Water Softener FAQs: Common Water Softening Questions Answered

Did you know that hard water problems exist in 85% of homes nationwide? With those odds, especially if you’re living in Minnesota or Wisconsin, it’s very possible that your home is one of them. Fortunately, a water softener system offers a simple solution.

If you are one of the many people who have considered purchasing a water softener for your home, here are some commonly asked questions you might be looking for an answer to.

Q: What is a water softener?

A water softener is a device that removes unwanted, and potentially harmful, minerals (ex: calcium, magnesium, etc) that cause hardness in your home’s water. In order to soften water, a salt solution, or brine, is used to perform a “scientific swap” between the salt and hardness minerals present in the water in your home.

Q: How is water softening beneficial?

Hard water can dry out your skin and hair, cause water spots to appear on freshly cleaned glassware, and cause calcium and limestone buildups within your plumbing system that lead to potentially damaging clogs and low water pressure. In short, choosing to condition the hard water in your home can make cleaning, showering, and appliance shopping a whole lot easier and less stressful!

Read More:
The Benefits of Water Softening

Q: How do you know if you have hard water?

Is your laundry stiff and scratchy?
Does your skin feel dry?
Is your water bill unusually high?
Are your tub and sinks full of rust rings and scale buildup?

If you answered yes to any of these questions there is a good chance you are dealing with hard water in your home. To be sure, schedule a free in-home water analysis with Aquarius Water Conditioning.

Read More:
How to Test for Hard Water
Hard Water v. Soft Water

Q: What is the difference between salt water softeners & salt-free water softeners?

While some hard water symptoms will be alleviated by salt-free water softeners, the minerals causing the hardness aren’t actually removed, just restructured. Using a method called Template Assisted Crystallization (TAC), salt-free water softeners charge the minerals with electricity, transforming them into crystals that cannot bind to surfaces. Salt Softeners can be more expensive upfront and do require more maintenance than salt-free water softeners. However, salt-free softeners are not actually removing the hard minerals from your water, which means they are not as effective.

Read More:
The Difference Between Salt Water Softeners & Salt-Free Water Softeners

Q: What are the benefits of a saltwater softener?

With a salt-powered system, you’ll enjoy completely mineral-free water — which means softer linens, hydrated hair and skin, and less stress on your appliances. Also, salt-powered water softeners use about as much electricity as a digital alarm clock. Saltless, electric water softeners on the other hand use a lot more.

Read More:
Reasons to Choose a Salt Powered Water Softener

Q: Do all water softeners use the same salt?

No! Not every water conditioning system utilizes the same salt. You’ll want to make sure you know whether you need block salt or granules. Don’t immediately grab the cheapest bag you can find either! There are different quality levels to choose from, and in most cases, the higher the quality, the better the water. Depending on how hard your water is, you may need a higher quality salt, to begin with.

Read More:
The 4 Worst Things You Can Do to Your Water Softener

Q: How do you know what size water softener you need?

As a general rule, multiply the number of people in your home by 80, the average number of gallons of water a person uses per day. Then, multiply that number by the grains of hardness detected in your water after you have it tested. This will tell you which grain capacity to look for.

Q: What does “grain capacity” refer to?

Pay close attention to this rating when selecting your water softener. “Grain capacity,” refers to the maximum number of grains of water hardness it will be able to remove before having to regenerate. A higher grain capacity rating means your water softener will be more energy efficient!

Q: How much water do water softeners need to regenerate?

Typically, regeneration uses about as much water as it takes to wash a load of laundry. That’s why choosing a system with the right grain capacity rating is so important. The less your water softening system needs to recharge, the less water you’ll waste.

Q: How does water softener regeneration work?

In short, your water softener will need to regenerate itself once it has gone through a full water softening cycle. The resin beads that attract and remove the harsh minerals will need to be rinsed and reset to handle the next round. Once the minerals are drained from the machine, your system is ready to soften water all over again.

Read more:
How Water Softeners Work

Q: Why are water softeners better for your skin?

The minerals that exist in hard water absorb the skin’s natural oils, breaking down the skin’s natural barrier. Constantly using hard water will lead to dry skin, and can also lead to other types of skin conditions, like eczema. Once hard water is conditioned (softened), all of the harmful minerals won’t be able to damage your skin and hair. Softening water also helps to prevent soap scum, which can clog your pores and leave a scummy residue on your skin and hair.

Read More:
Why Water Softeners Are Good For Your Skin

Q: How do water softeners save you money?

By installing a water softener, you are taking preventative measures to eliminate hard water at the source, along with all of the maintenance issues that come with it later down the road. Hard water can add unreasonable wear and tear to all of your water using appliances and plumbing systems. Your appliances use more energy when they are required to work overtime, causing energy bills to increase. Additionally, water softeners are considered a valuable upgrade to your home. A water softener can easily add upwards of $10,000 in equity to the value of your home once it is installed.

Read More:
Big Ways Water Softeners Make You Money

Q: Does my water softener need service?

Is your salt water softener not using a normal amount of salt?
Is your water pressure dropping significantly?
Does your water softener sound like it’s constantly running?

All of these are signs that your water softener may be in distress and needs maintenance.

Read More:
5 Signs Your Water Softener Needs Service

Q: What is a prefilter?

A prefilter is just as it sounds — a filter that your water runs through before it enters your water softening system. Depending on your water issues, a prefilter may be required, or at least recommended by your water treatment professional, in order to best correct your hard water issues.

Q: Do I need a prefilter for my water softener?

Many times, a prefilter is suggested along with a water softening system, especially if the system will be meant to soften water for the whole house. They’re not meant to assist the water softening process per se, but more to assist with conditioning your water overall. That way, your water arrives at your faucet not only soft, but clean and clear of any residual sediment as well. That being said, here’s a list of common signs a prefilter would be beneficial for your home’s softening system:

Hazy or Cloudy Water
Sediment or Sand Present
Dark Red Staining

Q: Is your home ready for a water softener?

While you might be mentally prepared to embrace all the fantastic benefits of a new water softener, your home may not be physically ready for the new addition. Do you have a spot picked out? Is it close to your water main? Is there an electrical outlet available? Is there a drain easily accessible? All of these things are important to consider when installing a water softener.

Read More:
Is Your Home Ready for Water Softening?

Q: What to consider when selecting a water softener?

Do you require a salt water softener or a salt-free option? What’s the current hardness of your water? What kind of warranty is included? These are all great questions to ask a professional.

Read More:
Selecting a Water Softener

Q: Can a water softener remove iron contamination in your water?

Most ferrous iron can be taken out by a water softener. However, over time, the iron will plug up the softener, forcing you to clean out the system by backwashing the resin. If the water hardness is low and the iron content is high, or if the water system allows contact with air, such as occurs in an air-charged “galvanized” pressure tank, a softener will not work well.

Read More:
What You Need to Know About Iron Filtration in Minnesota

Q: Why Choose a Kinetico Water Softener?

Aquarius Water Conditioning is an authorized Kinetico dealer. Kinetico water softeners system are designed to give you the best possible water 24/7 while using no electricity at all. With Kinetico’s patented non-electric valve and on-demand regeneration, you’ll have an unlimited supply of perfectly soft water. Also, with the best water softener warranties available, you can rest easy knowing you’ve made a great decision.

Read More:
Kinetico Water Softening Systems
Kinetico Water Softening Warranties

Didn’t find the answer you were looking for? Don’t fret! The water softener experts at Aquarius Water Conditioning are easily available to answer every question left on your list. For more information about our home water softeners and the water softening process, call us at 888-741-9025 or schedule a free quote and in-home water analysis today!

Paul Godlewski
Paul Godlewski
1737690239
Great service. Friendly technician. Gave full explanation of what he was doing and why
Bob Taylor
Bob Taylor
1737668323
steve rautiola
steve rautiola
1737666419
Friendly, Professional, and Knowledgeable.
Barb Murray
Barb Murray
1737663334
Very professional, cleaned up after installing. Justin explained what he was doing, and was very professional.
Paul Johnson
Paul Johnson
1737663109
David and all the other people we have dealt with from Aquarius have been professional and personable. We are on the verge of having Aquarius handle everything in our home that they are willing to. Mini split, water softener, and water filter so far. Air exchange and generator soon.
Chuenao Vang
Chuenao Vang
1737661268
Great service! Asked how I would prefer the softener setup to look like and I said to do however they recommend it. The setup looked great and better than expected. The setup doesn't take up too much space and water valves are all easily accessible. I was provided with detailed explanations on everything and all of my questions were answered. It was a very friendly and professional service. A very positive experience and I already feel the difference in the water! It's great!
Teresa Freeland
Teresa Freeland
1737659022
Noah was very friendly and respectful.He was very thorough at his job and clear in explaining what he was doing and why he was doing it.He was also very good with our two large dogs
Lisa Neary
Lisa Neary
1737659004
Superb service. Proof that it’s worth investing in good brands and high quality systems. Three technicians were here today (one being trained) and they were punctual, friendly and extremely knowledgeable and courteous. I love the company’s text updates that tell you the exact location of the rep so you’re not waiting around unsure when you’ll hear the doorbell. A+ product and service.
Kevin
Kevin
1737657486
Ken Cackoski
Ken Cackoski
1737643132
Great service checking out the water softener/filter system. Cole answered all my questions and made some good suggestions to save us some money.
Dylan Vangorden
Dylan Vangorden
1737641711
Outstanding experience from sales to install!!
Mary S
Mary S
1737596904
Justin was an excellent tech. He was on time, friendly, efficient, and paid attention to detail; our shut off valve was going bad, he noticed, and replaced the part before it became a problem. We would love to have him come every time!
matthew larson
matthew larson
1737588790
From the first interaction to the last, these people were very professional, trusting and knowledgeable. Our concerns were addressed and we had many options to choose from when it came to solutions. Communication was clear and easy. They did a wonderful job.
Ivy Faulkner
Ivy Faulkner
1737580736
Great service today when my heat was out. Nick went above and beyond!
Scott Folstad
Scott Folstad
1737580722
Justin did a great job reviewing our water system, researching any issues and thoroughly explained both the problem and solution. He is definitely a true professional who was cordial and knowledgeable and would be thrilled if he was the service person who always worked on our water system.
Troy Miller
Troy Miller
1737578512
My wife did this review and I’m going to as well. I must say that I gave my wife, the greenlight, however, I felt like I was in the dark and did a courtesy call to follow up. I’ll leave it simple as a general contractor I believe it’s important to really make sure you go above and beyond to making sure you’re completely satisfied. This was done by multiple employees. I will say the sales rep Brian is stellar to work with. He knows his stuff and he’s been doing it a long time. I highly recommend reaching out or requesting Brian. The technician Tom was phenomenal. Along with Mike Brown both had done a very thorough and complementary be back to go over the system so I understand it completely. The service manager Kyle also paid tribute, making sure that all my needs and questions were answered. I’ve learned a lot. This water is phenomenal, the system I can’t tell you from living in Maple Grove is much needed. Thank you again, I appreciate all the knowledge, respect and most importantly the integrity of this company Aquarius!!
Sharon Engels
Sharon Engels
1737573261
Alec was wonderful and very thorough.
Channing Kill
Channing Kill
1737570770
Everything went great and was a smooth process! Cole was very knowledgeable and walked me through what he was doing, why it’s being checked, and what he was looking for!
Taylor Haggberg
Taylor Haggberg
1737570172
Debra W.
Debra W.
1737569761
Noah and Hanna were fantastic. Arrived on time and cleaned up afterwards. When I added the replacement of my charcoal filters Noah gave me the exact price so there weren’t any surprises before the work was done. Noah explained everything he was doing and seeing as he performed the work.Great team. Great work. Great company.
Chaise Novotny
Chaise Novotny
1737569414
David Emmer
David Emmer
1737568414
Honest, friendly !Mark Hanson came out and did a water test. Mark tested everything, after finding out we have a 1/1000 well that is close to perfect. We do have some sediment deposits and with a filter system they could be elevated.He didn't try to sell us useless equipment or services. He was a true honest, not pushy down to earth person, not the annoying typically salesperson.I Highly recommend Mark and Aquarius.We did not buy anything from Aquarius(yet) but after our experience they would be my first call.David Emmer
Jeff Marciniak
Jeff Marciniak
1737566118
Justin was very friendly and professional. Work was completed in a timely manner.
Ronald Patire
Ronald Patire
1737564334
Excellent service by Nick in replacing our thermostat. Very professional and courteous, as we expected. Highly recommend Aquarius.
Stephen Dvorak
Stephen Dvorak
1737563616
Travis Lee was absolutely GREAT! I can’t enough good things about him.
Kathleen Brandt
Kathleen Brandt
1737562340
They have always done excellent work.
BTO
BTO
1737510770
Xeng was very thorough and detailed. Great service tech
Paul Kelly
Paul Kelly
1737510762
Andrew was very professional and courteous. His knowledge of the system and installation skills definetly reinforced our decision to go with the Kinetico system.
Barb Truax
Barb Truax
1737508950
david skjervold
david skjervold
1737503230
Excellent furnace repair and service. Technician gave a complete explanation.
Ann Beyer
Ann Beyer
1737502836
Nick was very courteous and professional.
Mary Kelly
Mary Kelly
1737498077
Andrew was truly professional in installing the water softner answered all questions and cleaned up would recommend him to everyone.
Becky Brodeur
Becky Brodeur
1737496566
Friendly and thorough
Evan Gorton
Evan Gorton
1737495797
Our service person was Joe. He was very professional, courteous, made sure our needs were met, explained things well and was punctual. Would recommend.
Mike Rewitzer
Mike Rewitzer
1737495088
Caitlin Lynch
Caitlin Lynch
1737490071
Laurie Holmberg
Laurie Holmberg
1737488940
Nick prompt, courteous and diagnosed the problem within seconds. As always, Aquarius Kinnetico the best! ⭐️⭐️⭐️⭐️⭐️+++=
Karen schmelz
Karen schmelz
1737486844
Wonderful service!
John Thompson
John Thompson
1737482381
Jeff was fabulous.
Lauren Bloch
Lauren Bloch
1737480046
Appreciate the quick appointment, someone came out within 2 days of scheduling. Great communication regarding when they would arrive day of. Joe was awesome. Diagnosed the problem with our kinetico filtration system. Explained the issue in a way I understood. Was quick to fix. And helped to get us filters for next time for next replacement. Filters were way cheaper than where I was getting them before. Very much appreciate the time and effort - now we can drink clean water again!
L G
L G
1737467286
Great response time...I was impressed with Ryan's great service. He was able to diagnose and resolve my water leak in a timely manner. I was happy he was able to identify the cause of the out of the ordinary leak.
David Rondestvedt
David Rondestvedt
1737428306
Cole was on-time and fantastic. Checked my system and couldn't be happier. Great system with no issues!
Mary Bos
Mary Bos
1737413511
As always, Aquarius was timely in scheduling the service and John was great in solving the plumbing issue.
Al Niemi
Al Niemi
1737408027
Our tech, Ethan was great. Explained everything, was very profesional, and left us feeling that we are in good hands.
Kari Wiegandt
Kari Wiegandt
1737403891
Excellent and professional service. Very knowledgeable
Debra Sanders
Debra Sanders
1737403731
Chris was very thorough and sounded confident that he found and fixed the issue we have been having. I have much more confidence and hope this time that the system will now run as it should.Thank you Chris!
Rick Pihl
Rick Pihl
1737403170
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