Caring and Maintaining Your Kinetico Water Softener


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People often opt to invest in a Kinetico water system as they want an efficient system that requires little or no electricity and minimal maintenance. While the system doesn’t require as much regular maintenance, owners need to carry out certain tasks to keep the system up and running at maximum efficiency.

Regular examinations of the sediment pre-filter, purchasing quality salt and inspecting brine tank float assembly are some key elements that should be added to your home maintenance list. How should an owner go about maintaining this system?

Kinetico Maintenance for Homeowners

The Correct Amount of Salt

Manufacturers rinse the salt crystal before packing them for sale to remove this dirt, but some debris will remain in the crystals and make its way into the brine tank of the water softener. This small amount rarely causes problems with the system on a daily basis. Nevertheless, if the system runs low on salt, issues arise.

The dirt present in the salt crystals typically makes its way to the bottom of the tank where it remains. If the tank runs low on salt, however, the addition of more salt stirs up this dirt. It could then make its way into the brine float assembly and become lodged in the shut-off float.

If the brine tank overflows, please contact us for service.

One tiny piece of dirt could interfere with the proper operation of the shut-off float. If the float doesn’t activate, water continues to enter the brine tank until it overflows. This can then lead to damage to the home.

Call out: Kinetico uses 50-75% less salt than conventional water softeners.

The Right Type of Salt

Kinetico water softeners require very pure salt for proper operation. Manufacturers create solar salt by taking saltwater, allowing it to evaporate, and letting it re-crystallize. This reduces the amount of dirt present in the bag of salt crystals, although some particles will remain.

Pellet salt serves as an alternative to solar salt. Like solar salt, pellet salt comes free of debris and offers a higher level of purity. However, pellet salt contains a binder that allows the salt to hold its shape. This binder settles in the bottom of the brine tank as the salt in the pellet dissolves.

Over time, the binder builds up in the tank and becomes a slab. The slab interferes with the water softener’s ability to get the correct dose of brine, as the binder has occupied the space where the salt normally resides. Choose your water softener salt carefully to avoid these issues.

The optimal salt for your Kinetico system can be purchased from your local Aquarius dealer.

Clean the Brine Tank

Clean the wall of the brine tank when adding salt. Never overlook this step, as you must remove the dirt and debris, or they will lead to system issues. Pay close attention to the waterline, as this is where the dirt and debris often accumulate.

If the floating dirt remains in the tank, it makes its way to the bottom of the tank. The system may then draw it into the water softener control valve, or the brine float shut off. This could lead to failure of the brine float shut-off or it might completely stop operation of the water softener. This happens when dirt becomes lodged in the gears of the control valve.

Manufacturers balance these gears before putting the system up for sale. If the gears and impellers cannot spin freely, the system cannot operate. This could cause damage to the water fixtures of the home because of hard water build up. In addition, the hot water heater could sustain damage because of a permanent build up in the heater. This brings about expensive repair bills.

Change the Pre-Filter Routinely

Sediment pre-filters help to prevent debris from making its way into the control valve. When debris makes its way into the valves or gears, they malfunction, and the system stops working. The pre-filter helps to prevent this, saving the owner money on costly repairs or a replacement system.

Examine the Bypass

Water softeners make use of bypasses to divert water in the system. They all function to achieve the same goal but use different methods when doing so.

Every system has a bypass. The Kinetico system has a specialty bypass that helps keep things nice and tidy in the utility room. Other water softeners systems can have multiple pipes and fittings.

The Two-Handed Bypass

The black two-handed Mach bypass offers a very reliable bypass for water softener owners. They can turn the handle to different positions with ease, and the system will display a green color in the window when the system is operating normally. When the system is set to bypass, it displays a yellow color, and the red position shuts the water off completely.

Owners need to rotate the handle a few times every year to ensure smooth operation when it needs to be activated. Using both hands, rotate the handle completely to the right and then completely to the left. Finally, return it to the green in-service position.

Use Resin Cleaner

A Kinetico tank comes in a smaller size than standard water softener tanks. As a result, the company fills the resin tank almost to the top. A basket-type screen holds the resin in the tank, and this prevents the resin from fluffing up like it does in a standard water softener. Standard water filters fluff the resin to ensure the system uses it evenly.

In contrast, a Kinetico water softener disperses the water that flows through the tanks to ensure it uses the resin completely. However, the resin moves very little during this process. To ensure hardness doesn’t build up in the tank, owners need to add a dose of water softening resin cleaner yearly. Follow the directions on the selected cleaner.

Call out: covered in our service partner plans

When the Kinetico water softener sits in the finished area of the home, the owner should add an overflow line to the salt tank. A small white overflow fitting sits on the side of the tank. The fitting allows users to attach an overflow drain hose running to a drainage area.

Owners should consider attaching this drain hose to the system. This ensures water doesn’t flood the home if dirt or sediment makes its way into the shut-off seal, preventing it from carrying out its function.

Invest in a Water Leak Detector

Tank overflows and water leaks remain extremely rare with Kinetico water softeners, but they could happen. Water does a great deal of damage in very little time, and the home needs protection from a disaster of this type.

A water flood-detector allows the homeowner to know there is an issue when something goes wrong within the any plumbing issues. It also becomes of help with other water appliances near the softener. For this reason, every home needs a detector of this type, just as they need smoke detectors and carbon monoxide detectors.

These detectors can be used for water heaters, under sinks, washing machines and other places where leaks can occur.

Regular maintenance of your Kinetico water softener extends its lifespan and ensures it operates properly at all times. If you run into a situation where you cannot fix the system or need assistance with regular maintenance tasks, call Aquarius Home Services for help.

Our team is ready to assist in any way necessary to keep the system up and running at all times. All you need to do is ask. The technicians undergo training to make certain they can address any issue that arises with the water softener system and educates users on how to keep their system running.

Call today to have your system examined or for assistance with other tasks.

Steve Z
Steve Z
1721780055
Ethan was friendly, efficient and informative. All of our experiences with Aquarius have been first class.
Kyle Wahlstrom
Kyle Wahlstrom
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Nick La Tour
Nick La Tour
1721746079
Steven Tice
Steven Tice
1721688432
Travis and his partner showed up on time for the appointment with plenty of notification and did an exceptional job on replacing our central air unit. They explained the whole process and did a walk-through at the very end and showed us how to use the thermostat. Very very happy with Aquarius on this appointment. Exceptional company!
Barb Kastenbauer
Barb Kastenbauer
1721687640
Very thorough, very profession, patient
Joan O'Sullivan
Joan O'Sullivan
1721684986
Two very polite, efficient, knowledgeable technicians did the work in a very timely fashion. Explained the work that was done, and left the area nice and clean. Great job!
Patti H
Patti H
1721682902
I had my air conditioning system completely replaced by Travis & Dave and was very pleased with their level of customer service and expertise. They explained everything at the beginning of the process and kept me informed as they progressed. I’m now enjoying my new A/C again. Would highly recommend!
Chris Lally
Chris Lally
1721682415
Dave was extremely helpful. He found the issue and saved me some money along the way
Dawn Westbrook
Dawn Westbrook
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Joseph M
Joseph M
1721673478
Technician provided great customer service. Worked quickly and explained everything including any charges before proceeding. Only gave 4 out of 5 stars because I was told I would be contacted 15 min before arrival so I could ensure I was home. Received no communication in advance, but was lucky to be at home when they arrived.
mavis eng
mavis eng
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sandra lee
sandra lee
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Nina Sebregts
Nina Sebregts
1721407360
Ethan did a fantastic job! He did a great job analyzing the system, providing recomendations and information needed to make an informed decision. He took his time explaining what was done and why. Thank you!
John Teichroew
John Teichroew
1721399810
Thumbs up for... (1) GOOD COMMUNICATION, between the office/dispatcher and service technician and, to be appreciated even more so, between the technician and ourselves, the homeowners, by keeping us posted on his current timetable and probable ETA; (2) careful evaluation of our split-ductless AC system and its units, both inside and outside the house; (3) upfront and forthright TRANSPARENCY from the service tech, showing us both existing problem areas as well as potential problem areas, and apprising us of precise cost(s) involved in rectifying those situations; (4) a demonstration of professional expertise in identifying the primary problem - in this instance, an ever-so-slight but incremental leak of coolant; (5) SUCCESSFULLY making the necessary repairs and restoring the system to proper functionality - which, ultimately, is what we were in pursuit of; and (6) throughout this whole process, encompassing a period of more than three hours, Aquarius' service tech, David Boggie, was altogether CORDIAL and PERSONABLE.Thank you!
Stephanie Thomas
Stephanie Thomas
1721339023
Nick and his apprentice Tim were amazing. Very thorough and took the time to explain everything! Very upfront with the issues found and explained all my options. I would highly recommend them.
Alan Gengenbach
Alan Gengenbach
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Jeff Lorenz
Jeff Lorenz
1721335367
Eric was very professional did a great job!
T B
T B
1721326516
Brian Newell
Brian Newell
1721323892
Casey and Adam were very friendly and professional. They answered all my questions
Candace Lovett
Candace Lovett
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Where are my pictures
Audrey DeYoung
Audrey DeYoung
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Matt Kallenberg
Matt Kallenberg
1721271096
Nick and Tim were great. Nick really knows his stuff and is super thorough. I would definitely recommend him
Bill Bush
Bill Bush
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mary bond
mary bond
1721255131
Our water heater went out on Fri evening. We called Aquarius early Sat morning and they said earliest they could get out was Mon. On Sun I received a text confirming our Mon appointment but on Mon morning they called and said the earliest they could get to us was the following week !We should be without hot water till then ? We are not a new customer…. 5 months previously we had a new furnace and air conditioner installed at quite an expense. I am appalled at their service or rather lack there of ! As an established customer they felt waiting approximately 10days without water was acceptable Bad, Bad, Bad !Two weeks later…The air conditioner Aquarius installed in Dec failed to cool when we turned it on on our 1st warm days. After the poor experience I had had with them I didn’t want to deal with them again but since it was under warranty I had to. We were told we would have a technician out Wed morning. After waiting at home all day they called and canceled at 4pm. We were rescheduled for Fri morning. We had several calls during the day with updates At 5:22 pm we received a cal the tech would be here at 6pm. We cancelled our dinner reservation and are awaiting his arrival.I realize our air conditioning is not an emergency but we have spent 2days waiting for our scheduled service. This is in addition to the 10days they wanted us to wait for a new water heater(which I do think is an emergency) I feel bad for the tech who I’m sure has had a long day and must now come at 6 on a Fri evening. Once again I repeat Aquarius has failed us again !!Wow !!!Now July ….it continues !! The duct from our air conditioning system has come loose and is spewing cold air in my basement. A service technician arrived and said the wrong connection was used. He said he would order the right part and return the next day. (Wednesday) The appointment was scheduled for today for between 12 - 3. When no one arrived by 3pm, I called and was told the part hadn’t arrived and they would reschedule for next Monday…5 days out.UGH…. I would have thought someone could have called before I wasted several hours waiting and now I can look forward to several days without efficient air conditioning and another day of waiting for a technician. Life is too short to have to deal with such repeated poor work and lousy service !! Oh, but they did say they’re sorry 😢
Sim Ngiratregd
Sim Ngiratregd
1721248048
Micah Williams plumbing technician performed excellent job inspecting our house plumbing system, recommended new water heater because the existing one is over 17 years old. Within 4.5 hours the new water heater was installed with quality and workmanship exceeding my expectations. The purchase price was great as well as the purchase financing option. Over service rating is Excellent!
Cathy Luk
Cathy Luk
1721247854
I was very happy with Brent'service. He was professional and patient in explaining the problem he found with my AC. If future problems arise, I will definitely ask for him.
Melissa Cain
Melissa Cain
1721247236
Aquarius has always had amazing customer service. We recently had our furnace and ac replaced and their team have been informative and personable while maintain professionalism. Thank you to Nicholas Sarinske, Mike Sippel, Matt Kellenberger, Nate Huettl, and anyone else I may have forgotten.
Dan Carlson
Dan Carlson
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Boni Beisell
Boni Beisell
1721154216
EVERYONE at Aquarius is extremely customer oriented! From first contact with customer service: "Thank you for calling Aquarius Home Service, How can I make you smile today?" (that happily delivered addage always does), all the way through to their exemplary Home Service techs, I have always felt well taken care of; as though their #1 goal was to insure my needs be met, to my highest satisfaction. Aquarius Maintenance technicians are polite and respectful of my home and personal time. They go to great pains to take pictures of any equipment they're working on & point out current issues along with potential future things to be aware of - all in plain English - so I can make informed decisions on fixes needed now or plan pros & cons of 'holding off for a while'. They don't push, they give facts, share expertise, let me decide. . . . and make me smile, everytime.I will happily encourage friends & family to call Aquarius for home service.
LuAnn Suilmann
LuAnn Suilmann
1721152199
Ethan was polite, knowledgeable, and efficient on time. Well done. Very happy.
Dave W
Dave W
1721144718
Very good communications and tech skills. Good info on repair or replace decision.
Ed Bailen
Ed Bailen
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Nick and Tim did a very thorough job in diagnosing my mom's furnace/ac problems.I would highly recommend them.
Jack Livingston
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1721093363
Nicholas was an extremely helpful technician. He was thorough and fixed our issue at a reasonable cost. We were impressed with the customer service we got both from him and everyone at Aquarius. Thanks for getting us in within 24 hours, fixing our air conditioning and explaining what was going on.
Sandy Oldeen
Sandy Oldeen
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Mike Lauer from Aquarius came to service my A/C. Mike was so kind in informing me of my options. He had my trust right away. In the end I purchased a new unit. Mike is definitely an asset to Aquarius. Thanks for the good service Mike!
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Leigh Griffith
Leigh Griffith
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Nick did a nice job of showing us what was affecting our AC and the problems that were looming with our furnace.
Scott Moore
Scott Moore
1720976548
The technician worked hard and did a great job.
Mary Cole
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1720816564
Had technician, Nathan come to perform yearly check on AC Very knowledgeable and explained everything. Bonus points for fixing the pesky rattle from the ductwork!
Jessica McDougall
Jessica McDougall
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Aquarius has consistently been great at fast response times, responsive communication, and willingness to teach about the maintenance procedures they perform. We will never go back to anyone else!
Nancy Melvin
Nancy Melvin
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Provided prompt and professional service.
Sean M
Sean M
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Stephen Clonkey
Stephen Clonkey
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Riley was very thorough and communicated with us very well.
Jessica Kohl
Jessica Kohl
1720723436
Mike C was my technician and he was AWESOME, very nice, knowledgeable, respectful inside my home (wore booties, didn’t touch newly painted walls, even picking up clumps of insulation on the carpet and putting in his pocket so it wasn’t on the floor, turning off lights) he was great!
Tim Peterson
Tim Peterson
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Highly recommend Aquarius Home Services. Mike was very professional and explained everything in easy to understand detail. Keep up the good work!
Natalia Yasama
Natalia Yasama
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There is no better technician than Riley !Very professional, honest , perfectionist. 11 stars service .
Karl Witt
Karl Witt
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Super great experience! Air conditioning went out at 10 o’clock in the morning and the technician arrived here by 1:45 and completed the repair in less than 45 minutes. Graham, the technician, was really awesome and did a great job with repair.
Bonster Bon
Bonster Bon
1720639807
He did a good job representing your company young man explain things thank you Ethan
JD Smith
JD Smith
1720631805
Excellent deal, sales person, and installation techs. Staff are friendly, they listen to you, and are professional! Two thumbs up! Thank you Thomas, Mick, and Jeff!
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