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Reviews from our satisfied customers
00:11 04 Jul 21
Excellent and timely service by a friendly, helpful professional
22:09 01 Jul 21
Our tech, Cory, was very knowledgeable and personable. Called to tell me when he arriving and showed up on time. He was able to quickly diagnose or issue and make the repair. Would definitely ask for him again. Very happy with the outcome!
20:11 01 Jul 21
Very excellent service. The tech Travis was very courteous.
15:44 01 Jul 21
Blake did a great job walking us through the maintenance of our water systems at our new home. He was thorough in his work and very helpful.
13:33 01 Jul 21
Great service from Jeremey the sales rep to our technician Brenden PagelI knew who was coming to my home via text with a photo and brief bio about each of themCourteous, respectful, explained the system very wellAlready we find our water is absolutely greatThree years after using a different service and now we can drink and cook with our waterThank youTWalters
20:24 30 Jun 21
Fixed the water softener. Did a great job.
13:58 30 Jun 21
Travis did a great job of finding the problem and replacing the faucet. Very cordial and timely service. GOOD JOB!
19:41 29 Jun 21
Rory came to check our water systems. He changed the filter in the water softener and added salt. He also changed the drinking water filter. He made sure everything was working properly. He’s always reliable and friendly.
16:44 28 Jun 21
Andrew was great, you alway meet and exceed my expectations, thank you!!
23:59 26 Jun 21
They arrived in a timely manner and were very polite. Corey was especially understanding and informative. Fixed my issue and explained my options for improvement very clearly.
22:06 25 Jun 21
Awesome service! Great job! Very professional and informative.
21:19 25 Jun 21
Not happy right now. Gentleman was here to fix the problem. When he left with my check he said it was fixed. Not fixed. Still sputtering and pipes are still banging. Just had a very informative conversation with Becky. She explained something's to me and we agreed to a two week wait to see if things improve. Thankful for the talk.
19:50 23 Jun 21
Efficient, on time, thorough explanation of maintenance done, good with senior pup too!
18:24 22 Jun 21
12:05 22 Jun 21
Thank you for your timely and professional service. From first phone call to installation we were very satisfied! After first day can tell a great improvement in our water quality. Thank you!
18:40 21 Jun 21
Great service! Would highly recommend. Brenden Pagel out of Eau Claire was very patient and taught me a lot about our water system.
13:58 21 Jun 21
Trevor did a great job
17:43 18 Jun 21
Jared was so polite & very careful while here. Very efficient and left everything cleaner than when he arrived. I’d recommend him to anyone. I’d prefer to have him next time I need service. I
01:43 18 Jun 21
Mike did an excellent job. He keep us informed on the progress. He got us involved when there was any question. The job site was clean when he left.
18:31 17 Jun 21
Derek did a fantastic job moving my softener unit to prepare for my basement remodel. He was thorough and professional.
15:54 17 Jun 21
Jared Arne came today and he was wonderful! It's been a year since installation, so he changed the filter, put one more bag of salt in, and checked everything out!! He was courteous, pleasant to talk to, and I told him NEVER to bring his 'spotted python' with him to deliver salt!!! 😫😖 We REALLY love our water now!! Haven't had to clean the coffee pot for this whole year!! 🤗
15:49 16 Jun 21
Brenden Pagel came out to our home this morning to service our water system. We were more than impressed with his service. He was down to earth and explained everything in great detail. Very professional, friendly and knowledgeable!
15:00 14 Jun 21
Helpful, polite and explained everything well.
21:09 11 Jun 21
We have the plan where Aquarius comes out and check our water softener , replacing filters , leaving bags of salt. Keeping it in great running order. The service person Jared was right on time. He was professional . We are pleased with Aquarius.
17:25 11 Jun 21
Everyone I came in to contact with at Aquarius was courteous and professional. Salesperson was low pressure. Installer arrived on time and was very neat in his work.
15:26 11 Jun 21
Great customer service setting up appointment. Appreciated the attention to detail that they provide in knowing the systems we have and what is needed. Tech was so helpful, knowledgeable, good at communication, I’d highly recommended Aquarius!!
03:38 10 Jun 21
Cory arrived on time after having provided an arrival time earlier in the morning. Excellent communication, workmanship, and overall installation. Would recommend to potential customers.
00:30 10 Jun 21
Cordial employee and arrived at exact time he indicated. Informed me of the issues and proposed work order and proceeded. He was very neat and respectful of my home.
18:06 08 Jun 21
We love Lee!!Great friendly attitude and a superb problem solver.He is very knowledgeable and helpful!
15:15 08 Jun 21
I’ve had three technicians come to my home from Aquarius - Thomas, for my heating and cooling system, and Andrew and Ryan for my water and filtrating system. All three of these guys were absolutely wonderful!!! Informative, professional, respectful, and obviously cared about their customers! Thank you!
21:12 07 Jun 21
Super friendly, helpful guys. Thanks!!
18:29 06 Jun 21
Great system for my situation. It is expensive but it is worth it. Staff was super to work with and very accommodating to my schedule.
19:41 04 Jun 21
Ham Lake has terrible water, but Aquarius installed and maintains our Kinetico system. Their service has always been excellent. As of this review, Jared was timely and professional, explained everything clearly, and left everything cleaner than he found it.
19:27 04 Jun 21
Brent was great! Very helpful and informative. Excellent knowledge and customer service.
17:31 04 Jun 21
New water softener
01:42 04 Jun 21
00:25 04 Jun 21
Jared was friendly, helpful, and professional! Aquarius always sends the best folx. Top notch customer service every time.
20:52 03 Jun 21
Service guys were really nice...we love our water system!
18:57 03 Jun 21
I had Kinteico out to my business yesterday. We purchased an iron remover system for our campground. We had requested Brent. He is from the Alexandria area. He installed our last system 5 months ago in our house. He did an amazing job on our house. He did an amazing job on our campground. He was very quick at what he did. He seem to be very meticulous. He actually took the time to make sure our plumbing lines looks straight, which you don’t see plumbers do much more anymore. Kind of a good old-fashioned plumber. He was genuinely concerned that I was happy with the installs. He asked me several times if there was anything else he could do. He was very very professional. I did not feel like he was trying to rush me. I will continue to recommend him in the future for any of our needs. I would recommend Brent to anybody that is looking to have a Kinetico system installed. Really really appreciate Brent!!! 5 ✨ all the way!
17:02 03 Jun 21
Rory was knowledgeable and professional. Listened to us and solved the problem quickly.
18:17 02 Jun 21
Excellent service. Answered all my questions. Efficiently checked out softener installation and re-installed water purification unit under sink. Always a pleasure doing business with Aquarius' service people.
01:19 02 Jun 21
We had a great experience once again with the Aquarius Home Services / Kinetico co.We had them come check out our water heater at our cabin as we knew it was old and had a feeling it was on its last leg. (Turned out to be 30yrs old from 1991) they immediately smelled some gas coming from the unit and advised we replace it right away. Although they didn’t even have an opening on the schedule for that week, just two days before the big Memorial Day weekend, Jason offered to pick up the job after his others were complete the next day, even though it meant he’d probably be working late. He showed up the next day and got the water heater swapped out in no time. And he went above and beyond when he handed me a part I mentioned the day before that I’d just discovered I needed to fix a running toilet. A very nice gesture which saved me a trip into town to go find the part myself! On one hand I couldn’t believe he would go out of his way like that for us, on the other hand it was the exact level of service we’ve been receiving from this company every time we work with them, going above and beyond the call to make us undoubtedly satisfied customers!This company proves to be the best in the business, offering great prices for the best quality products, with the best warranties, and the most professional service. When they visit, they are on time, clean and professional. They are quick but don’t cut corners. When they’re done, everything looks perfect, you feel comfort knowing the job was done right, and that you have a reliable new system in place for years to come.We look forward to working with this company again on future system upgrades we plan to invest in at our property.
16:01 01 Jun 21
Rance, was professional, polite and thoroughly explained the repair needed, along with all the service options available to me. I would highly recommend Aquarius Home Services.
16:40 28 May 21
The representative did a complete job. He explained everything and made sure every part of our system was operating at peak levels. He also shared advice on what to do in the future to best run our system. He was very courteous and professional.
22:54 27 May 21
Brent was knowledgeable and didn’t shy away from any questions I had. He came prepared and ready. He was able to find an easier solution to our water lines and saved us a lot of hassle of dealing with sheet rock on our ceiling. Very pleased with his service.
19:24 27 May 21
Trevor is absolutely fabulous, great guy, very friendly, nothing but good to say, every time he comes out, 👍
19:52 26 May 21
Job well done.
16:05 26 May 21
Excellent services by Trevor from Aquarius Water Services in Bemidji, MN on my Kinetico water softener.
18:16 25 May 21
We always look forward to Trevor. He is very professional, knowledgeable and friendly. He is an amazing technician
Cooking with J
17:47 25 May 21
Copper and Matthew were great! Such professionalism alongside being down to earth and very nice. They explained everything thoroughly and didn't make me feel stupid for asking any questions. Very helpful and kind!
14:06 25 May 21
Cory was great! Very personable, polite and knowledgeable. Worked hard and had my hot water heater replaced quickly.
13:01 24 May 21
Rory checked my water softener and drinking water system. Took the time to not only test my kinetico water but explained what was wrong and options to fix it. I appreciated the effort it took to make everything right. I had peace of mind to know my water is safe to use.
18:29 22 May 21
I had my Kinetico system installed yesterday and it is early yet but I reallythink I am going to appreciate that I had it installed.Water quality seems very good.The main reason I am writing this is because of the excellant job the installer Brent Hoemberg did.Was very courteous,worked very efficently,quality workmanship and was very thorough explaining how system worked.He went over things I could expect and what needs to be done in the fall whem we take system out for winter.Brent was very knowledgeable about the system and was a great guy to talk to.
Grant, Deb Armstrong-Hart
18:19 21 May 21
Cory did his usual fine job, everything is working well, everything cleaned up when done.
15:15 21 May 21
As always, Trevor was great. Personable, helpful, and informative. Love getting the e-mail, text, and phone call to let me know he's coming. Great company to have. Thank you.
21:23 20 May 21
Technician Jeff got everything in our water system squared away, explained to us. We appreciate Aquarius’s consistent timely response and the care they take to keep our home clean - Jeff even brought his own entry floor mat on this rainy day! Only wish they had HVAC techs over here in Hayward area.
17:34 20 May 21
We just had a new Kinetico water system installed this morning by Cory from Aquarius Home ServiceWe couldn’t be more pleased on how courteous he was. After he neatly installed the system he went through the operation of it with us. We look forward to using this system for years to come. Thank you for a job well done.
Gary De Moe
17:06 20 May 21
Brenden Pagel, our service technician, arrived promptly, performed a series of testing checks, explained each step in a comprehensive manner, and, all while engaging covid-19 safety protocols.
12:09 20 May 21
18:26 19 May 21
We’ve had Kinetico for many years and have always appreciated the high level workings of the water softener. In fact it’s so well done we didn’t realize that we were supposed to change the filter every six months and it hadn’t been changed for years and still tested soft water. Now they have a system set up for us so that it will be changed when it’s needed. The technician Jared was extremely competent, knowledgeable, non-judging and friendly. We hope he will come back to service our system whenever it needs it.
16:32 19 May 21
Aquarius Home Services promptly scheduled me to have my old water softener system looked at. Rory did a great job identifying the issues and explaining them to me. I now have a new system and my concerns were met. Rory was responsive and got me on track with a schedule for future maintenance, something I was lacking.
20:11 18 May 21
Jared was the technician and he was a delight, efficient and so very professional !I am grateful to have this kind of service.
16:22 17 May 21
Not only am I happy with my system but I couldn't ask for better service, Brenden Pagel was more knowledgeable than he gets paid to be! He was beyond professional and was able and willing to answer every question I sent his way even if it wasn't directed to the system he was working I. He helped Aquarius Home Service, Kinetico build a customer for life.I'll be requesting him to come back!5 STARS over and again.
03:56 15 May 21
Andrew provides excellent services always go above and beyond making sure our water system is at optimal performance. This last visit he took the time to find the root cause of intermittent leaks and replaced the defective part that had hair line cracks. He also took the time to show me the best techniques to replace the coarse filter. I call him Fivestar Andrew
22:44 14 May 21
I got a lot of really good information on my water softener and how to avoid a flooding issue in the future. Great info on a drinking water system, sensors, and future maintenance of my Kinetico system.I was very happy to know my Kinetico system is working very well.Joe get a 10 from me. Thanks.
18:37 14 May 21
Mark did a great job with our water heater. This is the second time for separate issues I had to use Aquarius and I am very pleased with the service. I requested to use the orginal plumber John unfortunately he was off but Mark did just as good of a job and very personable and professional. Thank you for being there for us when we needed the job done.
16:15 14 May 21
Worked with Rob for my consultation and James for the install of my water softener. Rob was very friendly and professional and I appreciated his recommendations for my needs which seemed very reasonable. Install was only 2 days after consultation and James was also friendly and professional and made sure to explain all I needed to know. I really appreciated the prompt response from Aquarius, especially right now when its so hard to find good contractors for any sort of household work.
19:11 13 May 21
Mike K. is an awesome person!
18:05 13 May 21
Brent did a fabulous job. He explained the system well and we look forward to clean water.
15:41 13 May 21
Techs showed up time, did a great job and kept is informed every step of the way. I would highly recommend Aquarius to anyone!
JT 'Datasavage' Savage
13:36 13 May 21
I will say that I found it a mistake to trust another plumber and I am glad I reached out to Aquarius. The gentleman who came to our home was professional, and polite. He explained everything, offered suggestions and fixed the issue. He didn't try to upsell but did tell us suggestions going forward if we would like to improve the quality of our water. Will be using again and again for service.
01:15 13 May 21
This service is amazing. Inexpensive and thorough, they come regularly to carry the 40 lb softener salt bags downstairs and fill the reservoir, then check the system including the RO filter under the sink. Plus, this time, we needed help with plumbing connections. No problem at all. They even moved up our appointment to get it done earlier.I recommend this service and hope they stay around while I age...gracefully. 😉
14:58 12 May 21
Very happy with the install. Pricey, but worth it immediately.One of the plastic tubes connecting bolts had a small leak we noticed a couple hours after install. Their technician came out that evening at 7:30pm to replace the defective connecting bolt. Try getting your plumber to do that!
12:55 11 May 21
Mike is great! Friendly, on time and efficient. Knowledgeable about the product and services.
04:47 09 May 21
Your people are the best ! From my initial phone call with Leigh Ann T, customer service representative, to our water specialist Bryan M. who is very knowledgeable on the product line, and pricing. Our master plumper Dave G. who turns copper pipe into an art form and Jason A service technician who takes pride in his work and makes sure I understand everything on our reverse osmosis system . He also helped me set up my phone with filter change reminders.We are proud to be part of the Aquarius / Kinetico family Thank you. Glen and Julie Stahnke
Mary Jo Schnell
20:05 07 May 21
Jake checked the water and water softener today...everything checked out great!! He also delivered 11 bags of salt. He was kind, helpful, thorough, and knowledgeable. Thank you, Jake
17:07 07 May 21
Service tech was very knowledgeable and willing to put in the effort to find the problem. Discussed all options available. No pressure to commit. Definite going to consider their estimates.
21:15 06 May 21
Cory knew right away the problem. He fixed it quickly. He was very polite and wore his mask and foot coverings.
19:07 06 May 21
Travis showed up to do the installation of our system. He was fast, friendly and very knowledgeable. Aquarius was able to help us with poor water quality from our new well which was very high in Iron. I highly recommond Mark, Travis and the rest of Aquarius to anyone dealing with water quality issues.
17:46 06 May 21
We had issues with water smell and hardness due to well water. And we had Aquarius come to install kinetico was softener and reverse osmosis for drinking and cooking. They were professional and did an excellent job. Thank you
17:42 06 May 21
How was great, on time cleaned up when he was done, hardly knew he was here for service. All is working great once again.
16:03 06 May 21
Great job as always! Thanks!
17:28 05 May 21
Trevor was wonderful, prompt, efficient and friendly. Having Kinetico filtration has made a huge difference. We no longer have rusty toilets, showers, or sinks. We also got the drinking water option. It’s great not having to lug 24 packs of bottled water in each week and I like the effect this will have on the environment.
22:36 04 May 21
We had the privilege to have Lee Morris! He was great and very thoroughly attentive. I definitely would recommend him to anyone as a tech. He was humorous and assertive. Thank you Lee and making a decision to go with Aquarius Company and purchasing with Kinetico.Sincerely Valuable Customers,Raymond and Stacy BrennyThank you for coming through so quick!
19:46 04 May 21
17:23 04 May 21
Shawn Ross was awesome. He Did a great job of explaining all his work and how the Kinetico system operates. Took his time answering all of our questions completely. Thank you!
08:34 04 May 21
James the technician that performed the RO system today was prompt and polite. The installation is secure and plumbed cleanly as compared to our previous provider. I would recommend him and his company to anyone.K.B.Nelson
18:06 03 May 21
We had such a good experience! Wayne came and looked around, examined the unit, inside by the breaker, and out in our garage. He did a good job explaining the issue, even took pictures for us to see and explain to us. Before he even did anything he gave us a quote as to what it would be and options we would have. After he was done, he gave us a nice report and wrote down his own notes for us. Would definitely recommend them!!
14:38 03 May 21
Rory did a nice job of servicing our Kinetico system. We really like the Kinetico system.
16:36 30 Apr 21
Just got the new water system installed, Brent was very good, clean and professional. It looks good and is placed perfectly without using much floor space.
01:42 30 Apr 21
Very professional and responsive. The Salesman (Kevin) was friendly, knowledgeable and gave us a detailed analysis of our water along with options for making the water better. The installer (Cameron) was prompt, efficient and was open to our suggestions on equipment location. He gave a thorough explanation of the system and maintenance. We were very unhappy with Culligan and looking forward to our new system.
21:35 29 Apr 21
Excellent service and professional as always! Our recent service all technician (Brendon Pagel) was very knowledgeable and explained things well. Keep up the good work!
18:41 29 Apr 21
Jake is awesome! He is very thorough and informative.
23:11 28 Apr 21
Service was excellent Blake was very informative He installed new water filters He also did maintenance work on our Aquarius system.
18:10 28 Apr 21
Very knowledgeable kind clean respectful and a fellow patriot!! Couldn’t ask for more
17:50 28 Apr 21
Wonderful customer service. Easy to schedule, flexible hours, both the sales man and the technician were a joy to work with.
21:24 27 Apr 21
Brandon Pagel was the Service Technician. He did a great job. He came to service our water softener. He was able to find out what was wrong quickly, and fix it. He also tested our water both when he arrived and after he had fixed the water softener. He was very professional in dealing with us, and was very good in explaining what had happened and what we could do to prevent it from happening again. We were very pleased with his work and would ask for Brandon Pagel to be our Service Technician for any future service calls.
20:10 27 Apr 21
Honest and knowledgeable and good guys to work with.
19:41 27 Apr 21
Came when they said, filled it salt, verified stlll working properly after10+ Years
Taofeek Kehinde Bayo
17:44 27 Apr 21
Good service as expected.
18:45 23 Apr 21
Rory was very thorough and knowledgeable. We appreciate his extra attention to detail and useful suggestions. Thanks for great service!
21:44 21 Apr 21
The technician was on time, knowledgeable, and provided a clean professional install. Couldn’t be happier with the service! Thank you!!
19:37 21 Apr 21
Brent was very pleasant, as helpful and informative as he could be under the circumstances.
00:33 21 Apr 21
I've been trying to work with Culligan for 3 years to get clear water. Aquarius comes in and in a matter of minutes after installation the issue is finally fixed! Wish I could post before and after pictures of the water in the toilet. I'm impressed.
17:08 19 Apr 21
After moving into a new construction home, we were dealt with finding a water softener to put into our home. After countless reviews and YouTube videos, we chose Aquarius/Kinetico. Jennifer H (our technician) came out to our home and tested our water and she was the best! She explained things in great detail and customer service was clearly her focus. She was able to set us up with the system we wanted based on our needs. Kyle S and his partner were great! They called ahead of time to make sure we were prepared for their arrival. They installed the system in the time frame they said. And then took the time to explain the system and how it works so we felt confident in maintaining it from here on out. Highly recommend Aquarius and Kinetico for your water treatment needs!
16:49 16 Apr 21
Jeff was friendly and efficient. He ensured everything was working correctly and fixed my initial problem.
15:02 15 Apr 21
Fast, efficient, friendly, informative, and extremely tall!
22:24 14 Apr 21
Jeff showed up when he said he would and carried out the repair in a courteous and professional manner. We are delighted to have our reverse osmosis system back!
18:18 14 Apr 21
Travis was very knowledgeable, courteous and informative , answered all of my questions. Did an excellent job of explaining things.
16:21 14 Apr 21
Polite, fast, and knowledgeable!
22:28 13 Apr 21
John W was helpful, professional and fixed a major issues at my home. I trust the Aquarius team and my house functions better because of their water systems and assistance with all my plumbing needs.John, you rock!
Mary Ann Nystrom
21:52 12 Apr 21
We have used Aquarius for twenty years with good experiences every time. Rory was friendly, kind, professional, and efficient. He patiently explained everything and did a great job installing our new water softener.
18:43 12 Apr 21
Amazing people and the best and easiest to work with. Definitely worth every penny!💖
14:36 12 Apr 21
Awesome service and timely! Highly recommended.
03:48 10 Apr 21
5 stars all around. Friendly and knowledgeable staff, great products and several options to fit any needs. Prices are fair when you consider the quality of the product and they truly stand behind their brand. Everyone I worked with during this process was a pleasure to work with. I will be recommending this team to anyone and everyone
20:24 09 Apr 21
The people from Aquarius call,text they were on the way, also sent reminders in text the day before .Jared my service man was nice and polite and did a first rate job . They also bring a placemat outside not to drag in any dirt and wore plastic bags on shoes to keep your home clean . Would highly recommend this company.
18:50 09 Apr 21
Technician James Fry was professional and put in extra effort to be sure our new system was installed just as we wanted. We are pleased with results.
Ken and Nicole Wertman
14:41 09 Apr 21
Great job. Very professional and reliable
17:33 07 Apr 21
Excellent service. Explained everything. Very professional.
14:45 07 Apr 21
Great service tech
00:29 06 Apr 21
Excellent service thanks
03:09 05 Apr 21
Andy, Darrin, Wayne M and Kris. Super informative. Cleaned up after themselves. They have to come back to do some work and left materials all nice and tidy being very considerate of children living in the home! Thanks fellas for all you do!
23:46 02 Apr 21
Great folks to work with and explain everything to you in detail with the system and the water sample taken at home.
16:59 02 Apr 21
We are so happy with Aquarius Home Services. Eric was so knowledgeable about the system. He was so efficient and showed my husband how it all worked. He even took our old system we had with him. Everything Todd the salesman said they would do, they did! No empty promises! We are beyond excited to have this new system and great water!! We are so glad we made the investment!
16:04 02 Apr 21
Kinetco water system maintenance - excellent service!
00:34 02 Apr 21
Brent showed up exactly as described. He was knowledgeable, efficient and talked through the whole installation process. Explained what all the parts did and why they are necessary to help get our water back on track. Oh and the water is top notch.
David W Johnson
17:04 01 Apr 21
Technician Joe K was very helpful and informative. Not the best news but truth and he gave me info and I appreciate his honesty and integrity. Thanks.
14:49 31 Mar 21
Very quick response to our Kinetico water softener not working. After 20 years it died. Rory our service repairman was very efficient, knowledgable, and thorough. He had us back up and running by the afternoon.
01:22 31 Mar 21
Moved water pipes as part of my basement remodel. Service and price was incredible
21:59 30 Mar 21
Excellent professional service! Wouldn’t use anyone else!
01:56 30 Mar 21
James did a great job installing our Kinetico water softener! He was very informative in answering all of my questions. Would highly recommend Aquarius for their great employees and professionalism.
23:14 29 Mar 21
Very prompt and polite service technician. Made sure that I was clear on what he did and what to watch out for. Very happy with our Kinnetco water treatment system and the service we get from Aquarius.
22:29 29 Mar 21
Extremely friendly and helpful
19:38 29 Mar 21
Kinetico service Blake. Excellent!! Found issues under warranty I wasn't aware of. Very thorough and professional. Would definitely recommend @
00:50 27 Mar 21
On time, easy to work with. Always professional
22:41 26 Mar 21
Cooper was great and very professional. He helped explain everything and was in and out I no time with the install.
15:35 26 Mar 21
Blake did an excellent and thorough job repairing my water filtration/softener system. He was timely, friendly, respectful and very knowledgeable. I appreciate the high level of quality with the service he provided.
22:53 25 Mar 21
Had awesome service, so friendly
20:42 25 Mar 21
Good communication. Punctual. Professional. Conscientious and quality work. Very appreciative of the business. Extremely happy with the results!Update 3/25/21: Derek performed annual service. Very happy with the attention to detail and personable visit. Realized the importance of the service contract and renewed. Our system is the best!Another 5 Stars!
18:08 25 Mar 21
The service was exceptional. The service person was very friendly.
17:56 23 Mar 21
Very knowledgeable and personable technician
12:42 23 Mar 21
We were very pleased with Travis's work. He was on time and very polite and worked very efficiently to accomplish the task. Thanks.
17:12 22 Mar 21
Thanks Brent! Very helpful and informative.
16:58 22 Mar 21
John was very knowledgeable and friendly and took care of the job in a timely manner. Thank you!
01:36 21 Mar 21
Ease of scheduling an appointment, excellent service and education from Rory, service technician, regarding drinking water system and water softener.
21:07 19 Mar 21
Our cabin’s heat went out causing the pipes to freeze with major damage to our Kinnetico system. Lee from Aquarius Home Services was assigned to assess the damage, which turned out to be worse than we originally thought. Lee is straightforward, transparent and an expert in his field. I appreciate his calm demeanor and can do attitude as we figured out the heart of the issue and next steps. I wholeheartedly recommend Aquarius Home Services and Lee, and look forward to working with them to get our Kinnetico system (and cabin!) up and running in good working order in the near future.
19:05 18 Mar 21
Will was a very knowledgeable technician. He answered a lot of questions we had, was friendly and did a great job with the service call.
18:22 18 Mar 21
We just got the water system put in today! We are looking forward to the soft water!! The service was fast but efficient. I wish I could remember the guys name that put this system in today! I'm horrible with names. The guy was amazing and explained everything very well, needless to say I didn't have many questions because he had covered all of that for me. Great work!!
16:30 18 Mar 21
Brent was very timely and courteous as well as knowledgeable. Thank you!
23:09 17 Mar 21
Great experience! Brian came out on a Monday evening and tested our water. We had really really hard water. The very next day at 8am James came and installed our new kinetico system! We absolutely love our water now! Thank you so very much!! If I could give you guys a higher than 10/10 I would!!
17:34 17 Mar 21
The crew at Aquarius is always professional and friendly! I have a Kinetico water treatment system and they change the filters twice a year. It’s always been a pleasant experience.
23:09 16 Mar 21
Well ... lol. Jaco did the well flush and installed new take and pipes. These guts were very professional and did an outstanding job.Eric was the tech from Aquarius and he did an amazing job also!!! He was Very Professional, thorough and installed a new water Softener, R/O system and HoT water heater...all in record time!!.Everyone cleaned up after themselves and were a joy to work with!! I would Highly recommend these guys!!Thank you!!❤
18:14 16 Mar 21
Fantastic to work with
20:59 15 Mar 21
We needed repairs for our water conditioner. Sean arrived when he said he would, provided a timely estimate and options for repair. He left no mess and had it fixed in no time. We appreciate the booties and the rug he put down at our front door. Thank you.
17:45 12 Mar 21
Aquarius is always very professional and walk you step by step on what you need to understand about your system. We have a kinetico water treatment system purchased through Aquarius. The warranty is 10year but you get the right technical support every time you need it.Thank you for all the hard work and support.I would definitely recommend them!
23:19 11 Mar 21
Kinetico water system regular maintenance. Service tech was Blake. He’s very efficient and professional. He has a very personable demeanor and is enthusiastic about getting the job done correctly.
01:07 11 Mar 21
Excellent customer service, very thorough with explanation of repairs and kept in contact of all service.
20:33 10 Mar 21
Great Kinetico service always! Trevor is very good at what he does, and is very honest and goes the extra mile on behalf of his customers. Both Trevor and Kinetico have been extremely fair with any service needs we have had. Thank you for that, we couldn’t be happier!-Candy Hansen
16:29 10 Mar 21
Aquarius is wonderful. ...and the technician,Will, who came to our house today was outstanding !!!!! 10 ++++
03:21 10 Mar 21
Quick, courteous and knowledgeable. They gave us the facts about our water and were not pushy at all. We found a water solution that fit our home, and it was installed 3 days later.If you are at all curious about what is in your water and how you can make it better, give them a call.
02:54 10 Mar 21
Cory did a great job as always and so helpful.
Sue Van Den Broeke
23:50 08 Mar 21
Brent was knowledgeable, helpful and easy to ask questions to. He solved our problem with the humidifier and furnace in a timely and efficient manner.I highly recommend him to troubleshoot and solve HVAC problems
14:08 08 Mar 21
I was very pleased with the service, and he answered the questions I had about the furnace and heat pump. He was in and out quicker and was very thorough! I also have installed the entire Kinetico water system, and am also very pleased! I have excellent service on both systems! 3/8/21: we had our 6-month checkup, and everything was great! He explained a few things, he installed salt, and he was on his way. We are still very pleased!
18:51 06 Mar 21
Great folks, answered all questions, everyone we have worked with has been fantastic- highly recommend
13:50 06 Mar 21
Derek from Aquarius was amazingHe was very professional, clean and even put booties on his dolly.Great jobGreat waterThank youMark Woychik
18:45 05 Mar 21
Very prompt and helpful and nice personality! Thank you!
22:40 04 Mar 21
Rory changed my Kinetico filters today, very nice gentleman, he was speedy and nice to work with.
20:45 04 Mar 21
Awesome customer service! Jason our technician knew everything about our system and was very nice!
18:39 04 Mar 21
Brendan was excellent at explaining the kinetico equipment to a novice well user.
18:38 04 Mar 21
Your technician Brendon Pagel was very courteous very professional and very informative
16:42 04 Mar 21
Brenden did a great job checking and then explaining what was going on and what we need to do .
03:33 04 Mar 21
John did a Outstanding Job.
21:29 03 Mar 21
We had hard water with sediment issues and wanted reverse osmosis. The immediate callback when submitting a request for their service was impressive. Both the sales and installation people were exceptional. We wanted a system that did everything we need and will still be around in 10 years when we need filters. I'm completely satisfied and would recommend.
19:44 02 Mar 21
Rance was great. Very professional and gave us sound advice throughout our filtration system replacement and maintenance.
17:54 02 Mar 21
Done a great job always welcomed Back
18:24 01 Mar 21
Rance came out on time and gave me a honest overview of my current water softener, made some recommendations for better water and took care of everything.
16:09 01 Mar 21
Lee is a very pleasant person and explains everything he’s doing in a way that all can understand. Always a pleasure.
15:07 01 Mar 21
Excellent customer service!
16:24 26 Feb 21
John was great. he got my system back up and running quickly and explained everything to me on maintenance. would highly recommend!
19:14 25 Feb 21
Mike did a good job with the installation of the Edge Optimum system and took the extra time to listen and answer my many questions. Very pleased customer!
17:24 24 Feb 21
We have always had a great experience with Kinetico. Filters changed and serviced top notch. We are happy with our Kinetico water system.
Joseph & Traci Schultz
16:25 24 Feb 21
James was fantastic! He worked quickly and explained everything. He also went above and beyond for us.
Paul St Onge
18:59 21 Feb 21
Your technician was pleasant and ver knowledgeable
22:26 19 Feb 21
Eric from the Mora MN store came out and gave my wife and I a recommendation on a needed upgrade of our 10 year old system. He so very knowledgeable and confident about his recommendation. We went with it and James 2 days later came out with the products needed and installed them. James was also professional and obviously well trained. Both answered all my questions and my wife and I are both very happy with the sales and service we got. 5 stars!
21:02 19 Feb 21
Great service as always and appreciated receiving a clear explanation of the problem and options to remedy it.
17:24 18 Feb 21
Will was a FANTASTIC instructor. Very personable and thorough with explanation. He was punctual while still being patient with the customer.
16:44 18 Feb 21
Problem with my water softener. Technician (Blake) was super. Very informative and showed me step by step what he was doing. I would definitely recommend him to others and will request him in the future.
00:15 18 Feb 21
best place around was really kind and very nice to work with they were fast to show up very friendly and great people I recommend them over any in town. thank you guys so much.
00:53 17 Feb 21
I had them out to look at a system I currently have . They were very professional, on time and explained things in a way I could understand.I will ask my family what they think and go from there.
17:35 16 Feb 21
Tony arrived within the timeline I was given. He was very professional and kept me informed. He was great to work with and I would highly recommend Aquarius to anyone.
16:32 15 Feb 21
Would be nice if have an ETA when tech departs to destination. The call 20 minutes prior was nice. Trevor was great!
19:24 12 Feb 21
19:50 11 Feb 21
We continue to be very pleased with our Kinetico system. The rates are competitive, the service is exceptional and the efficiency of the system greatly reduces trips hauling salt. We would happily recommend this system to anyone. When we moved from Champlin, MN to NW Wi, we left behind a complete Kinetico filtration system ("Big Blue). We inherited a competitor's system in WI and, after several attempts to get satisfactory water, switched it over to Kinetico. No regrets except that we wonder why we waited so long.
16:00 11 Feb 21
Very quick and professional
15:19 11 Feb 21
Kinnetico/Aquarius specialist was Mike. Notified me prior to arrival, I love having the picture attached to the confirmation verifying the tech. Efficient, very courteous & helpful! Thorough diagnostic; explained the filtration system in my home so I am able to pass this knowledge to the new homeowner and left his card as well!
23:09 09 Feb 21
We are very pleased with our new water system! The installer and I discussed exactly what was best for our needs and it got done! We are on well water that is acidic, we were able to balance the PH levels to the house water and also feed the sprinkler system with PH to help our beautiful landscaping, with a bypass to the sprinkler system if need be. Great people to work with! 100% recommended system
20:56 09 Feb 21
Great service, quick response. Kept me updated with arrival time by text and phone call. Knowledgable repairman.
00:59 09 Feb 21
We had an emergency issue with our Kinetico system that was draining our water pressure. Rory was able to fit us in, diagnose the problem and fix it. We are very happy with the level and quality of service we continue to receive from Aquarius.
00:19 09 Feb 21
Super friendly and quick to diagnose the issue.. Highly recommended 👌 👍 Thank you so Much Darrin !!!
21:10 05 Feb 21
Cory was great at figuring out the problem and coming up with better solutions.
20:48 05 Feb 21
John Warnke did an awesome job and very friendly. And i think our dogs made a new friend.
18:54 04 Feb 21
Excellent Kinetico service man! We had update with new equipment Jan 2019 to a larger system & new water heater. Existing heater had a recirculation capability so water would be warm in toilet tanks & avoid sweating in summer. However, we no longer had that after new installation. On various service calls I would tell the person about this. Also how long I had to run water in kitchen (right above where heater was) We are on a septic system and are careful about how much water we use. Each time they said it was hooked up the same as the old water heater. However none was a plumber. Today Brent, who is a master plumber, was my service man. He found the reason very quickly. A valve simply needed to be opened to allow recirculation! So simple!Problem solved after 13 months!! Thank you Brent!!Now I won’t have to waste water by running it for minutes, to shower, to wash dishes, etc. My salt consumption will be less too!!All of the Kinetico service men have been great, but this problem needed a specialist! Glad you have plumbers on your staff!! This family is VERY happy to get hot water fast and we love our Kinetico system!! Thank you!
15:48 04 Feb 21
serviced my Kinetico system
19:36 03 Feb 21
As always we are happy with Trevor's service for his company, Kinetico ofBemidji. He is thoughtful and answers our questions.Thanks Trevor for taking care of the problem!!!
22:33 02 Feb 21
Jason was the greatest. Curteous, friendly, knowledgeable and thorough.
20:33 02 Feb 21
Cory was very knowledgeable and was more than willing to share his knowledge about water quality and system maintenance with me. He helped me make the informed decision to replace my existing water softening system with a Kinetico premier series softener and expertly explained how everything works. He was extremely polite and insightful. I would recommend Aquarius Home Services and Cory Hanson to anyone looking for expert advice and/or service related to water treatment and plumbing!
15:13 02 Feb 21
Every single time Aquarius comes out the customer service is superb. Cory, especially, takes the time to go over everything. He ensures that we understand each topic and always asks if there’s anything he can help with. This kind of skill/friendliness is lost in most companies these days. This on top of the great products makes me happy to continue to use y’all.
17:15 01 Feb 21
Brent was our technician today.
19:36 29 Jan 21
Justin came to do the installation of the konetico system and did a nice job.I like how konetico let's a person know when they're coming and actually show who's coming. Great system and believe will be a great working water clarification system as well.
01:46 28 Jan 21
We received service in a timely and professional manner. I particularly liked how he educated me on the product.
22:42 27 Jan 21
The best quality water system in our area! The technicians were personable, knowledgeable and professional. The system has been working great for removing our very hard and very rich iron in our water. Highly recommend.
16:38 26 Jan 21
We have had the same guy come out to fulfill our service contract a few times now! He always does a fabulous job and is good a explaining everything! We are very happy with this company!
15:51 26 Jan 21
Great customer service!!
00:41 23 Jan 21
I had Aquarius come out today to change filters in my ro. Brendon Pagel (the tech) arrived when he said he would & performed the service. He was knowledgeable & personable, kept me informed of everything he did. He answered all of my questions & let me know of things I could do to make the system better. Brendon did a great job & only backed up why we chose Aquarius.
18:41 22 Jan 21
Brent installed our Kinetico whole house water system this morning. He called to let us know he was on his way, and what time he would arrive. He introduced himself, and asked to see the installation sites. He asked if we had questions, and then got right to work. He was very pleasant throughout the process, and made us feel confident that he knew what he was doing. After cleaning up the worksite, he gave us a tutorial on how everything worked asking several times if we had questions. We were very satisfied with the whole process. Thanks, Brent!
19:46 19 Jan 21
Very informative and educational on how the system works, when to add salt pellets when to change the filters etc.
15:54 19 Jan 21
Jeff was GREAT! Our second appt. with him and each time, he's exceeded expectations!
19:59 16 Jan 21
Andy and Darrin gave excellent service today. They were very polite and efficient and bent over backwards to help me and get their job done.
23:42 15 Jan 21
Our heat went out one January afternoon. They had a tech here in an hour and furnace back up and running shortly afterwards. Our tech, Cory, was professional. He wore a mask and covers on boots. Would recommend.
22:50 15 Jan 21
Cory Hanson was fantastic! Professional and informative. He didn’t push anything and provided logical explanations for the work he performed. It was a pleasure to work with someone who had the plumbing experience, along with the Aquarius brand of offerings. Would recommend to anyone! Oh and the water is FANTASTIC!
22:09 14 Jan 21
Rory did a great, thorough job and was an excellent educator.
20:06 14 Jan 21
Very knowledgable tech. He took the time to answer all of our questions. On time and very thorough in servicing our system.
15:37 14 Jan 21
There is a reason that Kenetico has such an outstanding reputation. They have great products and marry them with exceptional service.I was given an honest assessment of my water quality and an appropriate solution. There was no attempt to sell me unneeded equipment to achieve some ‘perfect’ water condition.The selected equipment was installed on time and professionally. The work areas were cleaner after the installation than before. Derek took the time to ensure that I understood the system, the maintenance needs and performance expectations.I could not be happier with my selection of Kinetico.
14:59 13 Jan 21
Cory does an excellent job servicing our water system. He's very knowledgeable and keeps me informed of what he's doing and why. He's been our technician for a little over a year now and I look forward to him continuing to take care of our water system in the future.
00:11 13 Jan 21
Awesome job! Our house is old and has some issues with the plumbing to begin with. Technician did a great job and was always respectful and informative. His name was branden and he was still new at the time of this review. He did a great job. Absolutely zero complaints and would recommend using Aquarius and their staff, especially branden.
16:51 12 Jan 21
As always, Aquarius service people do a thoughtful and thorough job. We have their water conditioning systems in our home and cottage and the water is sooo good. Hanson’s Plumbing has done other work for us and we have been very pleased with it.
15:32 12 Jan 21
Cory was amazing. Very knowledgeable even though I was not 🙂 simple fixes in a very timely manner. Very positive and polite. I would recommend them to anyone.
19:56 11 Jan 21
Brent kept me informed about his arrival time. He was quick and efficient in replacing the filters on my filtered water system and checking on the water softener. He explained what I needed to do after he left to flush the filtered water system.
13:58 09 Jan 21
John was not only very knowledgeable, but also very friendly and helpful. He answered all of my questions to satisfaction, pointed out things that I had not noticed or considered, explained to me the things that I could do to maintain and improve the home on my own, and fixed several of the quicker things that needed to be done, all in the short time he was here. I would definitely enjoy having him back to work on the larger jobs that he was not able to remedy immediately.UPDATE: Since the work above, we've had John back to correct the pipes under our kitchen sink and install an In-sink-erator, and then later we had him back again to install a new water heater. Both times, he was friendly, informative, and answered all of the varied questions that I had which were not related to the work we had called him out to do. If we have more plumbing work to do, we will definitely try to get him again.
02:18 09 Jan 21
I had Mark and Corey Hanson from "Aquarius Home services put in a Water Filter System today...they where in my crawlspace under the house and in a small laundry room from around 7am to after 4 and my wife and I are extremely happy with the professional work and now having great tasting well water without the worry! Thank You!
16:44 07 Jan 21
We had our water softener serviced. Carried salt down for us, which is very much appreciated!
18:55 30 Dec 20
Very courteous and knowledgeable from start to finish with everyone I was in contact with at Aquarius. Would highly recommend. Our Kinetico water system is a major upgrade from our previous water system.
22:59 29 Dec 20
Very efficient and courteous. Very knowledgeable with the system they were installing. Would highly recommend Aquarius Home Services.
22:29 29 Dec 20
Technician was very professional and knowledgeable, did a great job was very efficient
21:39 29 Dec 20
We recently requested a Kinetico visit. we were surprised and pleased we were able to schedule a couple days out.. Our rep, Kevan, was informative, honest and caring. He wanted to do what was best for our situation. We purchased a system, set up a delivery and installation date. We are very happy with this company, sales and service personnel. Happy New Year!
Lindsay Von Argonne
20:01 28 Dec 20
Aquarius service technician Travis Erhfurth did an excellent job testing the water at my home and diagnosing the issue with my softening system. He reviewed the results with me in terms I understood and readily addressed the questions I asked. Travis wore the prescribed facial covering and used an Aquarius rug to minimize tracking in of snow. As a dog person, I appreciated his kind attention to the canine household members. I am very pleased with how well the Aquarius company services the water softening system to ensure the unit runs at optimal performance. Thank you for sending Travis today to get my water crystal clear once again. If you have well water, you have to give Aquarius a call. They service the equipment to ensure you are getting the best water life has to offer.
23:44 24 Dec 20
The guy was awesome! Clean and professional. We had some worries and questions about are system, this guy explained everything and put us at ease. Been working with these folks for couple years now and there good folks.
20:52 23 Dec 20
Installed a Kinnetico water treatment system
15:30 18 Dec 20
Great communication from Debbie regarding scheduling, and Service Tech Cory was great! He arrived right on time, he was polite and professional, and explained everything. He had supplies in his truck and we completed our financial transaction before he left. I would definitely recommend Aquarius Home Services!
19:20 11 Dec 20
We have a Kinetico water softener and reverse osmosis drinking water filter system. Their customer service are super helpful and friendly. The service people are always very prompt and professional.They take the extra time to explain how the system works and what they are servicing on it to us. Great product.
17:57 10 Dec 20
Brendon Pagel was the one that showed up to clean and service our home water system. He was very professional and quick and would recommend him for further service of my system.
21:05 09 Dec 20
Service Aquarius water Treatment system
16:19 09 Dec 20
As always, Jeff was knowledgeable, Courteous and professional. Thanks for a great job 👍🏼
19:53 07 Dec 20
Did very good. Explain what had to be done and what parts it needed. Would highly recommend.
NW Wisconsin Real Estate
18:17 03 Dec 20
Great service and AWESOME water!
17:36 03 Dec 20
Great service. Friendly workers.
18:20 02 Dec 20
I would like to thank Kenetico for a professional service visit. Their time in my home was swift and efficient. I enjoyed our serviceman very much , he was polite , considerate, and professional. Both he and the company did us right. Thank you and look forward to seeing you in 6 months.
01:00 02 Dec 20
They did an excellent job of explaining things to us, keeping everything clean and being conscientious of social distancing and masking. Great job!
22:03 01 Dec 20
We had a very good experience with Dave for purchasing the new Kinetico system. Blake was pleasant and very knowledgeable.
19:54 30 Nov 20
Great service great personality the only person I want to do my maintenance!
21:25 27 Nov 20
Jeff Powers was here today. Fast and efficient service. Thanks Jeff!
20:35 24 Nov 20
Did a great job
01:24 24 Nov 20
Installallation TechsExtemely professionalHighly recommend
19:40 20 Nov 20
Rory did an excellent job replacing the flush accumulator on our K5 Kinetico reverse osmosis system. He was very knowledgeable about our Kinetico K5 drinking system and the Kinetico softener that we have. He took the time to answer all of our questions about K K5 drinking system and answered questions about our Kinetico soft water system. Definitely would have Rory come back if that was possible.
21:01 18 Nov 20
We love working with this amazing group of highly tenured professionals. All the guys who work on our vintage home bring years of experience and a positive can-do attitude. Thank you Aquarius!!
17:41 11 Nov 20
Cory Merrill did a great job doing a general furnace tuneup. Friendly, knowledgeable, and got the job done on time.
16:58 11 Nov 20
Service for our water softener system. New filters, cleaning and etc. What a wonderful, careful, respectful and detailed professional. Would recommend him to everyone.
13:51 10 Nov 20
Lee was terrific! He was knowledgeable, thorough and friendly. After looking over our kinetico water softener system, he explained our options and then immediately went to work when we decided what to do. He went above and beyond our expectations and we learned how to maintain our water softener in the years to come. Thanks Lee for your excellent service.
22:34 08 Nov 20
We had extremely hard water with iron....Aquarius in Appleton was great. Set us up with a new system and our water is great now. We can finally drink water from the tap.
19:27 06 Nov 20
Just moved to a house where there were some confusing plumbing issues. They patiently spent some time trying to trace the issues and provided helpful information and were even able to solve one of them while being honest about the potential need for more investigation. I would definitely recommend their services. I previously used Aquarius for a Kinetico home water system and will be using them again for HVAC service. Glad to know a trustworthy organization is available for all of these needs.
18:27 04 Nov 20
Always professional and personable.Our water used to have heavy iron it and this system cleaned it right up!
23:11 03 Nov 20
Rory is a real pro and has a great personality!!
18:41 03 Nov 20
Installation of Kinetico water system
Michael Van Domelen
16:27 03 Nov 20
I am and have always been satisfied with the support provided by John Warnke! John has explained what is wrong and why it may have happened. He is prompt and always friendly! Very much appreciate the service provided by Aquarius!
13:50 30 Oct 20
Rory has great customer service.
12:04 30 Oct 20
Excellent service great K Club visit Thank you
15:04 25 Oct 20
Our annual service by the technician was punctual, courteous, knowledgable and thorough. So glad we decided to have a water filtration, purification system put in our home a couple of years ago. No more arsenic or iron. Healthy living through pure water!!
01:32 24 Oct 20
I received excellent service it will take a day to set then I can use it.
15:03 23 Oct 20
Fast, fair, efficient, professional and friendly.
13:31 23 Oct 20
John was professional and friendly, kept us well-informed about the nature of the problems we were facing and several alternatives to solve them.We’d be glad to work with him and with Aquarius Home Services again.
23:09 21 Oct 20
Very professional and helpful.
20:04 21 Oct 20
Great install crew. Nice compact unit too!
14:52 21 Oct 20
Very happy with service.
00:30 21 Oct 20
Rory was very professional and kept everything clean and was very efficient top notch
21:10 20 Oct 20
Great service, prompt attention and knowledgeable technician. I highly recommend!
00:34 20 Oct 20
The Kinetico team has always been extremely reliable and knowledgeable. It’s a big relief to know the job will be done right. Thank you!
18:59 19 Oct 20
David is a sheer delight. Not only is he a super nice gentleman, he explained everything in detail for me. He made sure that I understood everything he was looking at and things that needed to be fixed, as well as other options for me to consider.Thank you so much for sending him my way.Sincerely, Dana Mitchell
17:18 16 Oct 20
We are extremely pleased and Trevor was an A one technician
17:44 15 Oct 20
Wade arrived on time & even though he had to make a trip to town for a replacement part the entire service call was completed satisfactorily within a very short time.
15:11 15 Oct 20
Travis was super polite and thorough. He gave us options to upgrade but did not pressure us into any decisions. Great work!
16:28 13 Oct 20
Prompt, friendly and knowledgeable service as usual.
15:58 13 Oct 20
I appreciate Aquarius/Kinetico letting me know by text, exactly when they were arriving at my home to provide maintenance on our water softening system! They have always been professional and tidy about their job. I’m so grateful for their kind service people and great water!
15:30 09 Oct 20
Nothing but Happy with my Kinetico Water Softer and Drinking Water Systems - I love my water!Everyone I’ve had contact with at Aquarius Home Services (Sales, Service, and Customer Service) are courteous, friendly and thorough. So glad to do business with people like this.
18:58 08 Oct 20
Brent and Rory arrived on time installed new water softener and drinking system, both were very knowledgeable dis a nice clean job in a timely fashion, Before leaving they went over the installation and what needed to be done.
18:49 08 Oct 20
Cory was very knowledgeable and efficient! Resolved the problems with our water!He followed CoVid precautions when in our home which was greatly appreciated.
14:27 07 Oct 20
Excellent service as always, technician (Trevor) was outstanding! One of the best investments we've made in the past 5 years.
00:03 07 Oct 20
The service technician was on time and very helpful. I'm glad I went with Kinetico.
20:38 06 Oct 20
Friendly, considerate, got the job done and cleaned up well also! Tested both the heat and the cooling, helped program the thermostat and I couldn't be more pleased! I will rest much more comfortably now! Thank you!!!!!!!!!!!!!
20:20 06 Oct 20
We have had nothing but an awesome experience with everyone we've dealt with at Kinetico, highly recommend the product and the people!
17:38 06 Oct 20
Great service. Fixed my issue in no time.
Jim and Sally Boos
15:43 05 Oct 20
Travis was very personable and professional. He explained everything and took a lot of photos of hard see parts. Great service.
16:35 03 Oct 20
Very professional and explained in detail. Not pushy and took time to answer all questions.
20:28 02 Oct 20
They did a great job. Julie answered the phone and was very professional. Jason, the technician, did a super job finding the issue and fixing it. Then, he found some additional issues and repaired them.
19:39 02 Oct 20
Both Derek and Jeremy did a great job! The were on time, professional and very informative when it came to explaining their products and services.
21:44 01 Oct 20
Corey was super helpful and pleasant to work with. He answered all my questions and went over and above what he needed to do. Super job!
17:46 01 Oct 20
Mike was super awesome in figuring out our water issues and going above and beyond for us today. Thank you and thanks for being so kind to our crazy dog too!!
15:47 01 Oct 20
Our Technician, Lee, was extremely helpful, proactive and polite...absolutely top notch!
16:55 30 Sep 20
Wade from Kinetico was excellent! He quickly found the problem and fixed it. Highly recommend Kinetico (their products and great customer service).
22:25 29 Sep 20
Cory did a great job and was very professional. He was timely and communicated well. I would recommend him. 👍
14:15 28 Sep 20
Service Rep was ontime, knowledgeable, friendly. Located and fixed the issue quickly. Very satisfied.
20:12 25 Sep 20
Always professional and a great service!
00:20 24 Sep 20
We are very happy with the Lee M who came to service our water softener. He was very efficient and answered our questions. He was very polite. He wore a mask for his and our safety 👍🏽 Very satisfied with Aquarius.
19:56 23 Sep 20
Mark and Cory did a phenomenal job. Everything went well from getting a quote to making sure things was cleaned up after the work was complete. All information was well presented and every question was answered to my satisfaction in a timely manner. The installation went quickly and is well done with attention to detail which I greatly appreciate.
18:38 23 Sep 20
Very helpful and polite. I will definitely call again when I need something!
16:01 22 Sep 20
Very knowledgeable and great customer service! Did a great job!
19:42 19 Sep 20
The reps from Kinetico are always so nice and helpful if you have questions.
01:43 18 Sep 20
Cory from Aquarius provided excellent service and explained everything thoroughly before leaving!
23:22 17 Sep 20
Wade came in and went right to work. He stayed with the job telling us what he was doing. He was done in no time and left the area as clean as he found it
22:44 14 Sep 20
Jason is extremely professional and personable, as well as knowledgeable. We look forward to seeing him in the spring and again in the fall!
15:35 14 Sep 20
Great service. Thorough and efficient.
14:51 14 Sep 20
He was very nice person
19:23 13 Sep 20
Honest people. I didn’t need their services after all but it was a good experience
18:32 11 Sep 20
Our technician did awesome job. Was here on time And installed our unit so quickly and making sure everything was hooked up and running properly
01:25 11 Sep 20
Brandon did a superb job. I did not have heat. The part that my furnace needed was not on Brandon truck. Brandon was able the fix and clean the existing part and to make it functional again. This was at my lake home which is rural and not near any parts dealer. Brandon was very customer focused and informative. He answered all my questions and was pleasant all the time. Brandon drove one hour and forty five minutes to get to my lake home. He arrived at 5 pm and left at 6:45 pm. I could not be more pleased with the service provided.
20:29 09 Sep 20
John from Aquarius Home Service was friendly and very knowledgeable. We had to have our water heater replaced and he found us the best deal. We have been using Aquarius for years and can always count on them to get the job done. They always fit us in when we have an emergency. Definitely recommend.
21:06 08 Sep 20
Arrived per schedule, friendly, worked fast. Cleaned area and explained how system works. Very pleased with service received.
Grant, Deb Armstrong-Hart
15:45 08 Sep 20
Cory, from Hanson's Plumbing, did a great job installing my hot water heater as well as a new Radon exhaust fan.
15:17 08 Sep 20
Cory was great.
20:29 04 Sep 20
Justin and Travis took great care while working in our home. Shoe covers were worn. Very friendly and knowledgeable. Made sure that I understood what they were doing and how to take care of our system. Great people to work with. I would highly recommend.
17:14 04 Sep 20
Awesome service. Great explanation of how water softener works & how to maintain it properly. Highly recommend!
14:27 04 Sep 20
The technician Jeff Powers was timely and listened to all of our questions and concerns before proceeding with his check. He went over everything with us once completed. He was friendly and informative. Would highly recommend Aquarius Home Services.
14:52 02 Sep 20
Trevor and Rory were excellent! Explained what they were going to do and answered questions with clarity and enthusiasm.Extremely satisfied!
00:31 02 Sep 20
Our technician was awesome and went above and beyond while he was here and changed out the filters too!
15:04 01 Sep 20
The knowledge of water systems and water quality is what makes Aquarius/Kinetico stand out against the competition. I love seeing how well the system works. It has given my family and I a sense of relief knowing we finally have good water. The Techs and everyone I have dealt with have been so caring and friendly.
17:59 28 Aug 20
Service was excellent and professional, showed exactly what was wrong with clear pricing.
20:47 25 Aug 20
What a great experience from start to finish. I initially reached out to two companies in the area and these guys are head and shoulders above the other one, both in the scope of solutions/services they offer and the overall knowledge & demeanor of their employees. Mark was great in the early phases to help us understand our options, costs, expectations, etc. and Cory did a phenomenal job with the install. Everything looked and functioned great, and the equipment was installed neatly and in a convenient location/layout. They were also able to get the work scheduled very quickly. Both Mark and Cory were a pleasure to work with and were very personable and professional. I highly recommend!
20:01 25 Aug 20
Jeff,Very technical and knowledgeable about his product.ThanksTeresa
17:09 25 Aug 20
Great service. On time. Clean and followed covid 19 precautions. They were polite and answered all of my questions.
13:28 22 Aug 20
The technician Derek, was very friendly, professional and helpful, he went the extra mile to make sure the equipment was installed properly . So far we are very happy with the performance of our water softener and purification system.
20:05 21 Aug 20
Mike was great. Very informative and efficient.
17:28 21 Aug 20
My husband and I had the pleasure of receiving not only quality and professional customer service, but on-site service for our plumbing needs. The plumber that arrived at our home was very professional and called us in advance to give us a estimated time of arrival. We were very happy with his quality of his work, at a great price. I would highly recommend both Kinetico and the plumber for any needs. We will definitely continue utilizing their services!
22:30 20 Aug 20
Wade was very timely for the appointment. He was friendly and a good communicator. Communications of appointment were timely and very professional.
22:13 20 Aug 20
Service was quick, accurate, and reasonable. Cory was exceptional to work with. I would highly recommend them.
20:55 19 Aug 20
Trevor Swanson was professional and courteous. He left the installation area clean and demonstrated great workmanship. He took the time to explain the softener system to me and how Kinetico/Aquarius would follow up with ongoing salt and filter maintenance. It was an overall 5 star experience. Thank you! -Dave H.
19:10 17 Aug 20
Excellent service. Very helpful and knowledgeable technician.
21:40 14 Aug 20
Installer was great, helpful and efficient. The entire process was done in less than 3hrs. Highly recommend the system and Kinetico.
22:44 13 Aug 20
Great service. Very professional.
18:20 12 Aug 20
Wade was great. Came early, was very thorough. We've had our system for about 15 years, have been very happy with the equipment and the service.
21:28 11 Aug 20
Jeremy and Derek were informative and professional
01:00 05 Aug 20
Trevor, our technician, was great to deal with. He was kind, courteous and helpful. A mistake had been made by someone at Kinetico outside of Bemidji but Trevor made sure it got fixed quickly. We are happy to have a Kinetico water softener and drinking system!!!
00:00 05 Aug 20
19:35 04 Aug 20
Before Kinetico my water would stain my clothes and toilet bowls. Now, my water is clean and great for drinking water, also.
17:22 04 Aug 20
Brent was courteous, gave us well informed information! Recommend having this g gentleman back for
16:54 04 Aug 20
Jeff provided great service at a recent service call. Love our Kinetico water system!
21:44 29 Jul 20
Kevin Albrecht the sale rep was very informative and explained to me what my issue was and how to fix the issue. Derik Buck the installer was very professional and did an excellent job. He also explain how to download the Kinnectio app and explained the many features that the system that we purchased has. Hopefully, we will be very pleased with this system, I guess time will tell.
20:56 29 Jul 20
Enjoyed the always amazing sales call. Helpful and not over the top.And then the service/install was equally well done. Appreciate the can do and servant hearted attitude of the tech. Competent and focus on detail and cleaned up. Made sure I understood how it all works.
17:36 27 Jul 20
They were fast, friendly, and cleaned up very well. The plumbing looks great.
14:15 22 Jul 20
Brad answered all my questions thanks for your great service!
18:25 16 Jul 20
Very good workers. Very pleasant Did a good job 👍🏻
14:55 10 Jul 20
Friendly. Professional. Careful of surroundings. Listened to my concerns and explained everything. Very satisfied.
20:19 30 Jun 20
I met with John Warnke about a pipe in my basement and shower remodel. He was very thorough when it came to looking at everything. He had a very precise plan once we narrowed the issues. Once it was decided to make the proposed changes he was fast and clear on the steps and was finished in less than an hour. I will be contacting them again for my next home improvement project. Highly recommend.
22:15 29 Jun 20
Jeremy was our salesman . He was great. He gave us ALL options , varying prices for us to choose from . Our installer Brend3n was a dream. fast , excellent thorough install. Was also great at explaining every maintnance operation.Defin8tely recommend!!!!
16:39 26 Jun 20
they came to move my water conditioner out of the way because part of my flooring had rotted out. Very professional even took the time to explain to me what they were doing because I was asking a lot of questions. Kinetico is great to deal with.
11:42 25 Jun 20
Corey was great at his job. He explained everything and answered all of my novice plumbing questions. A great asset to your company.
18:57 23 Jun 20
Service was great!!! Our servicer very nice and made sure to explain everything to me and let us know the next steps to take!
21:45 17 Jun 20
I had 2 separate plumbers at my home for a leaky drain that turned into much more. They were both very friendly, knowledgeable, and explained everything that they were doing (and why). Thanks to Cory and John for a job well done!
22:46 13 Jun 20
Prompt ,friendly and thoroughly professional. Great experience.
14:54 13 Jun 20
Jeremy was very knowledgeable and explained how the system worked in a way we could understand. He obviously takes pride in Kinetico products and sincerely believes in the product he sells. We highly recommend him and the Kinetico system.
22:35 10 Jun 20
Very nice and knowledgeable tech.
17:42 10 Jun 20
Brendon was "Awesome"Very professional, extremely efficient, kind, and courteous. He explained things to us so we understood, and took his time to make sure we were satisfied customers with our water system. Brendon definitely went above and beyond. You can tell he really cares about what he does, which in turn will promote Aquarius by far.Thank you!😊
19:23 09 Jun 20
Another great experience
18:47 05 Jun 20
Called to get a Keurig plumbed into our water line. Becky was able to squeeze us in the following day to get the job done. Travis was friendly, professional and did a great job. I now have Aquarius on speed dial for all my plumbing needs.
17:25 26 May 20
Excellent, as always
18:33 20 May 20
On time, professional, did a quality job.
18:48 19 May 20
Great customer service and very fast install. Very competent service
16:59 19 May 20
Very happy with the service! Brent explained everything to me as he was changing out my water filters. Great company!!
18:54 15 May 20
Mark and Cory were great to work with. Bit more than I wanted to spend for water softener unit but having quality water again will be worth the cost.
17:57 15 May 20
Great service, knowledgeable & friendly.
10:46 11 May 20
Got an appointment quickly. The plumbing professional was knowledgeable and took care of my slow draining bathtub drain. He also looked at the sump pump...he found batteries were out (which I had no idea!) and looked at water heater. Told me I had a few years left on water heater and I plan to use Hanson’s (Aquarius) when it comes time to replace. Didn’t try to nickel and dime me or sell me unnecessary items/services.
20:10 08 May 20
Arrived on time and with a smile to boot! Very professional and would recommend to anyone! Thanks guys. And my dogs approved of the guys too!
16:37 05 May 20
Great service from the technician and the office staff. Thanks!
15:35 05 May 20
Did real good work friendly cleaned up after work was done if need be will call again thank you
22:40 30 Apr 20
Super friendly and polite technicians. Took cleanliness precautions before entering our home and while inside our home. Didn't seem distracted by all the choas in our house between our dogs and a toddler. They also removed our old system and replaced it in well under the estimated time. 10/10 would recommend.
20:38 28 Apr 20
SUPER NICE AND PROFESSIONAL TECHNICIAN. FAST AND EASY CHECK AND MINOR REPAIR! GREAT SYSTEM! HIGHLY RECOMEND THIS COMPANY AND SYSTEM
18:38 28 Apr 20
I am so happy with the service I received today! Eric figured out the problem & was able to fix it TODAY! I am so grateful!
15:18 24 Apr 20
I appreciate the friendly service this company offers. Their communications are clear, complete, and well-timed, which is so important right now.
14:43 15 Apr 20
I have had two complete systems put in, in different houses, and both times they have been polite,quick and absolutely perfect! Kory does an amazing job! We have had John out for emergency plumbing which, he performed perfectly even though the job was super tough. I absolutely love and recommend this company to everyone.
16:30 10 Apr 20
Travis with Hanson/Aquarius was great! Quick and friendly service, explained everything he was going to do up front and quoted the exact price I paid before any work was done. 10/10
13:53 10 Apr 20
Brad called when he was about 1/2 hour away. Got here when we expected him. Fixed the problem and was on his way. Very prompt and courteous. Also fully explained what the problem was
19:04 09 Apr 20
Technician was very friendly and knowledgeable! He laid out a rug at the front door, wore booties to cover his boots, and got everything taken care of! Highly recommend Aquarius Home Services!!
19:13 06 Apr 20
John replaced our sump pump today. He was very knowledgeable and did a great job. I appreciated Aquarius’ communication on John’s arrival time and text messages with updates. They definitely know their stuff and do it well!
20:49 31 Mar 20
This is our first water softener system. Eric was our technician. He was prompt, knowledgeable, and took the extra time to make sure we understood how the system worked and answered all of our questions.
Kara Van Vooren
21:10 28 Mar 20
Needed service on a weekend-technician was friendly, on time, and fixed our situation quickly.
18:54 24 Mar 20
Travis and Justin did a fantastic job. Very professional, friendly and courteous. They did a great job on the install. Answered questions about my new system and two plumbing questions not related to my new system.Mark was also professional and helpful and not high pressure when deciding on a system.I recommend Aquarius Home Services.
05:41 24 Mar 20
Great service, friendly tech. Would hire again!
01:23 12 Mar 20
Did a very good job! no complaints
22:12 10 Mar 20
Very thorough yet speedy installation. They did an excellent job with cleanup when finished. Great to have this Kinetico system!
18:26 09 Mar 20
Text message appointment reminders showed pictures of the salesperson or technician who would be coming, which I liked. Professional, courteous staff, patient with answering questions and giving ample information/instruction.
19:14 05 Mar 20
I am so happy we went with the Kinetico water system. Their service and follow up is outstanding and their technicians are top notch.
23:32 04 Mar 20
I am very pleased with my experience with Kinetico/Aquarius- was given different options and decided to go with a new unit as my Kinetico was 20 years plus old. Your technician Mike K. was not only knowledgeable but a very nice man!
19:38 04 Mar 20
Kinetico was great to work with! Once I met with the sales side the service was schedule within a couple days! Very knowledgeable sales team, and service team! Units are a little pricey, but would recommend Kinetico to anyone!
16:22 03 Mar 20
Great team RJ, Brandon, jeff and Jeremy this was from Eau Claire wi thanks to all they are great
16:09 27 Feb 20
22:54 20 Feb 20
Very friendly and Courageous l
12:59 20 Feb 20
From sales to installation Aquarius is top notch. We moved into new construction condo unit only to find out 8 weeks later our city water was extremely hard and full of sediment and Chlorine. One phone call later Aquarius (Hanson Plumbing) was at our service. Mark recommended the best system for our needs and Cory installed a few days later. Very clean, very respectful of our residence and thoroughly explained the operation of the unit. They wore boot protectors and covered the flooring to protect from dirt or scratches during the installation. Highly recommend Kinetico and Aquarius!
16:19 13 Feb 20
Service Tech (Eric) was prompt, very helpful and informative.
23:16 11 Feb 20
Great customer service during the sale and installation, they explained the system well after the installation, and most importantly, we now have clean, great smelling water for our family! Thanks Kinetico!
21:18 10 Feb 20
Both Travis and Kevin are very knowledgeable, explained everything clearly and cleaned up after! Very professional!!
22:18 05 Feb 20
Very Personable. Loved the dogs. That’s always a plus. Did a great job. Very knowledgeable. Explained everything very throughly. 😀
21:55 04 Feb 20
John Warnke was outstanding. Extremely professional, diligent and provided me all our options. Definitely would call and use again any time I have an issue. Highly recommend
20:18 03 Feb 20
Service technician was on time. Knowledgeable about the type of work we wanted done. If we need any other plumbing work this is definently who we will contact.
17:54 30 Jan 20
Awesome service! Corey performed semi-annual preventive maintenance on our Kinetico water treatment system. He was very friendly and efficient. I highly recommend Aquarius Home Services for all your plumbing and water treatment needs.
15:17 29 Jan 20
Best service available. I would never use another system except Kenitico They’re the best Wade is always dependable
23:18 22 Jan 20
The installler was very good. He was quite skilled in his job, very neat, snd finished the job in good time. We would recommend him highly to anyone getting your Kinetico equipment installed.Lyle and Darlene Gleesing
21:12 16 Jan 20
The technician ,Wade, diagnosis the problem quickly. Had the system operating properly within a short time. He knew exactly what to do. Besides being knowledgeable is has a great personality.
01:37 15 Jan 20
Everything was great!!
21:05 09 Jan 20
Explained my water issues and plan of action to address the issues in a way that was easy to understand. Installed in a very timely and professional order. Totally pleased with the whole experience. Would highly recommend Kinetico water treatment system.
20:23 08 Jan 20
The technician was very informative, very clean, and very knowledable of the system. By the way my husband's name is Cleve not Steve. The technician totally picked up the work area and left it as clean as it was before he came.
18:03 02 Jan 20
Gentleman named Brad from Aquarius assessed my 2006 Kinetico saying it was still working and was in top shape. He changed the filter. I paid him the agreed upon service call by check.Brad from Alexandria is knowledgeable and efficient. You have a fine employee in Brad.
11:24 25 Dec 19
Prompt and friendly service. Very responsive when we call. Highly recommended!
21:56 13 Dec 19
Brandon was great and very professional. He is an asset to your business!Thank you.
17:24 13 Dec 19