M who came to service our water softener. He was very efficient and answered our questions. He was very polite. He wore a mask for his and our safety 👍🏽 Very satisfied with Aquarius.
Bruce Frederickson
Bruce Frederickson
21:51 23 Sep 20
I was impressed with Mike and pleased that things went so well.
Eric Estrada
Eric Estrada
19:56 23 Sep 20
Mark and Cory did a phenomenal job. Everything went well from getting a quote to making sure things was cleaned up after the work was complete. All information was well presented and every question was answered to my satisfaction in a timely manner. The installation went quickly and is well done with attention to detail which I greatly appreciate.
Cara Ploeckelman
Cara Ploeckelman
18:38 23 Sep 20
Very helpful and polite. I will definitely call again when I need something!
Jerry Moss
Jerry Moss
16:01 22 Sep 20
Very knowledgeable and great customer service! Did a great job!
steven faith
steven faith
17:28 21 Sep 20
Brent was top-notch all the way. He was very thorough in explaining our new system.
carla-jo Fisher
carla-jo Fisher
19:42 19 Sep 20
The reps from Kinetico are always so nice and helpful if you have questions.
Nikki Turcotte
Nikki Turcotte
19:18 18 Sep 20
We had a great experience! Brent provided great service and went above and beyond. He was knowledgeable and thorough. Five star service that exceeded our expectations.
Marie H
Marie H
01:43 18 Sep 20
Cory from Aquarius provided excellent service and explained everything thoroughly before leaving!
Joyce Stanchfield
Joyce Stanchfield
23:22 17 Sep 20
Wade came in and went right to work. He stayed with the job telling us what he was doing. He was done in no time and left the area as clean as he found it
Lisa McDonald
Lisa McDonald
17:30 17 Sep 20
I was impressed with the service I received from Aquarius. They have the best water systems, and they made my basement utility area look very neat and professional. Very nice service technitions always eager to help and answer any questions. They have a wide variety of services available too, and that is a major plus.
Charles Smith
Charles Smith
20:08 15 Sep 20
Our service Technician (Tony) was very pleasant & seemed to be very knowledgeable about his job
Gayle McGrane
Gayle McGrane
22:44 14 Sep 20
Jason is extremely professional and personable, as well as knowledgeable. We look forward to seeing him in the spring and again in the fall!
Steve Jensen
Steve Jensen
16:05 14 Sep 20
Excellent customer service!
Deb Bradish
Deb Bradish
15:35 14 Sep 20
Great service. Thorough and efficient.
Terry Hulbert
Terry Hulbert
14:51 14 Sep 20
He was very nice person
Michael Ablan
Michael Ablan
19:23 13 Sep 20
Honest people. I didn’t need their services after all but it was a good experience
Rita White
Rita White
18:32 11 Sep 20
Our technician did awesome job. Was here on time And installed our unit so quickly and making sure everything was hooked up and running properly
Jon Rundquist
Jon Rundquist
01:25 11 Sep 20
Brandon did a superb job. I did not have heat. The part that my furnace needed was not on Brandon truck. Brandon was able the fix and clean the existing part and to make it functional again. This was at my lake home which is rural and not near any parts dealer. Brandon was very customer focused and informative. He answered all my questions and was pleasant all the time. Brandon drove one hour and forty five minutes to get to my lake home. He arrived at 5 pm and left at 6:45 pm. I could not be more pleased with the service provided.
Nicholas Grey
Nicholas Grey
23:27 10 Sep 20
Andy did a great job installing a new furnace and ac for us. He even came in late to install a part for us so we didn’t have to go a night without heat. Highly recommend Aquarius!
Tracy E
Tracy E
20:29 09 Sep 20
John from Aquarius Home Service was friendly and very knowledgeable. We had to have our water heater replaced and he found us the best deal. We have been using Aquarius for years and can always count on them to get the job done. They always fit us in when we have an emergency. Definitely recommend.
Mark Kravik
Mark Kravik
21:06 08 Sep 20
Arrived per schedule, friendly, worked fast. Cleaned area and explained how system works. Very pleased with service received.
Grant, Deb Armstrong-Hart
Grant, Deb Armstrong-Hart
15:45 08 Sep 20
Cory, from Hanson's Plumbing, did a great job installing my hot water heater as well as a new Radon exhaust fan.
Stephanie Reuter
Stephanie Reuter
15:17 08 Sep 20
Cory was great.
Jodi Broehm
Jodi Broehm
20:29 04 Sep 20
Justin and Travis took great care while working in our home. Shoe covers were worn. Very friendly and knowledgeable. Made sure that I understood what they were doing and how to take care of our system. Great people to work with. I would highly recommend.
Jennifer Gooch
Jennifer Gooch
17:14 04 Sep 20
Awesome service. Great explanation of how water softener works & how to maintain it properly. Highly recommend!
Teresa Rehs
Teresa Rehs
14:27 04 Sep 20
The technician Jeff Powers was timely and listened to all of our questions and concerns before proceeding with his check. He went over everything with us once completed. He was friendly and informative. Would highly recommend Aquarius Home Services.
kathy hunt
kathy hunt
14:38 03 Sep 20
Excellent service, great interaction. Thanks Brad!
Bill Merritt
Bill Merritt
14:52 02 Sep 20
Trevor and Rory were excellent! Explained what they were going to do and answered questions with clarity and enthusiasm.Extremely satisfied!
Sabrina Anderson
Sabrina Anderson
00:31 02 Sep 20
Our technician was awesome and went above and beyond while he was here and changed out the filters too!
Mark rudningen
Mark rudningen
23:05 01 Sep 20
They arrived on time were skilled at there job, showed me how the system operated and explained basic maintenance of the water softener. I have confidence in the product and am already enjoying the quality of the water.🙂
Robert Loften
Robert Loften
17:17 01 Sep 20
Great job thanks
Daria Murphy
Daria Murphy
15:04 01 Sep 20
The knowledge of water systems and water quality is what makes Aquarius/Kinetico stand out against the competition. I love seeing how well the system works. It has given my family and I a sense of relief knowing we finally have good water. The Techs and everyone I have dealt with have been so caring and friendly.
Donn Frahm
Donn Frahm
15:01 31 Aug 20
Tony and Darrin were here this morning and explained all of our questions for our new furnace system. They were very helpful and professional. They set up our WIFI system, which will give us peace of mind.Thank you!Donn & Kristi FrahmAugust 31, 2020
Josh Clasen
Josh Clasen
17:59 28 Aug 20
Service was excellent and professional, showed exactly what was wrong with clear pricing.
Chad Whaley
Chad Whaley
20:47 25 Aug 20
What a great experience from start to finish. I initially reached out to two companies in the area and these guys are head and shoulders above the other one, both in the scope of solutions/services they offer and the overall knowledge & demeanor of their employees. Mark was great in the early phases to help us understand our options, costs, expectations, etc. and Cory did a phenomenal job with the install. Everything looked and functioned great, and the equipment was installed neatly and in a convenient location/layout. They were also able to get the work scheduled very quickly. Both Mark and Cory were a pleasure to work with and were very personable and professional. I highly recommend!
Teresa Rivard
Teresa Rivard
20:01 25 Aug 20
Jeff,Very technical and knowledgeable about his product.ThanksTeresa
Ryan Brodsho
Ryan Brodsho
17:09 25 Aug 20
Great service. On time. Clean and followed covid 19 precautions. They were polite and answered all of my questions.
Nancy Trierweiler
Nancy Trierweiler
13:28 22 Aug 20
The technician Derek, was very friendly, professional and helpful, he went the extra mile to make sure the equipment was installed properly . So far we are very happy with the performance of our water softener and purification system.
Lanny Hendrickson
Lanny Hendrickson
20:05 21 Aug 20
Mike was great. Very informative and efficient.
Becky Popp
Becky Popp
17:28 21 Aug 20
My husband and I had the pleasure of receiving not only quality and professional customer service, but on-site service for our plumbing needs. The plumber that arrived at our home was very professional and called us in advance to give us a estimated time of arrival. We were very happy with his quality of his work, at a great price. I would highly recommend both Kinetico and the plumber for any needs. We will definitely continue utilizing their services!
Pete Schenck
Pete Schenck
15:17 21 Aug 20
Wow! This was what could listed as a “perfect” service call. I was hesitant about committing to an unsolicited call but Aquarius offered a great deal on a furnace tune up and analysis. Travis and Rob appeared on time and got right to work. I explained a five-year problem we have had and together they discovered and corrected an incorrect installation. I regret only being able to provide 5 Stars. Those two deserve so much more.
Arnie Nelson
Arnie Nelson
22:30 20 Aug 20
Wade was very timely for the appointment. He was friendly and a good communicator. Communications of appointment were timely and very professional.
Mark Paulick
Mark Paulick
22:13 20 Aug 20
Service was quick, accurate, and reasonable. Cory was exceptional to work with. I would highly recommend them.
Cheryl Zarns
Cheryl Zarns
18:08 20 Aug 20
Brent and Rory were very thorough in their inspection of my Water softening system and related good info on what could be causing the 1 point of iron in my hot water. I am going to consider my options. These are great guys, professional, knowledgeable, and polite!!👍🏻
David Herding
David Herding
20:55 19 Aug 20
Trevor Swanson was professional and courteous. He left the installation area clean and demonstrated great workmanship. He took the time to explain the softener system to me and how Kinetico/Aquarius would follow up with ongoing salt and filter maintenance. It was an overall 5 star experience. Thank you! -Dave H.
Mary Longtine
Mary Longtine
19:10 17 Aug 20
Excellent service. Very helpful and knowledgeable technician.
Craig Hanson
Craig Hanson
21:40 14 Aug 20
Installer was great, helpful and efficient. The entire process was done in less than 3hrs. Highly recommend the system and Kinetico.
Sally Darling
Sally Darling
17:03 14 Aug 20
Blake installed our Kinetico system for our cabin. He was friendly, professional and did a great job!!
Jeanne Eng
Jeanne Eng
22:44 13 Aug 20
Great service. Very professional.
Jenny Ryshavy
Jenny Ryshavy
14:11 13 Aug 20
Very impressed with the crew, workmanship and the Mitsubishi heating/cooling unit. Highly recommend! Jenny R
Gary Sankary
Gary Sankary
18:20 12 Aug 20
Wade was great. Came early, was very thorough. We've had our system for about 15 years, have been very happy with the equipment and the service.
Steve Musser
Steve Musser
21:28 11 Aug 20
Jeremy and Derek were informative and professional
Jeff Ellingson
Jeff Ellingson
15:36 11 Aug 20
I called to have my Water Softener checked out, she have me a date & time and the day of the technician Blake called me when he was about 30min out.Blake and his assistant showed up on time and put boot covers on and where very professional, I showed them the Softener and explained my concerns and he said "no problem, I'm going to do some tests and I'm going to have my assistant do a water sample and I will let you know what we find".Blake checked it out and let me know what he found, and gave me the quote, part of that quote was to rebuild the head (because my Softener was 16 years old the needles inside were worn and the beads inside were exhausted it was time to be rebuilt) so while we are in limbo waiting for the parts and him to come put them in Blake put it all back together.I've used Aquarius before and I've always been happy, having them out on 8-10-20 shows me how professional and knowledgeable they are.VERY recommended, I've been a customer for over 5 years.Jeffrey Ellingson
Steve Modica
Steve Modica
17:55 06 Aug 20
I had them install a water softener and reverse osmosis machine at my cabin.I wanted to amend my review. I think the service itself was 5 star! Eric (the installer) and his helper were incredibly professional and did a 5 star job. I was very happy. I originally gave Aquarius a 4 star because it took me some time to work through and get quoted the water conditioning products I wanted. I would have preferred that they carried the entire line of kinetico products and quoted them to me as alternatives.
Elise Pavelka
Elise Pavelka
18:10 05 Aug 20
Technician was professional knowledgeable and personable. He identified and fixed our issue and gave info on how to avoid future problems.
Katrina Keilwitz
Katrina Keilwitz
01:00 05 Aug 20
Trevor, our technician, was great to deal with. He was kind, courteous and helpful. A mistake had been made by someone at Kinetico outside of Bemidji but Trevor made sure it got fixed quickly. We are happy to have a Kinetico water softener and drinking system!!!
Karen Wagenman
Karen Wagenman
00:00 05 Aug 20
Awesome technician!
Shelley Petersen
Shelley Petersen
17:22 04 Aug 20
Brent was courteous, gave us well informed information! Recommend having this g gentleman back for
Tim Coats
Tim Coats
16:54 04 Aug 20
Jeff provided great service at a recent service call. Love our Kinetico water system!
Michelle Litke
Michelle Litke
19:11 03 Aug 20
I knew when the technician was going to arrive within the timeframe so I didn’t have to wait around all day and was able to arrange my day accordingly. Technician was very friendly and professional. Problem was resolved quickly.
Lisa Gudajtes
Lisa Gudajtes
16:12 30 Jul 20
This review is for BLAKE! Employees are the individuals that make the company. Blake is top-notch. He is very personable and explains everything. Thank you, B!!!
Greg Battisti
Greg Battisti
21:44 29 Jul 20
Kevin Albrecht the sale rep was very informative and explained to me what my issue was and how to fix the issue. Derik Buck the installer was very professional and did an excellent job. He also explain how to download the Kinnectio app and explained the many features that the system that we purchased has. Hopefully, we will be very pleased with this system, I guess time will tell.
Carol Johnson
Carol Johnson
19:53 29 Jul 20
They did an excellent job of explaining things to us, keeping everything clean and being conscientious of social distancing and masking. Great job!
Daniel Noonan
Daniel Noonan
17:36 27 Jul 20
They were fast, friendly, and cleaned up very well. The plumbing looks great.
Kent Kraft
Kent Kraft
23:15 23 Jul 20
The guys were friendly and professional.
Janet Norrgard
Janet Norrgard
14:15 22 Jul 20
Brad answered all my questions thanks for your great service!
Jon Quale
Jon Quale
03:11 22 Jul 20
Great product, great people, great service. Well worth the extra up front $. This is our 2nd house we have had this system installed.
Laura Roux
Laura Roux
18:25 16 Jul 20
Very good workers. Very pleasant Did a good job 👍🏻
George Georgia
George Georgia
14:55 10 Jul 20
Friendly. Professional. Careful of surroundings. Listened to my concerns and explained everything. Very satisfied.
Kristine Strom
Kristine Strom
18:50 09 Jul 20
Wade and James came today. They were very professional and tidy. Wade has been servicing my Kenetico softener for years and this visit he was able to help me with a plumbing problem. So pleased to have this issue fixed. Thanks Wade!
Andrea Salzmann
Andrea Salzmann
20:19 30 Jun 20
I met with John Warnke about a pipe in my basement and shower remodel. He was very thorough when it came to looking at everything. He had a very precise plan once we narrowed the issues. Once it was decided to make the proposed changes he was fast and clear on the steps and was finished in less than an hour. I will be contacting them again for my next home improvement project. Highly recommend.
Lisa Francis
Lisa Francis
22:15 29 Jun 20
Jeremy was our salesman . He was great. He gave us ALL options , varying prices for us to choose from . Our installer Brend3n was a dream. fast , excellent thorough install. Was also great at explaining every maintnance operation.Defin8tely recommend!!!!
Philip Schlosser
Philip Schlosser
16:39 26 Jun 20
they came to move my water conditioner out of the way because part of my flooring had rotted out. Very professional even took the time to explain to me what they were doing because I was asking a lot of questions. Kinetico is great to deal with.
Robert Molitor
Robert Molitor
11:42 25 Jun 20
Corey was great at his job. He explained everything and answered all of my novice plumbing questions. A great asset to your company.
Johanna Schmidt
Johanna Schmidt
18:57 23 Jun 20
Service was great!!! Our servicer very nice and made sure to explain everything to me and let us know the next steps to take!
Shaun McClure
Shaun McClure
21:45 17 Jun 20
I had 2 separate plumbers at my home for a leaky drain that turned into much more. They were both very friendly, knowledgeable, and explained everything that they were doing (and why). Thanks to Cory and John for a job well done!
Robert Conley
Robert Conley
22:46 13 Jun 20
Prompt ,friendly and thoroughly professional. Great experience.
Heidi Meldahl
Heidi Meldahl
14:54 13 Jun 20
Jeremy was very knowledgeable and explained how the system worked in a way we could understand. He obviously takes pride in Kinetico products and sincerely believes in the product he sells. We highly recommend him and the Kinetico system.
Albert Schmid
Albert Schmid
22:35 10 Jun 20
Very nice and knowledgeable tech.
Rick Crawford
Rick Crawford
17:42 10 Jun 20
Brendon was "Awesome"Very professional, extremely efficient, kind, and courteous. He explained things to us so we understood, and took his time to make sure we were satisfied customers with our water system. Brendon definitely went above and beyond. You can tell he really cares about what he does, which in turn will promote Aquarius by far.Thank you!😊
Adam Eisenberg
Adam Eisenberg
19:23 09 Jun 20
Another great experience
Kevin Hoffman
Kevin Hoffman
18:47 05 Jun 20
Called to get a Keurig plumbed into our water line. Becky was able to squeeze us in the following day to get the job done. Travis was friendly, professional and did a great job. I now have Aquarius on speed dial for all my plumbing needs.
Paul Hanson
Paul Hanson
17:25 26 May 20
Excellent, as always
Katherine Doornink
Katherine Doornink
18:33 20 May 20
On time, professional, did a quality job.
Jonny Hilbert
Jonny Hilbert
18:48 19 May 20
Great customer service and very fast install. Very competent service
Lynn S
Lynn S
16:59 19 May 20
Very happy with the service! Brent explained everything to me as he was changing out my water filters. Great company!!
Scott Hopperdietzel
Scott Hopperdietzel
18:54 15 May 20
Mark and Cory were great to work with. Bit more than I wanted to spend for water softener unit but having quality water again will be worth the cost.
Cindy Soderberg
Cindy Soderberg
17:57 15 May 20
Great service, knowledgeable & friendly.
Amber Demerath
Amber Demerath
10:46 11 May 20
Got an appointment quickly. The plumbing professional was knowledgeable and took care of my slow draining bathtub drain. He also looked at the sump pump...he found batteries were out (which I had no idea!) and looked at water heater. Told me I had a few years left on water heater and I plan to use Hanson’s (Aquarius) when it comes time to replace. Didn’t try to nickel and dime me or sell me unnecessary items/services.
Rick Olmstead
Rick Olmstead
20:10 08 May 20
Arrived on time and with a smile to boot! Very professional and would recommend to anyone! Thanks guys. And my dogs approved of the guys too!
Denise Skjerven
Denise Skjerven
16:37 05 May 20
Great service from the technician and the office staff. Thanks!
David Kuhart
David Kuhart
15:35 05 May 20
Did real good work friendly cleaned up after work was done if need be will call again thank you
Dan Schmalz
Dan Schmalz
22:40 30 Apr 20
Super friendly and polite technicians. Took cleanliness precautions before entering our home and while inside our home. Didn't seem distracted by all the choas in our house between our dogs and a toddler. They also removed our old system and replaced it in well under the estimated time. 10/10 would recommend.
Chris Preston
Chris Preston
20:38 28 Apr 20
SUPER NICE AND PROFESSIONAL TECHNICIAN. FAST AND EASY CHECK AND MINOR REPAIR! GREAT SYSTEM! HIGHLY RECOMEND THIS COMPANY AND SYSTEM
Lynn Mahlum
Lynn Mahlum
18:38 28 Apr 20
I am so happy with the service I received today! Eric figured out the problem & was able to fix it TODAY! I am so grateful!
Jessie Lawson
Jessie Lawson
15:18 24 Apr 20
I appreciate the friendly service this company offers. Their communications are clear, complete, and well-timed, which is so important right now.
Jan Behnke
Jan Behnke
19:21 21 Apr 20
As always, Aquarius service people do a thoughtful and thorough job.
Lisa Shine
Lisa Shine
14:43 15 Apr 20
I have had two complete systems put in, in different houses, and both times they have been polite,quick and absolutely perfect! Kory does an amazing job! We have had John out for emergency plumbing which, he performed perfectly even though the job was super tough. I absolutely love and recommend this company to everyone.
Marlys Brehm
Marlys Brehm
16:30 10 Apr 20
Travis with Hanson/Aquarius was great! Quick and friendly service, explained everything he was going to do up front and quoted the exact price I paid before any work was done. 10/10
Jan Sliper