Water Softener FAQs: Common Water Softening Questions Answered

Did you know that hard water problems exist in 85% of homes nationwide? With those odds, especially if you’re living in Minnesota or Wisconsin, it’s very possible that your home is one of them. Fortunately, a water softener system offers a simple solution.

If you are one of the many people who have considered purchasing a water softener for your home, here are some commonly asked questions you might be looking for an answer to.

Q: What is a water softener?

A water softener is a device that removes unwanted, and potentially harmful, minerals (ex: calcium, magnesium, etc) that cause hardness in your home’s water. In order to soften water, a salt solution, or brine, is used to perform a “scientific swap” between the salt and hardness minerals present in the water in your home.

Q: How is water softening beneficial?

Hard water can dry out your skin and hair, cause water spots to appear on freshly cleaned glassware, and cause calcium and limestone buildups within your plumbing system that lead to potentially damaging clogs and low water pressure. In short, choosing to condition the hard water in your home can make cleaning, showering, and appliance shopping a whole lot easier and less stressful!

Read More:
The Benefits of Water Softening

Q: How do you know if you have hard water?

Is your laundry stiff and scratchy?
Does your skin feel dry?
Is your water bill unusually high?
Are your tub and sinks full of rust rings and scale buildup?

If you answered yes to any of these questions there is a good chance you are dealing with hard water in your home. To be sure, schedule a free in-home water analysis with Aquarius Water Conditioning.

Read More:
How to Test for Hard Water
Hard Water v. Soft Water

Q: What is the difference between salt water softeners & salt-free water softeners?

While some hard water symptoms will be alleviated by salt-free water softeners, the minerals causing the hardness aren’t actually removed, just restructured. Using a method called Template Assisted Crystallization (TAC), salt-free water softeners charge the minerals with electricity, transforming them into crystals that cannot bind to surfaces. Salt Softeners can be more expensive upfront and do require more maintenance than salt-free water softeners. However, salt-free softeners are not actually removing the hard minerals from your water, which means they are not as effective.

Read More:
The Difference Between Salt Water Softeners & Salt-Free Water Softeners

Q: What are the benefits of a saltwater softener?

With a salt-powered system, you’ll enjoy completely mineral-free water — which means softer linens, hydrated hair and skin, and less stress on your appliances. Also, salt-powered water softeners use about as much electricity as a digital alarm clock. Saltless, electric water softeners on the other hand use a lot more.

Read More:
Reasons to Choose a Salt Powered Water Softener

Q: Do all water softeners use the same salt?

No! Not every water conditioning system utilizes the same salt. You’ll want to make sure you know whether you need block salt or granules. Don’t immediately grab the cheapest bag you can find either! There are different quality levels to choose from, and in most cases, the higher the quality, the better the water. Depending on how hard your water is, you may need a higher quality salt, to begin with.

Read More:
The 4 Worst Things You Can Do to Your Water Softener

Q: How do you know what size water softener you need?

As a general rule, multiply the number of people in your home by 80, the average number of gallons of water a person uses per day. Then, multiply that number by the grains of hardness detected in your water after you have it tested. This will tell you which grain capacity to look for.

Q: What does “grain capacity” refer to?

Pay close attention to this rating when selecting your water softener. “Grain capacity,” refers to the maximum number of grains of water hardness it will be able to remove before having to regenerate. A higher grain capacity rating means your water softener will be more energy efficient!

Q: How much water do water softeners need to regenerate?

Typically, regeneration uses about as much water as it takes to wash a load of laundry. That’s why choosing a system with the right grain capacity rating is so important. The less your water softening system needs to recharge, the less water you’ll waste.

Q: How does water softener regeneration work?

In short, your water softener will need to regenerate itself once it has gone through a full water softening cycle. The resin beads that attract and remove the harsh minerals will need to be rinsed and reset to handle the next round. Once the minerals are drained from the machine, your system is ready to soften water all over again.

Read more:
How Water Softeners Work

Q: Why are water softeners better for your skin?

The minerals that exist in hard water absorb the skin’s natural oils, breaking down the skin’s natural barrier. Constantly using hard water will lead to dry skin, and can also lead to other types of skin conditions, like eczema. Once hard water is conditioned (softened), all of the harmful minerals won’t be able to damage your skin and hair. Softening water also helps to prevent soap scum, which can clog your pores and leave a scummy residue on your skin and hair.

Read More:
Why Water Softeners Are Good For Your Skin

Q: How do water softeners save you money?

By installing a water softener, you are taking preventative measures to eliminate hard water at the source, along with all of the maintenance issues that come with it later down the road. Hard water can add unreasonable wear and tear to all of your water using appliances and plumbing systems. Your appliances use more energy when they are required to work overtime, causing energy bills to increase. Additionally, water softeners are considered a valuable upgrade to your home. A water softener can easily add upwards of $10,000 in equity to the value of your home once it is installed.

Read More:
Big Ways Water Softeners Make You Money

Q: Does my water softener need service?

Is your salt water softener not using a normal amount of salt?
Is your water pressure dropping significantly?
Does your water softener sound like it’s constantly running?

All of these are signs that your water softener may be in distress and needs maintenance.

Read More:
5 Signs Your Water Softener Needs Service

Q: What is a prefilter?

A prefilter is just as it sounds — a filter that your water runs through before it enters your water softening system. Depending on your water issues, a prefilter may be required, or at least recommended by your water treatment professional, in order to best correct your hard water issues.

Q: Do I need a prefilter for my water softener?

Many times, a prefilter is suggested along with a water softening system, especially if the system will be meant to soften water for the whole house. They’re not meant to assist the water softening process per se, but more to assist with conditioning your water overall. That way, your water arrives at your faucet not only soft, but clean and clear of any residual sediment as well. That being said, here’s a list of common signs a prefilter would be beneficial for your home’s softening system:

Hazy or Cloudy Water
Sediment or Sand Present
Dark Red Staining

Q: Is your home ready for a water softener?

While you might be mentally prepared to embrace all the fantastic benefits of a new water softener, your home may not be physically ready for the new addition. Do you have a spot picked out? Is it close to your water main? Is there an electrical outlet available? Is there a drain easily accessible? All of these things are important to consider when installing a water softener.

Read More:
Is Your Home Ready for Water Softening?

Q: What to consider when selecting a water softener?

Do you require a salt water softener or a salt-free option? What’s the current hardness of your water? What kind of warranty is included? These are all great questions to ask a professional.

Read More:
Selecting a Water Softener

Q: Can a water softener remove iron contamination in your water?

Most ferrous iron can be taken out by a water softener. However, over time, the iron will plug up the softener, forcing you to clean out the system by backwashing the resin. If the water hardness is low and the iron content is high, or if the water system allows contact with air, such as occurs in an air-charged “galvanized” pressure tank, a softener will not work well.

Read More:
What You Need to Know About Iron Filtration in Minnesota

Q: Why Choose a Kinetico Water Softener?

Aquarius Water Conditioning is an authorized Kinetico dealer. Kinetico water softeners system are designed to give you the best possible water 24/7 while using no electricity at all. With Kinetico’s patented non-electric valve and on-demand regeneration, you’ll have an unlimited supply of perfectly soft water. Also, with the best water softener warranties available, you can rest easy knowing you’ve made a great decision.

Read More:
Kinetico Water Softening Systems
Kinetico Water Softening Warranties

Didn’t find the answer you were looking for? Don’t fret! The water softener experts at Aquarius Water Conditioning are easily available to answer every question left on your list. For more information about our home water softeners and the water softening process, call us at 888-741-9025 or schedule a free quote and in-home water analysis today!

Jennet Metro
Jennet Metro
1728320862
Brad Caskey
Brad Caskey
1728318669
Mike arrived when he said he would. He did a thorough job inspecting the water softener and drinking systems and fixed one problem he identified. Finally, he provided me with a lot of information and was a very pleasant individual!
Nancy Dohr
Nancy Dohr
1728245651
Jane Eisenschenk
Jane Eisenschenk
1728090687
Great service from Aquarius.
Lauri H
Lauri H
1728082915
Really truly the best service experience! Very professional and accommodating! Thank you so much Cooper and Dirk! Very impressed with your professionalism and work ethic! Awesome experience from sales to install!
Stuart Loecker
Stuart Loecker
1728076734
Each visit from an Aquarius team member is awesome. Always friendly, professional, and knowledgeable. We highly recommend using them.
Jeanyne Alderson
Jeanyne Alderson
1728071595
Jon Anderson was very knowledgable. He explained entirely how our system works. He was very thorough and quick at getting his job done.
Sean Byrne
Sean Byrne
1728070201
If I could 6 stars I would cause Chris and his team were phenomenal from the start. Very communicative, friendly, knowledgeable, and definitely goes above and beyond to make sure the customer feels comfortable with the new work being (a new furnace in our case) will happily work with Aquarius in the future and couldn’t recommend them enough!
Floyd Pinotti
Floyd Pinotti
1728060951
Your service tech is very helpful and knowledgeable Thanks Paul
Kevin Haire
Kevin Haire
1728057763
Mike was great! He was on time, very professional and explained everything as he went. Exactly what I've come to expect from Aquarius over the last 9 years.
Mike Ray
Mike Ray
1728050352
Tia
Tia
1728046785
My heat had gone out and I called Aquarius (formerly Comfort systems). Dan came out and was extremely patient explaining basically how a furnace operates. The furnace is older , yet I didn't feel pressured about anything. I was expecting a higher bill and was surprised at what I paid, very reasonable. A very knowledgeable guy!! The new vans are pretty impressive too!! This will be my go to company!!! I am from Green Bay, WI
Thomas Lyons
Thomas Lyons
1728001016
Great experience with Aquarius doing an HVAC and tankless water heater install. First class operation!
Dennis Schmid
Dennis Schmid
1727999760
Amanda gave us great customer service and Mike, the technician, was very pleasant. He answered all our questions and fixed our problems! We can’t say enough nice things about Mike!Wouldn’t use anybody else! Aquarius, they really have to be the world’s nicest company!
Tammy Myrick
Tammy Myrick
1727994934
Our technician Mike for very pleasant, asked questions to make sure he understood the issue. He was very knowledgeable and explained his results in terms we could understand. He explained options and costs and was not pushy in any way. He scheduled additional appointments for us so we can have all our options and costs before we make a decision. Highly recommend Aquarius. Great service and wonderful technician.
Lariza Carlson
Lariza Carlson
1727988270
Always happy with my services from Aquarius Home Service. Today I had a plumber, Gordy, come to assess my home. He was warm and very personable. The assessment was timely and thorough. He showed me his findings and we discussed his impressions. He was incredibly helpful and informative without the attitude and patronizing attitude I sometimes get from folks in his line of business. Lots of checks and controls they go through with the organization, which tells me they have high levels of support and oversight. That last part may not be a deal breaker for some but it gives me piece of mind. Thanks!
Laurie Sabin
Laurie Sabin
1727972976
Nate was good at explaining things. No pressures to buy, thank you.
carol switzer
carol switzer
1727969091
very pleasant and accommodating to my limitations. Great to work with.
Paul Rosso
Paul Rosso
1727908327
Excellent professionalism
Jean L.
Jean L.
1727904977
Marcus was so knowledgeable and helped us out with an AC/Heating tune-ups, really good at explaining
Colleen Danner
Colleen Danner
1727899589
Mike was friendly, knowledgeable about the equipment and thorough. Thank you Mike!
Dennis Brekke
Dennis Brekke
1727894606
Very helpful, answered all my questions and didn’t seem to get annoyed by the amount of questions that I had!
Christine Evans
Christine Evans
1727889497
Awesome work! Was able to come at a convenient time and very professional. Thank you!
Sharon Engels
Sharon Engels
1727828335
D J
D J
1727824056
Amie Mckiernan
Amie Mckiernan
1727822617
Very satisfied.
Corey B
Corey B
1727809554
Came out for their 6month service. Tech was extremely friendly and helpful. 100% recommend!
Corey Popp
Corey Popp
1727799059
Josiah was professional, friendly, and efficient. Great experience and I will definitely be using Aquarius in the futyre.
Ronald Prokop
Ronald Prokop
1727781047
From sales to service the most politedown-to-earth people I’ve ever dealt with my life Top Notch quality was above and beyond give me information that I didn’t even know, replaced furnace and AC unit. The cleanliness was impeccable. Kindness was appreciated. Thank you for everything. And one of the installers I went to school with so it was great actually seeing him.
John Congemi
John Congemi
1727753567
We have used AQUARIUS for several service calls, and Nick continued the excellent service that we’ve come to expect and trust. He inspected our furnace and heat pump, cleaned everything, and made the required repairs and replacements.He took his time, was very thorough, explained everything, and we could tell he knew what he was doing. We will continue to use AQUARIUS and request Nick when possible.
Matt Smith
Matt Smith
1727733816
Jay did a great job servicing our water system today! Thank you Jay. Much appreciated.
Steven Nelson
Steven Nelson
1727721927
Nathan was personable and knowledgeable. Thank you. He was very helpful and efficient.
James Boston
James Boston
1727707677
The Aquarius technician was stellar. He was quick, clean, and highly competent. He explained what he was doing clearly and when the work produced an unexpected leak he promptly repaired that and showed the cause. Very happy with the work done.
Jeff Pfeifer
Jeff Pfeifer
1727633638
Carol Cramer cellphone email
Carol Cramer cellphone email
1727564394
Alec did an excellent job!!! He was knowledgeable, courteous, wonderfully thorough, and we very much appreciated his help and service!! Thank you all!!!
Ilyssa Siegel
Ilyssa Siegel
1727474298
Chris Oigard was so knowledgeable and helpful. He and his team installed our new furnace and AC very cleanly and respectfully. He spent time explaining and educating us. I highly recommend Aquarius. We are very happy with the service.
Randy Burk
Randy Burk
1727470355
Mike did a great job today.Changed filler out on our system and discussed sulfur smell issue with our hot water.He suggested having a plumber come to house and check hot water heater.
Kevin Cullen
Kevin Cullen
1727454347
Great service by friendly, knowledgeable plumber
Angela Nieland
Angela Nieland
1727450742
The Aquarius Home Services Team is always very friendly, courteous and a pleasure to work with. Nate came to our home and was knowledgeable and so kind. He went above and beyond expectations. I would highly recommend Aquarius and Nate anytime you have an electrical needs.
Katherine Harrington
Katherine Harrington
1727392782
Been experiencing issues with our AC/furnace not working and we had no idea what was causing the issue. Our technician Nicholas exceeded expectations and dug deeper and found out what was actually causing the problem and fixed it that day! (It was a doosy!) He was great at communicating and explaining it in ways I could understand. Super friendly and would recommend him to everyone!
KBK
KBK
1727361947
David was great! He gave very detailed explanations and showed us what he was discussing. He was super fun and interesting, but also well informed and had good information for us.
Kris Peterson
Kris Peterson
1727315903
My install team was great, they were worried it would take two days due to the boiler arriving late, but they did it in one and we're very happy. I did subject them to smelling pulled pork and ribs the whole day, so I made sure to give them some, but they honestly deserved it. Explained what they did, how to use the new boiler, and left the place cleaner than it was when they came. Honestly what more do you need?
Lew Palmer
Lew Palmer
1727304313
Service was very good. However, the scheduling desk not so much. When I originally scheduled the checkup, it set it up for the same day (9/19). However, scheduling called and asked that we reschedule for 9/25. I agreed. Then on the morning of 9/25, I was called asking to reschedule AGAIN. I refused. The service person came anyway as scheduled as his last visit of the day.Heating/cooling service scheduling can be improved.
Udit Singh
Udit Singh
1727298781
Joleen George
Joleen George
1727290739
Judy Brown
Judy Brown
1727289316
Mike serviced our system and did the water checks. He explained everything he was doing as he did it and showed the results of the test. He also cleaned out some slug and added more salt. Making it maintenance free for us. Great Technician!Thanks Mike
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