Mike arrived when he said he would. He did a thorough job inspecting the water softener and drinking systems and fixed one problem he identified. Finally, he provided me with a lot of information and was a very pleasant individual!
Really truly the best service experience! Very professional and accommodating! Thank you so much Cooper and Dirk! Very impressed with your professionalism and work ethic! Awesome experience from sales to install!
If I could 6 stars I would cause Chris and his team were phenomenal from the start. Very communicative, friendly, knowledgeable, and definitely goes above and beyond to make sure the customer feels comfortable with the new work being (a new furnace in our case) will happily work with Aquarius in the future and couldn’t recommend them enough!
Mike was great! He was on time, very professional and explained everything as he went. Exactly what I've come to expect from Aquarius over the last 9 years.
My heat had gone out and I called Aquarius (formerly Comfort systems). Dan came out and was extremely patient explaining basically how a furnace operates. The furnace is older , yet I didn't feel pressured about anything. I was expecting a higher bill and was surprised at what I paid, very reasonable. A very knowledgeable guy!! The new vans are pretty impressive too!! This will be my go to company!!! I am from Green Bay, WI
Amanda gave us great customer service and Mike, the technician, was very pleasant. He answered all our questions and fixed our problems! We can’t say enough nice things about Mike!Wouldn’t use anybody else! Aquarius, they really have to be the world’s nicest company!
Our technician Mike for very pleasant, asked questions to make sure he understood the issue. He was very knowledgeable and explained his results in terms we could understand. He explained options and costs and was not pushy in any way. He scheduled additional appointments for us so we can have all our options and costs before we make a decision. Highly recommend Aquarius. Great service and wonderful technician.
Always happy with my services from Aquarius Home Service. Today I had a plumber, Gordy, come to assess my home. He was warm and very personable. The assessment was timely and thorough. He showed me his findings and we discussed his impressions. He was incredibly helpful and informative without the attitude and patronizing attitude I sometimes get from folks in his line of business. Lots of checks and controls they go through with the organization, which tells me they have high levels of support and oversight. That last part may not be a deal breaker for some but it gives me piece of mind. Thanks!
From sales to service the most politedown-to-earth people I’ve ever dealt with my life Top Notch quality was above and beyond give me information that I didn’t even know, replaced furnace and AC unit. The cleanliness was impeccable. Kindness was appreciated. Thank you for everything. And one of the installers I went to school with so it was great actually seeing him.
We have used AQUARIUS for several service calls, and Nick continued the excellent service that we’ve come to expect and trust. He inspected our furnace and heat pump, cleaned everything, and made the required repairs and replacements.He took his time, was very thorough, explained everything, and we could tell he knew what he was doing. We will continue to use AQUARIUS and request Nick when possible.
The Aquarius technician was stellar. He was quick, clean, and highly competent. He explained what he was doing clearly and when the work produced an unexpected leak he promptly repaired that and showed the cause. Very happy with the work done.
Alec did an excellent job!!! He was knowledgeable, courteous, wonderfully thorough, and we very much appreciated his help and service!! Thank you all!!!
Chris Oigard was so knowledgeable and helpful. He and his team installed our new furnace and AC very cleanly and respectfully. He spent time explaining and educating us. I highly recommend Aquarius. We are very happy with the service.
Mike did a great job today.Changed filler out on our system and discussed sulfur smell issue with our hot water.He suggested having a plumber come to house and check hot water heater.
The Aquarius Home Services Team is always very friendly, courteous and a pleasure to work with. Nate came to our home and was knowledgeable and so kind. He went above and beyond expectations. I would highly recommend Aquarius and Nate anytime you have an electrical needs.
Been experiencing issues with our AC/furnace not working and we had no idea what was causing the issue. Our technician Nicholas exceeded expectations and dug deeper and found out what was actually causing the problem and fixed it that day! (It was a doosy!) He was great at communicating and explaining it in ways I could understand. Super friendly and would recommend him to everyone!
David was great! He gave very detailed explanations and showed us what he was discussing. He was super fun and interesting, but also well informed and had good information for us.
My install team was great, they were worried it would take two days due to the boiler arriving late, but they did it in one and we're very happy. I did subject them to smelling pulled pork and ribs the whole day, so I made sure to give them some, but they honestly deserved it. Explained what they did, how to use the new boiler, and left the place cleaner than it was when they came. Honestly what more do you need?
Service was very good. However, the scheduling desk not so much. When I originally scheduled the checkup, it set it up for the same day (9/19). However, scheduling called and asked that we reschedule for 9/25. I agreed. Then on the morning of 9/25, I was called asking to reschedule AGAIN. I refused. The service person came anyway as scheduled as his last visit of the day.Heating/cooling service scheduling can be improved.
Mike serviced our system and did the water checks. He explained everything he was doing as he did it and showed the results of the test. He also cleaned out some slug and added more salt. Making it maintenance free for us. Great Technician!Thanks Mike